I signed up for AxVoice's VoIP service, expecting reliable communication after paying for a full year upfront. However, after only three months, my account was suspended due to an alleged "failure to pay", even though I had already paid in full. Service Quality & Reliability
The call quality started off decent, but issues quickly became apparent. Calls drop after just 15 minutes, making the service frustrating and unreliable. Additionally, there is a 10-second delay before calls even begin to ring, which negatively affects usability. Customer Support Is Nonexistent
AxVoice falsely advertises a live chat feature, but it does not exist—clicking on it simply redirects back to their website. Their only way of contact is a webform, yet they never respond, leaving customers stranded with unresolved issues. Billing & Refund Problems
After deciding to cancel my service, I was only issued a partial refund, and AxVoice continued charging my credit card for additional unexplained fees. I had to work with my bank to block further transactions. Checking their BBB rating, I discovered multiple unresolved complaints, reinforcing their poor business practices. Final Verdict
If you're looking for a reliable VoIP provider, I strongly recommend considering alternative services. AxVoice's lack of customer support, unreliable service, and questionable billing practices make it a risky choice. Proceed with caution!