Modlily FAQ | Sitejabber

Question:

Will I get my refund or did I get scammed?

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

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Question:

Hello has ANYONE EVER gotten a refund from ModLily? I can't believe I spent over $100, the items were JUNK, and they won't respond to me when I ask for the return address. They told me to sell online, or give as a gift!

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See more answers (6)

Question:

Worried about order? Made order on April 15th! Have no way of finding out about my order! Help!.,! Thanks

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See more answers (14)

Question:

I was going to order bathing suit but noticed you can only order same size top as bottom I wear ex large top and large bottoms.

Answer:

Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily

By Rotita R., over a year old

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Question:

Modlily has several names ending in lily. I ordered top. white with blue designs and way too big very slick cheap material. This is a scam

Answer:

You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!

By Traci D., over a year old

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Question:

want to know if this is a safe site people say that this may not be safe

Answer:

This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges

By Addie G., over a year old

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Question:

Modlily responded on here that they shipped to me in a timely manner. I placed order in March. It's May 13 and I've yet to receive it.

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See another answer (1)

Question:

I ordered four bathing suits on the 10th of April. My order says still processing. Does it usually take this long?

Question:

Return policy is very very bad. And, in most cases people lose their money. Sounds like same return policies as Azzlee. Is this true?

Question:

Modlily
Questions & Answers

Will I get my refund or did I get scammed?

Hello has ANYONE EVER gotten a refund from ModLily? I can't believe I spent over $100, the items were JUNK, and they won't respond to me when I ask for the return address. They told me to sell online, or give as a gift!

Worried about order? Made order on April 15th! Have no way of finding out about my order! Help!.,! Thanks

I was going to order bathing suit but noticed you can only order same size top as bottom I wear ex large top and large bottoms.

Modlily has several names ending in lily. I ordered top. white with blue designs and way too big very slick cheap material. This is a scam

want to know if this is a safe site people say that this may not be safe

Modlily responded on here that they shipped to me in a timely manner. I placed order in March. It's May 13 and I've yet to receive it.

I ordered four bathing suits on the 10th of April. My order says still processing. Does it usually take this long?

Return policy is very very bad. And, in most cases people lose their money. Sounds like same return policies as Azzlee. Is this true?

I would like to see my two orders with order numbers

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ModlilyQuestions & Answers

Have a question? Ask to get answers from the Modlily staff and other customers.

Modlily
Questions & Answers

Have a question?
Ask to get answers from the Modlily staff and other customers.