Bell Canada

Belittled and mocked by a bell employee after I posted online that I had no hydro, a tree across my driveway and my cell service didn't work. Told me I had frist world problems. This is the way they treat customers. No response to my private messages.

Totally untrained costumers services at bell Canada they post a deal and I apply for it trying to start the deal never happens they never send anything to use it many phone calls and they get all my information still nothing happens they send email showing confirmation and an account number when I called them for asking about it they can't find anything about it it's like different scammers gets my information one out of time after a month later they send a bill to pay I never got the deal never start the deal never use anything they provide and charging a bill to pay I told this is going to reported to Canada fraud service than they said they had a mistake they can fix it no problem they are looking for people so they can scam.

It is the worst company in human history! They are doomed! Never try to install internet services with them; just find any other company. I beg you never to use their services. Awful technical support. They weren't able to install internet service and fix all equipment and keep feeding me with their stupid blah bla blah promises. I added a photo of how their terminal looked like last month, and they just did nothing about it. One star is too much for them. If you want to ruin your life, start using bell services.

Here are the facts on my 1.5 Gbps Internet only:
Oct 2024 bill (taxes included): $CDN 72.44
Nov 2024 bill (taxes included): $CDN 104.63!

Being a Bell shareholder I know that this increase strangely coincides with their recent acquisition of Ziply Fiber (USA's Nort West Fibre optic internet provider) for $CDN 7,000,000,000. Are we Canadians paying for this acquisition?

I called to complain and I was shopping at the same time for my new provider (and chatting with them), and I did say that to the person at Bell. Funny enough, I can get a 1 Gbps service (enough for our needs) for $CDN 61.07 (taxes included) from Ebox, which will travel exactly on the same optical fiber, and Ebox is 100% owned by Bell. It's a case of self cannibalism I guess!

The only offer made by the Bell person from the retention department? Reduce the speed to 1 Gbps for a total price (taxes included) of $CDN 97.75! 60% more expensive than Ebox, and it represents $CDN 440.16 more per year.

We switched to Bell Mobility from Rogers as we were told that there were more towers where we live. We should have stayed with Rogers because we have very little to no service in our area. Call drops and not being able to hear us. It is a joke for what we pay a month for our services we can use.

I am paying $67/month for nothing. My internet doesn't work (1202 error) and Bell has tried their generic solutions to fixing it (including sending a tech), but nothing works... yet Bell continues to take my money. I continue to get no wifi.

Worst mobile provider! Bell is a suck you in for worst reception and price gouging after you sign up. Don't make the same mistake I did. Go with any other provider, even Koodo is better. I switched to Bell and worst mistake ever, I've been dealing with a nightmare of unimaginable proportions. I'm literally pulling my hair out talking to their customer service. Fu.ck this company

Changed my internet service to Bell high speed after a campaign they launched. Sounded good so I went for it and had it installed at the start of this year. They installed the cable in through the back of the house through the back deck and then left about 400 feet of cable on top of the ground out to the street, it's a 3 acre property. The cable gets lost in the grass between me and my neighbours house. Both of us have to move it to park our cars or mow the grass.
They said somebody would come and bury it initially.
It's now the end of June, I have called them 3 times and get the runaround. It's quite frustrating, I let them know last week that I wouldn't be paying my bill until the job is finished so they actually book it in to be finished last Friday between 8-12 so I took the day off work. Nobody showed up.
Basically the product is impressive, it's a shame everything that surrounds the products has a foul smell. Choose somebody else.

Worse experience ever. Spent one and a half hour on the phone a month ago to cancel my internet subscription because the facture almost doubled. I immediately sent back the router and got the confirmation email.
One month later, I get a 110$ bill because apparently "I went back to the store to reopen my account". Don't even know where the store is, and don't even own their router. They know that. But they are okay with reopening previous clients accounts, making them pay for no service provided. I spent again one hour on the phone trying to get refunded (because they owed me 60$ from the month before as well, that they promised me) for THEIR mistake, but they played dumb, trying to sell some TV subscription instead. Would never recommend their overpriced services and the mess it was to get it cancelled.

AWFUL! Made me pay $600+ for a mistake they made, took months of battling to get the money back, and sold me a watch confirming it would work without my phone when they actually don't have a plan that supports standalone! Spent hours on the phone with them for nothing, and want me to pay (again...) $600+ to cancel everything I have with them when their part of the contract has not been respected! WORST SUPPLIER EVER!

Imagine cancelling your phone plan and being told you didn't. Then having to sit through a phone call after waiting on hold and having to answer security questions (2x since they have to transfer you over). Imagine doing this 1x a month. What a chore. This is what happens when you go with Bell. What a joke.

We had Bell wireless internet in our house. For 2 years, horrible. Not reliable and would need to be reset daily. Had 3 modems sent to us and same issue. Eventually left for Roger's and night and day difference. Never a problem. Bell came back and offered new wireless fiber optics in our are, great discount and price. 3 days and it failed again. Talking to representative and 9 pm, 30 minutes later advised that modem will need to be replaced. I work from home and cannot miss 3 shifts. Representative Jen advised they can give a $15 credit. Then after the new modem is in I can speak to retention to see if they will offer any compensation for missed days. Asked to speak with a supervisor and was told no. It's okay though. ROGERS CANADA was there before 8 am putting internet back in. Bless you Rogers for fixing Bell mess up.

Bell called me and offered some TV program. I rejected the offer. But few hour later, I received the email from Bell. The email said I ordered the TV program (Order # BGQPZ2N2). I rejected the offer but Bell just ordered it without my permission. Bell deceived their customers, I don't know how Bell do the business like this. I was really disappointed with Bell

My experience with Bell Internet has taken a turn for the worse due to their unethical rate increases 3 times in 2 years. Initially, I signed up for their service with a specific pricing plan with 3 years contract of fixed rate, thinking I could rely on a stable and affordable connection. However, my trust in Bell was shattered when they suddenly raised their rates without any prior notice or explanation.
In conclusion, my experience with Bell Internet's rate increase has been disheartening and infuriating. The lack of transparency, declining service quality, and poor customer support have left me feeling like just another dollar sign to them. I would caution anyone considering Bell as their internet provider to think twice, as their business practices do not reflect a company that values its customers' loyalty and satisfaction.

Bell has been overcharging me since initially subscribing with them, all due to internal bells fault
After numerous calls, hours spent with customer service, and their full understanding that it is a glitch in a system they continue to overcharge $11.35 a month extra
Its not the money but not getting my channels and having to pay extra even if its only 10 bucks is silly beyond approach
What a waste of a good company they become

If i could give negative 5 i would. This company doesn't care about anyone or anything. They take advantage of everyone and their products don't work and when you try to address it they blame you. If you enjoy being used and abused and money thrown down the toilet then use at your own risk.

I can't begin to complain about how frustrating it is to have customer service from a country half way across the world. There is a social and language barrier and half the time these agents have o idea what the hell you're speaking about let alone resolve the issues. Highest taxes, cost of living in the world and we have to deal with third rate customer service. Please cancel. Your services with been canada until those cheap bastards can employ Canadians. Penny pinching bastards.

On my bell bill it stated that channels had free previews.I contacted bell only to find out that they were unwilling to provide those channels to anyone but new customers.Funny thing though i know people that have been with bell for years that are receiving them.They flat out lied to me.My service is up August 2023 i will give you 1 guess on at what im going to do!

About eight months ago Bell was running a promotion in my area for their Fibre Optic service. I decided to give it a try. IMMEDIATELY after it was finally all set up there was a grating thumping noise coming thru the speakers. Playing music would drown it out BUT watching a show with no music was an exercise in absolute frustration and stress having to listen to this in the background. I called Bell tech and was immediately told it was not Bells equipment but mine. I assured tech that it was not an issue until I went over to Bell and again was told it was my equipment. After about eight months of listening to this constant noise and them raising their rates I decided to go with another provider. I'm saving over $30.00 a month and the noise is gone! I could not be happier and should have done it much sooner.

I CANNOT AND DO NOT RECOMMEND BELL. OVERPRICED AND POOR TECH SUPPORT.