I used to love Lane Bryant bras. They were really out of my price range, but my mom would give me a $50 gift card on my birthday every year, and I would wait for a BOGO sale and buy 2. I would do that every 2 years and wear those 2 bras exclusively. Yes, they would last that long!
Last year, I went to work for Lane Bryant as a 2nd job which I really loved. I loved helping other fat people find clothes and bras that really fit, and really showed off their fantastic curves! And, well, WHAT A DISCOUNT! For the first time in my life, I had more than 2 really great bras at one time...or so I thought. During my 6 months at LB, I got a total of 12 bras. Keep in mind, this was 1 year ago. Out of those 12, I now have 4 I can wear (and one of those is coming apart at the cup). 4...out of 12. Of the 8 other bras, 5 of them have had the underwire come out and gouge me in the armpit, 2 of them have had the hooks break off (way not too small!), and the last had the straps literally come apart from the cup. I mean, I took them out the lingere wash bag (where they were washed on the gentle cycle) and went to hang them to dry and the straps were dangling, separated from the cups! Their quality has gone so far downhill, it's insane. By the way, I got 4 Totally Smooth, 1 7-way Convertible Strapless bra, and 7 Comfort Bliss. What I have left is the strapless (which I haven't worn yet), 3 Totally Smooth, and 1 Comfort Bliss.
I don't even know what to say at this point to convey my disappointment at this drastic drop in quality over a 2 year period. I purchased the size bra that they fitted me for at the store, which is the same size bra I've worn for absolute years! It's not like I'm size conscious to the point I would deliberately buy a size smaller. I don't care if it's a 1x, 3x, or 6x if it fits comfortably as it should. And with their return policy, which is very strict, once the tags come off it can't be returned. Period. End of discussion. Not going to happen. Even if it's defective or damaged. The ONLY one they took back and exchanged was the one where the straps completely came loose in the wash. Even then, WHILE I WORKED THERE, and they KNEW me, they looked at me like I was a big fat liar and just wanted another COMPLETELY IDENTICAL BRA. It was ridiculous. I would suggest looking at a different brand until they take responsibility for the drop in quality, and do something about it. Especially for the price you pay.