I walked into Athleta the one located inside mayfair mall in Milwaukee and was greeted by a nice male employee when I explained the issue which was: I had bought the "Stash Pant Size Small" in the navy color and soon realized that the color was not for me. So with me going out of the country on vacation I had my mom go in and exchange them for the stash pant size small but in the grey/purple color.

When I got home from vacation I saw the leggings and they looked as if they had been worn but they had the tags on them, so I called Athleta and spoke to a rep and she claimed that "We currently do have some new people and they must have put them back on the racks by accident, she told me I could bring them in. Then today 5/21 when I show up at the store the employee tells me that they will not accept these because they have ben worn. I explained that they have the tags on them and showed them the pilling and said that if I knew that she wouldn't have let me return them then I would have never bought the leggings from Athleta in the first place. You are told as a customer if you are disappointed with your purchase you have the chance to exchange or get a refund.

The employee was super disrespectful claiming I was the one to get them like this and that my phone call when I spoke to another employee was invalid because I did not talk to the manager myself over the phone. At this point I am upset that this lady is shouting in front of customers and making a scene all over a pair of leggings? So I told her "I will not be back due to your terrible service and that I would let everyone know about the terrible customer service you have here." I then called the store to ask to speak with the manger and I explained the whole story to her again and her exact words were "That's so funny because you are taking about me, you *** and then hung up the phone on me. I am shocked with how terrible the customer service was, the manager at the mayfair athleta is named Jill, she has made me NEVER want to shop there again because of how rude and disrespectful she was.

The sad part is not only how she treated her customers but also that I an stuck with a pair of leggings i want a refund or new leggings or something in exchange for. Please for your own sake do not EVER go to Athleta again because the manager will embarrass you in front of other customers and be completely disrespectful.

Meghan Hayes

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Customer service.