Ordered online on the 15th at 8:00pm when completing the order states you will recieve a conformation email when order is ready for pickup. Well on 22nd I did receive such email. Then few min later received another stating my order canceled due to it was not picked up. So when I contacted customer service she told me my order was ready for pick up on the 15th. I said but I placed the order on the 15th and was never told it was ready AND the store closes at 9pm I placed the order at 8pm so this was not my fault. This is what I received.

Thank you for contacting www.nyandcompany.com.

We sincerely apologize for any inconvenience. We are showing your order was process and ready for pick up on March 15. The order was downloaded and the information sent to the store immediately, as the store does not close until 9 PM. We sincerely apologize you did not receive your "pick up" confirmation email advising you the order was ready at the store.

Unfortunately, as the order was not picked up within the 7 day timeframe, your order was cancelled. We apologize for any inconvenience this may cause.

Youll find were always adding new products and offers, so please stop by www.nyandcompany.com again soon. We appreciate your patronage.

Sincerely

Kira

NY&CO Customer Service

*******906

Now Im pissed i would have let it go but i felt they were blowing smoke up my butt. This wasnt my mistake it was THEIRS. I wanted to know what NY and Co was going to do about their mistake. Reason being what I ordered was at a much lower price. To go back and re-order I would be paying double. Plus i still cant get over them telling me my order was ready same day when the store closed an hour later AND I was WASNT notified...