This is the Readers Digest version.
November of 2020 Logmein unilaterally charged our renewal subscription at a new plan type and rate without consulting us. I tried for 2 weeks to get thru. I could get tech support but for help with a finance issue i had to talk to sales only. The shortest time i waited online was 1 hour 43 minutes. Never got to talk to anyone who "supposedly" could help. I called the credit card company and said to approve the correct amount and dispute the balance.

So inspite of paying for our correct subscription they shut my account down. I called tech support and instead of turning it back on after understanding we paid for Central they said they had to create a new account. I asked them, please don't do that. Of course they did anyway and lost all the contacts but ultimately they restored it.

Then their credit Dept shut me off again. And we went back and forth. After them refunding and charging me (because they made me do a new charge) they came back shut me off and said they had refunded all the money. Ii gave them documentation showing that i was in fact paid ahead and requested US based support and call from a supervisor. This happened multiple time and never got any call back.
I had three of our customers fire us and go elsewhere over this and I told the tech and nothing happened. I finally demanded they get something done. I get an email back with writing so bad 4 of use couldn't understand as it didn't make logical sense. And never addressed the questions. I asked them to rewrite and received an even crazier response. On a hunch, I checked my credit card and that very day they refunded my money indicating that i was correct. I was paid current.

So, Instead of re-instating my account they refunded! Then said i had to request a new quote. WTF These people don't care, aren't capable of even rational responses or caring. No sense of urgency. Ill bet the executives however are earning good bonuses because tech support costs are down. And eventually if they lose enough customers someone might actually care about customer service and having a sense of urgency.
In business for 34 years i have never experienced such an incompetent display of care or concern for customer service or even an ounce of urgency about anything. They deserve to fail!

Same deal. Popup saying computer hacked and to call this number [supposed to be HP Support] which I did. Supposedly they cleaned up computer and said I need to get better virus support [had McAfee on computer]. I said ok still thinking I'm talking to HP Support and they put something called sociwall [not sure of spelling] and Norton on computer and then got bill for $599.99 through Deciphers InfoTech llc. First their rep [hard to understand a very heavy indian accent wanted my personal check # and information at bottom of check which I declined. Thinking I'm still talking to a HP Support person I used my Credit card and was told payment was through PayPal and I was to auto signature which I agreed to do. Next thing I see is a completed invoice from Deciphers InfoTech llc for $599.99 with them putting my signature on auto sign which I did not give permission for them to do so then "their rep" with obvious heavy indian accent identified self as John which I then knew I had been scammed. I uninstalled all that they had put on my computer as was afraid they had installed hidden viruses. I called my credit card and told what happened and they cancelled that card and are sending new card. I also called PayPal and filed claim refund; informed refund would be within 7 days. Email from PayPal on 2/23 indicating that Deciphers senders bank had declined to refund. Called PayPal on 2/26 and was told they had resubmitted; then immediately in turned called my credit card this evening and was told payment to Deciphers had been made and then I was transferred to my credit card dispute dept. and gave information regarding this scam So at this time I'm out $599.99 unless PayPal and my credit card can resolve this obvious scam. Recommendation: under no circumstances use Deciphers InfoTech LLC or LogMeIn and if you receive a notice that your computer has been scammed and to called HP Support, beware and look up HP Support number and report misrepresentation regarding Deciphers InfoTech and LogMeIn.

Nothing but CROOKS

I love you guys ;)

Worth it.