97 reviews for CellUnlocker.net are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Gary K.

Alabama

5 reviews

5 helpful votes

Go on take the money and run

September 2, 2021

Seems cellunlocker will take your money, then ignore you. No code, no customer support, just a voicemail that basically tells you you're on your own until it's convenient for them. Don't expect to get an unlock code in 72 hours or any timeframe they indicate. Based on their voicemail you have to wait until they get it or tell you they can't the time is up to them. I'm not waiting months. I will be contacting my CC to dispute and chargeback based on fraudulent advertising.
THEY DO NOT have 24/7 service except to take your money. The chat they claim to have available is an icon with NO window that opens. Once you send an email, they throw up an ‘info' that tells you it can take up to 2 days to respond. So much for 24/7.
This site is flagged by the BBB as possible fraudulent activity.
I submitted requests to two different providers for two different identical Galaxy S9 plus phones on Xfinity. The other provider had the unlock code for me in 12 hours. They are on ebay.
If you need a non scam website, try ebay. They'll make sure you get what you've paid for if the vendor fails.
I have a feeling that many of the reviews on here are generated by cellunlocker themselves. Scammers have no problem claiming they aren't affiliated with the company.
Order number *******
I have already begun the chargeback on the CC.
Followup:
I deal with political evasions constantly. I know a straw man when I see one.
Let me 'debunk' the response below- Cellunlocker said:
"You are claiming that you were unable to see our Live Chat button on our frontpage."
I said no such thing. What I said was "The chat they claim to have available is an icon with NO window that opens" - no screenshot will cause that icon to open a window.
They also said "One of the conditions is that you cannot request a cancellation while it is in process. If it exceeds the turnaround time then you can certainly request it."
This is not what was on the voicemail. The voicemail clearly said that turnaround times are only an estimate. That refunds are only made if the unlock code does not work.
Next debunking:
You are claiming that you are not getting any email responses back. There are several possible reasons why.
1. You may not be emailing *******@cellunlocker.net or *******@cellunlocker.net
2. You may have accidentally unsubscribed to our email host.
3. Email landed in your spam/junk mail.
I used their email contact on their website. They never responded. So #1 is debunked.
I had no trouble receiving the cancelation email they sent AFTER the CC credited my account on the chargeback. That shoots #2 down.
3. There were no emails in my spam box. But the emails they sent AFTER my CC charged back landed in my inbox. There is #3

Their self generated email ‘proof of search' is as legitimate as Hillary Clinton's proof of turning over all emails subpoenaed.
This company is toxic. If you run into this issue, at least you now have in their answer the following statement: "One of the conditions is that you cannot request a cancellation while it is in process. If it exceeds the turnaround time then you can certainly request it."
If you decide to use these people, screenshot your turn around time shown. It will definitely make it easier to chargeback. And, you can always come back to this review and response and copy it to your CC. Don't let them get away with keeping your money as so many on here have.

Tip for consumers:

There is no customer service. The only way to get a response from Cellunlocker is to complain on websites. They don't have time to respond to emails with their alleged 24/7 team, but can respond to negative reviews in less than an hour.

Products used:

unlock service for cell phone.

Date of experience: September 1, 2021