What is with this company. Do you have any conception of the degree of resentment held by consignors.? Your owners must be crazy. The greed factor is clearly at an unprecedented level with the inadequacy of listing reimbursement all of us are discovering. Just as a heads up... someone needs to speak up. They are going to end up in court if they do not get any traction regarding the treatment of the consigning public. This is beginning to smell more like a scam and highly fraudulent than a legitimate selling site. Thought you may appreciate the opinion of someone who consigns on many locations and has the training to spot a possible fraud.

Question

Amy S. · Accepted Answer

I'd love to see a class action suit build against this company. I'm a young professional -- a lawyer, actually (unrelated practice area) -- who is shocked and disappointed by this company's conduct. They're taking advantage of a demographic they think won't speak up. Young women: raise your voices! After having my like-new Diane Von Furstenberg weekender bag disappear into this company, never to be seen again, I filed a complaint with the Better Business Bureau. One small step, but it's something! It takes 5 minutes. USE YOUR VOICE!

Vicki B. · Answer

I have already spoken up as often as I could. The company is making money scamming people by only accepting the cheapest items they send, paying pennies on the dollar on those cheap items and making the real money by selling the best items somewhere else, making huge profits. It's a scam somehow. They are selling it all to people who are green conscious and they claim to donate to schools so there is another appealing factor. Somebody needs to do some serious legal investigation.

Lynne R. · Answer

A local consignment shop or a facebook local by and sell is much much better. I use OFFERUP now. This place is a total rip off for the seller. Allthe positive comments are from the buyers. They are probably buying clothes that sellers were told was no good. I know my bag of clothes including near with tag cashmere sweaters were worth more than 1.97

Brittany W. · Answer

I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...

karen l. · Answer

It's a total scan. I've sent in besutiful brand new clothes, in style and they lied about them when I inquired why they wouldn't take a brand new banana republic brown pea coat that would have been snatched up! I sent a brand new this season dress that they said had underarm spots - impossible since it was brand new. Beware! Additionally I bought a lift sweatshirt from th that was smelly, dirty and reLly worn. Hypocrites!

Summer C. · Answer

Very good idea. BBB complaints need to be responded to. They have stopped answering my emails.

Mary S. · Answer

I'd love to see a class action suit as well. Something definitely doesn't smell right with them.

Stacy L. · Answer

This was the worst consignment experience I have ever had. I felt totally taken advantage of.

Anna O. · Answer

Agree with the majority. This THREADUP is THREADOWN. I have told every single person I can about my terrible experience with them. They are horrible and I hope they go out of business soon. Keep spreading the word people!

Ashlie T. · Answer

Interesting... if you look at their Third Annual Resale Report which is linked on their website, you'll see that they only donated items worth $15,000 for the whole of 2014. They also reported that sellers earned approximately $14.5 million during 2014. If you look at their FAQ for selling it states that they only take approximately 50% of the items they receive... that's a huge discrepancy between what they paid out and what they donated and what they actually take. I assume they are making millions on selling to the textile industry...

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