At first when I set up and it was very interesting I spoke with Tonya at extension ******* the recording came on saying that my minutes were up I then told her that the call should be over she continue to talk with this being my first time I wasn't sure that I needed to hang up the phone and it went over eight minutes so now they're saying that my Bill have an outstanding balance for 7192 I've been called customer serviced and as soon as I spoke with someone the lady on the phone had a very bad attitude and was very rude I've been asked to speak with her manager and she was also very rude and disrespectful and then got an attitude when I told her that the other lady was rude she then said how and I told her she was cutting me off and very careless to the issue that I was having as far as the balance she then said I don't understand what you mean by rude and I said will you do not understand the definition of food is then she got an attitude and I told her then you better customer service and I was not okay with the service I had she going to call back within 48 hours to find out after the call is reviewed if I stopped to pay the 7192. As far as I can tell I'm very hot and angry because every customer service rep that I have spoken with is very rude I then told her you do not have to be a really big $#*! at this moment because it is not acceptable. So from my advice and I wish I would've did more research before calling this company I will never call this company again or recommend that anyone else called this company they suck. It was the worst first experience of my life! Although the psychic Tonya was really good she should be more considerate about someone who is a first-time user and do not know the protocols of hanging up after your 40 minutes are over or else you would get charged a $#*! load of money! Not cool and I really hope they give my money back