Look, I tried to give PacSun the benefit of the doubt. I shopped with them before and had a decent experience (4 stars at best, but hey, better than this). I ordered in May 2020, processing took about 5 days, and shipping took about 7 days.
To give context for the rest of the story, we are still experiencing COVID-19 in the US, and in these times, I do not go anywhere without a mask. Since I have started working again, I decided to invest into some nicer masks to wear out and about. Looking at PacSun's collection, I honestly fell in love with the designs. I added a black mask with a monarch butterfly and a black mask with celestial print into my cart (they were $9.95, which is a little costlier for a mask, but they claimed a portion of the funds went to an organization like Feeding America, so I caved). I checked out on June 17th, 2020, and I waited. I waited for 5 days, and I still had not gotten any confirmation of ANYTHING other than the standard "We got your order!" email. Odd, but with disinfecting and staffing I figured I'd wait it out. Surely with the 5-10 emails I'd get from PacSun a day they'd have a large enough demand in the warehouse to be working diligently to get my order of just two masks out as soon as they could! Close to two weeks had passed, and I had still never gotten any notice that any part of my order was being delivered. I was worried now that my masks may never arrive, and I went onto another fast fashion-esque website and ordered two masks for $10, and they shipped and delivered in 5 days. This made me realize it was definitely not JUST a COVID delay, but blatant disregard for customer service. I did email their awful "customer service" line to get a bologna, fake, and scripted response once again just stating that COVID put major delays on shipping. Right as writing this, I checked my email for dates, and I got an email saying that my ENTIRE ORDER was out of stock, and my money would be refunded. GREAT... I went onto their website, and the masks are still there. Not sold out. In my bag once again. Easily able to be purchased. Part of me wants to buy them again (they were such cute masks...) and see what happens, but if it goes through, I don't want to go knowing that I gave this company my money again after feeling cheated and scammed by them in the first place. Transparency 0. Customer Service and Satisfaction 0. Fed Up-Ness 100. Awfully disappointed and kinda upset at how this was handled. How did the masks I bought 2 weeks ago mysteriously go out of stock? How far behind on orders were they that they JUST got to my order and JUST saw they sold out of the two masks I wanted? Why can I still purchase those two exact masks if they are in fact out of stock? The ONLY positive is that they gave me my money back...