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Medicare FAQReviews 185

4.9

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Medicare FAQ Reviews Summary

The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.

This summary is generated by AI, based on text from customer reviews

service
20
value
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1
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quality
8

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756 reviews

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Ohio
1 review
0 helpful votes
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Made a masterpiece out of mud
December 6, 2025

I was a bit Leary being done by phone, but the presentation was done by PowerPoint on a laptop. So I could follow along.
My advisor made sure to collect all information. Listened to 'perks' I was wanting while informing of others I may not of realized were available. Along with making sure I would receive as much as I needed he also kept cost in mind.
I was emailed a copy of the used PowerPoint so I could review afterwards.
Even scheduled a follow up appointment to make sure I was good with decisions. At this second meeting, I did have questions &/or ideas. He took these into consideration as much as the first time.

Date of experience: December 6, 2025
Nebraska
1 review
0 helpful votes
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Elite insurance company
December 3, 2025

I've had a very good experience with elite insurance. Last year there was a gentleman that helped me to get everything in order. This year I called and a lady answered. She said she could take care of my needs and she did so we got some extra insurance and dental insurance and Eye insurance.

Thank you to elite insurance company

Date of experience: December 3, 2025
Alaska
1 review
0 helpful votes
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Review of account
November 22, 2025

Great results, very friendly and helpful staff. Only problem is when I call you, I never can get ahold of anyone. Have been on hold for up to 2+ hours.

Date of experience: November 19, 2025
New Jersey
1 review
0 helpful votes
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EIP is the Best
November 22, 2025

Karissa did a very professional job getting us setup with a new Insurance Carrier. She knows her stuff. She was a pleasure to deal with. EIP is lucky to have people like Karissa and Brandon.

Date of experience: November 22, 2025
Utah
1 review
0 helpful votes
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Very easy to work with
November 21, 2025

Diego was very knowledgeable about the entire Medicare supplemental insurance. He explained all my options clearly without any high pressure sales tactics. He helped me select the right insurance for me at a cost that was 40% less than my current provider. He followed up a couple of time to make sure that I had no questions.

I definitely recommend Diego and his firm for any insurance/financial needs.

Date of experience: November 7, 2025
Texas
1 review
0 helpful votes
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A+ - Karissa is the BEST!
November 21, 2025

Karissa was most helpful in taking me thru the a lengthy, complicated, time consuming process of reviewing an alternative supplemental provider. It was obvious to me she truly had my best interest at heart and wanted to assist me in anyway possible. She is very good at what she does!

Date of experience: November 21, 2025
Washington
1 review
0 helpful votes
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Excellent service!
October 9, 2025

I received excellent service from Escarleth Rugama, she was extremely courteous, patient and so helpful and knowledgeable. Thank you Escarleth.

Date of experience: October 8, 2025
Nevada
1 review
0 helpful votes
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Thank you for listening to my needs
October 9, 2025

My experience was exceptional. Bernie respected my wishes, listened to get me what I wanted. He made it easy and comfortable to ask questions. I left feeling good about my choice. Thank you so much for helping with the transition of moving my healthcare to another state with ease.

Date of experience: October 7, 2025
Massachusetts
1 review
0 helpful votes
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Informative
October 7, 2025

Actually dreaded the idea of having to go thru the experience. Darren was exceptional. And informed he made it a breeze thank you

Date of experience: October 7, 2025
Florida
1 review
0 helpful votes
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Excellent Service!
August 21, 2025

Larry Cate did an excellent job helping me switch from one plan to another. I recently moved states and he took the time to listen to what I needed and found the right plan for my special circumstances. Very professional and knowledgeable. Highly recommend!

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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Easy, fast and professional. It was a great help for my healthcare choices and thank you all so much!

Date of experience: August 7, 2025
Michigan
1 review
0 helpful votes
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Help with Medicare
August 7, 2025

Larry Cate is so helpful and patient as I navigate through the Medicare system. He is very knowledgeable with his products. I am so glad to be working with him!

Date of experience: August 7, 2025
Florida
1 review
0 helpful votes
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Customer service is ecxellent
June 19, 2025

Gratitude to customer service rep Gavin Williams who was well informed and made my transition to more affordable drug plan easy.

Date of experience: June 19, 2025
New Hampshire
1 review
0 helpful votes
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Darren Wilson the Star
June 17, 2025

Clear, crisp, and detail information was delivered by Darren.
Your company is lucky to have someone with this level of product knowledge and professionalism.

Date of experience: June 17, 2025
New Hampshire
1 review
0 helpful votes
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Jared Vilardi,,,,,, should get a raise,, as I said in my last response,,, trying to fix a problem with my sign up for a drug prescription plan,,,, it had already been approved,,,, I believe my husband and took one hour with an adjent, at the same time,, he's signed up,,, somehow I slipped through the cracks,,, Jared is an Angel,, I have been sooo stressed,, old gals shouldn't be so stressed,,,,,, 💕💕

Date of experience: June 16, 2025
Pennsylvania
1 review
0 helpful votes
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Medicare - Aetna enrollment
June 13, 2025

We received amazing service from Mary in try to get John's Medicare Part B and his Aetna plan put together. This took several weeks and we appreciate all she and the staff did to get it completed.

Date of experience: June 2, 2025
Virginia
1 review
0 helpful votes
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I was both confused and concerned about how to transition from a work-sponsored insurance plan to the complex and ever-changing Medicare system. Kimberly took the time to help educate me and answer all my questions. She explained the various options available within the Medicare system and effectively compared the different plans, which helped me find the best fit for my needs. Her knowledge and skills reassured me that I was in good hands. I am confident that I am receiving competent support as I enter this next chapter of my life. I couldn't have asked for better assistance.

Date of experience: June 12, 2025
Florida
1 review
0 helpful votes
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Gavin Williams review
June 11, 2025

Gavin was extremely helpful with my needs and always responded to my emails. He is very knowledgeable. He assists and makes the process of applying for insurance easier!

Date of experience: June 11, 2025
California
1 review
0 helpful votes
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A Wonderful Experience
June 6, 2025

I was frantic trying to sort out my latest insurance crisis. Tessa Steele was the best! She went far and above the call of duty in helping me resolve my problem. Tessa is a jewel and deserves a raise! She is very caring, patient, and a pleasure to deal with. These days, you don't come across such a person very often!
Thank you so much, Tessa!

Date of experience: June 6, 2025
Minnesota
1 review
0 helpful votes
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Gavin is the best!
June 2, 2025

I was upset because my documents did not arrive on time. I called the general 800 number and was lucky enough to get Gavin Williams. He took the time to listen to my problem and fix it. He called my provider with me on the line and then waited until the problem was resolved. Then, he called back 2 weeks later to check on my progress. That is 5 star service!

Date of experience: June 2, 2025