Overview
LightInTheBox has a rating of 4 stars from 12,641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Repurchase of two items that I can't live without and I didn't have enough of.
Warm fleecie pyjamas, lightweight and warm. Linen trousers, perfect for the summer.
Both arrived at the same time in 10 days door to door (Portugal)
I am satisfied with the Light In the Box app.I got the item ordered by me in proper time. Quality of articles are standard. Though delivery cost is high but it doesn't effect as the quality of articles ordered and received by me are very good.
I bought an iceskatingdress and it was worth the wait of almost a month. The productquality is great, it fits amazing. Really happy with my purchase.
The emailmarkering is horrible. Wrong merging of data getting addressed with different names or products that are completely not in my interest, and sometimes multiple emails per day.
All tailored to make more sales, which is 'normal' marketing, but makes me unsubscribe.
Bought quite a few items from the AppStore, the services is great, kept updating me on the latest journey of my purchases. As a matter of fact most of my purchases arrived earlier than expected.
I'm very satisfied with the quality of the products, just as advertised.
I order 4 times with LightIn TheBox. The 2 first purchase was ok. But for the 2 latest, or I'm getting My parcels with 3 weeks of delay and the lastest one, I'm still waiting...I Send messages to customer services but I don't get any response...I let you choose to trust them or not...
Sending (with tracking) to a china adress cost ~50€. This shop does not offer a cheaper variant for returning any parts. Since this is just written in the context of all of the AGB and law related documents, for me this is like FRAUD.
I'll never, really NEVER by again any part in this shop
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number (the order number you shared is incorrect, please check again), so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
According to the european size I have ordered 3 shirts x-L. The size is too small for me as according to your sizing method I would need 3xL. I have the shirts with me and I do not understant how I can get a change
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103369467 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
LightIn TheBox reported when the product departed the port in China, arrived in the port in Tokyo, and when it is in the process of delivering to my address. I could expect the approximate arriving time. Good job!
Clothes fit according to sizes indicated though I had 1 experience with a 'S' size that looked more like a 'L' but overall. Quality & description of items are accurate
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number (the order number you shared is incorrect, please check again), so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered a top and pants. I measured very accurately. The product was several inches less than advertised and didn't fit. They have not offered a full refund and they required me to take pictures showing the problem. The pictures show the advertised measurements and the actual measurements.
As yet, I have not heard back from them. DON'T BUY ANYTHING FROM THIS COMPANY.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103394042 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in your last purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service