Scentbird
Questions & Answers
Here’s what buyers have asked with answers from Scentbird staff and previous consumers.
16
questions answered
0%
answered within 1 day
Answer:
Hi Lisa and John, we're so sorry to hear your experience wasn't a great one We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
By Jessica L., over a year old
Answer:
Hi Kambra Apologies for the confusion caused. The price of a 2pcs/6-month fully paid subscription is $135 :) We hope this helps!
By Jessica L., over a year old
Answer:
I am frequently asked what perfume I am wearing. It's nice to change things up. My husband has liked all but one of the scents I've received. I LOVE getting a different scents every month. Perfumes smell very different on different people so it's interesting to smell the difference between a perfume on myself versus that same perfume on my daughter but I absolutely love this entire concept and the business is top-notch as it pertains to the customer service and the expedited shipping to ensure that the product arrives when it is supposed to.
By Jennifer M., over a year old
Answer:
I have tried Scentbox. They are about the same price for a little less volume.
By Regina W., over a year old
Answer:
Hi Jason, we completely understand your concerns but we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We're happy and available to help via email (socialsupport@scentbird.com) and social media. Feel free to message us if you need any help!
By Jessica L., over a year old
Answer:
Hi Cindie, we're so sorry to hear your experience wasn't a great one. We're more than happy to take a closer look at this matter further. Kindly email us at socialsupport@scentbird.com and our team will respond to you shortly.
By Jessica L., over a year old
Question:
I'd like to take the quiz again.
Answer:
Hey, Susanne! You absolutely can go through our Fragrance Quiz; Just log in to your account, then click on the following link: http://scentbird.com/smart-recommendations; this allows us to suggest fragrances based on your taste.
By Jessica L., over a year old
Answer:
We totally get it—trying new scents can be hit or miss. No worries, though! We can set you up with a free one-time replacement. Just email us at support@scentbird.com. We've got you covered!🥰
By Jessica L., over a year old
Answer:
Sorry to hear about that!😔 If you ever receive a defective product, just reach out to us at support@scentbird.com, and we'll replace it for you. We've got your back! 💪
By Jessica L., over a year old
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