I ordered a custom-made jacket. At no point did I receive any sketch or design proposal before they made it. The jacket I received was nothing like what I ordered and the size was too small. I tried contacting the company several times – they would only reply once every two weeks, if at all. Eventually, they told me I could keep the jacket and that they would send me a replacement. Given the poor quality and the price I paid, I asked for a full refund instead and told them I would return the jacket. They agreed and sent me a return address… in PAKISTAN – even though they claim to be based in the UK. I arranged the return via FedEx, but no one was available at the address. FedEx contacted me saying the package was on hold. Once again, I reached out to the company, who took forever to reply. They then refused to cover the customs fees – or said they'd pay them but deduct them from the refund. I agreed to that, so here was the breakdown:
€299 - €70 shipping - €110 customs = €119 refund. But they never collected the parcel in time, so it ended up abandoned and destroyed. In short:
I lost a significant amount of money
Never received a proper product
No communication
They are not based in the UK as advertised
The quality shown on the website does not match reality 👉 Do not buy anything from this company. It's a scam disguised as a tailoring service.