We have 3 dogs and have been taking them to the LAVISTA location for more than 10 yrs until this month. We attempted to take the oldest dog to the Stone Mtn location but she did not like the unfamiliarity and did not want to even walk inside to the groomer, so we set up an appointment back at Lavista Road location and the manager called and was horribly RUDE. Advised us since she growled at the groomers in Stone Mountain, she could not return at the location on Lavista Rd. We have NEVER had an issue with her going to Lavista Rd until they changed up employees and management their. That is where all of the dogs have been going for over 10 yrs? Now, we discontinued on taking any of our dogs at any of the locations. FYI. Mini Maltese (4lbs) Jack Russell (15lbs) and a Lab/Springer Spaniel (60lbs) smdh... DO NOT TAKE YOUR DOGS TO PETSMART... they do not CARE and now have high turn-over. It used to be everyone was friendly and called them your "Fur Babies" now... you are just a dog owner and they want to cut the hair as quick as possible and then leave early. If they could work half a day and get paid for a full day they would do it here. Just sayin... these are our Fur Babies... have some kind of passion or compassion or empathy - or get another job that you LIKE...

I am absolutely horrified at what I've seen the last 3 days at store #0246 in West Wichita, KS.

On Wednesday, the cat adoption center was disgusting. It had obviously been days (if not weeks) since their cages had been cleaned. One poor cat's litter was clumped together with days' worth of feces. Another cat has a poop stain on his chest fur-I smelled him. A few had been adopted, but their cages were still full of dirty litter and poop.

I tried to express my concerns to the manager, Allan, but he brushed me off with "we're trying to work on it, we're short-staffed." I don't care if you're short-staffed; the animals are your FIRST PRIORITY.

After seeing how bad the cats were, I checked on the small animals. The parakeets were totally out of seed or had filthy water. The Guinea pigs had NO water. The hamster cages were disgusting. I went back to the store to see if things had been fixed. The cats had been taken care of. That's it.

The same animals from Wed night had no food or water. The cashier was on her phone. I asked to speak to the store manager, Bradley. He said he wasn't going to make excuses; he "made a bad choice and didn't think about checking the small mammals for food and water before he did a deep cleaning in the cat adoption room." The pet care worker was JUST starting to do food and water at 3 pm, 20 hours after I called corporate and SIX HOURS AFTER THEY OPENED. The fish looked terrible too.

I told the store manager I know everywhere is short-staffed right now. But if you can't make sure that your animals are fed and have water—you shouldn't have these animals.

HOW DO YOU NOT KNOW HOW TO DELEGATE AND PRIORITIZE THINGS SO YOUR ANIMALS—AT THE VERY LEAST—HAVE FOOD AND WATER?!

He said he has to have a "coaching conversation" with whomever was supposed to take care of the cats. (The nice way of saying this employee was getting a write-up.) But if YOU—the MANAGER—can't make sure that they're okay after a week or however long it's been? You both should be fired.

I went back today to see if they'd fixed everything.

Today, 2 cats had disgusting litter again. Another one's water was dirty. The small mammals had mostly been taken care of, but one hamster was out of water. I brought it up to Allan, and he said that it shouldn't be, they just took care of them yesterday. Then he blamed it on a leaky water bottle and said he would "get to it when they had a chance" as "they were extremely busy and short-staffed; there are only 3 people working." They always only schedule 3 people on mid-shifts, or at least that's how it was 8 years ago. They also weren't busy at all while we were there. There were less than 5 people/families in the store. My best friend and I mentioned how they had several dead fish—he blamed it on a new delivery. (Same with 95% of the crickets being dead.) I mentioned the betta water, which according to Bradley—the store manager—was supposed to be changed on Wednesday. Allan blamed it on the lights that sit below them (which weren't even on) making the betta water go bad in 2 days. Half of them were fine; they obviously just haven't taken care of them. He was extremely rude the whole time.

I don't know why it's so hard for these PET STORE employees to take care of the pets. I get being short-staffed; not having inventory put out on the floor or having a dirty/messy store is understandable. Not feeding or watering the animals, not providing clean litter or bedding, not pulling dead fish so the others don't get sick—that is inexcusable. Period. Bradley and Allan both should not be working for a pet store. It should not take me, a customer, going back every day to make sure these animals are getting the care they need.

I recently moved to the area and called Petsmart to ascertain some pricing on grooming. The lady I spoke with was short, unknowledgeable and a complete frustration to speak to. She first quoted me $42 for my 5lb yorkiepoo. As I tried to make the appt, she input the info, and told me the system wouldn't allow her to put in Yorkiepoo. She then told me it would be $64 instead of $42, an additional $15 for an "express" appt because I told her I planned to stay there and watch. She originally told me I couldn't watch, but then changed her story and said it'd be $15 extra. I originally told her (before her upping the price from $42 to $64) I'd take the next available appt, which happened to be Friday. Well, apparently Friday, Saturday or Sunday appts are an additional $5. She explained the jump in price as the "$42 was just a rough estimate". I became so frustrated with her, I just hung up. I went online to attempt to do it myself and see what came up. Yorkipoo was most definitely an option, but she had already created my dog's profile under my name and it now won't let me change anything on it. So I called the store back and asked to speak to a manager, still in completed frustration mode. Because I stated I wanted to try to call back and talk to someone that wasn't being an $#*! to me, he said he would help me but "he didn't need the language." Really? Are you 12 to be so offended by the word $#*!? There are ppl who have moved to this area from all over and for many northerners the word f&*k is part of their everyday language, but you're going to get attitude with me because I depicted how the lady was talking to me by the word $#*!. So he put me on hold to get somewhere he could help me, but as I thought about it, I just hung up and I'll take my hard earned money and precious dog somewhere else. Somewhere that isn't such a pansy and actually appreciates their customers and their business. I'll also be looking to buy my dog food for my 4 dogs elsewhere as well. Petsmart will lose all my business.

I have a dog and three cats so at least weekly I'm buying canned food, dry food, and/or dental treats. I buy most of these items at the grocery store or Chuck 'n' Don's, a pet store. I shop at PetSmart occasionally. I get e-mails from PetSmart at least weekly. Often the e-mail is about a special discount. Customers could print off the coupon and present it to the clerk while checking out (I don't have a smart phone so unable to show the e-mail with coupon info to the clerk) or can order online, enter the code to get the discount, and pick up at the store.

A few months ago I decided to try the online order and then pick up. However, when I entered the code, it wouldn't be accepted or I got an error message (don't recall exactly since it was a while ago). I tried multiple times with the same result. I looked at the fine print on the coupon to see if there were restrictions. If I recall, I ended up printing the coupon and going to the store.

On 5/22 I got an e-mail from PetSmart advising that I could get $10 off on a $40 purchase of "merchandise or pet services." I've been having problems with my printer so wouldn't be able to print the coupon and shop in the store. I decided to order online. I buy Greenies for large breeds and try to get the 34-count, if available. That retails at PetSmart for about $50, so I would be well over the $40 minimum. And, that count was in stock. Yet, when I was ready to check-out online, I entered the coupon code and got a message saying that it was not valid for my order. I double checked that I had entered the code correctly (I had). I re-entered it and got the same message. I then clicked on the coupon icon to see if there were any restrictions on what the coupon could be used for and found none. I even started over with my order but got the same result.

There was an 800 # for customer service so I called that. I, of course, got an outgoing message and was surprised to learn that the office I contacted was in Canada. There was a reference made to Canadian stores. I live in Minnesota which borders Canada but, last I heard, we were still part of the good old USA. I hung on for about 10 minutes, waiting for a live person, and then hung up in disgust.

Anyway, I will no longer try to order online. If there are good sales on items I would buy, I would still shop in the store but, as I mentioned, I don't shop there that often.

My daughter & I went on Black Friday, today, to get a big fish tank, stand and everything to go in it - the total amount for everything would have come to almost $500 after the sale prices. The tank/stand setup was marked from $350 to $175. We spent almost 2 hours in there, one of the associates helped us extensively - he was very knowledgeable and nice. The cashier was also very nice and helpful. While checking out, the tank/stand did not mark down - it was coming up full price. The Manager came over and was super rude, he said it wasn't on sale and said it wasn't marked down. We told him numerous times that the associate who had helped us verbally told us it was $175 and he still said it wasn't marked down. I also said to the cashier that everything on that shelf had a Black Friday mark down tag on it & she said "I know." While we were shopping, the associate that helped us came by and started taking all the Black Friday tags off, he said he was asked to take them off before he left, which is fine, but then the Manager refused to give us the Black Friday price. I also told the Manager that I had said to the cashier that all the tags on that shelf had Black Friday prices & that she had said "I know" - to which he finally said that even if it was marked down that we couldn't get the price because it wasn't supposed to be marked down. He was super rude and didn't care one bit that we spent all that time in there and were going to spend almost $500. Not to mention, that's where my daughter got her other 2 fish tank setups & regularly goes to get her fish supplies. We will not be going to Petsmart anymore. We used to live in NY & there was a really bad flood that killed almost all the pets at the Petsmart there - one of the employees went to try to get the animals out but couldn't get in - because guess what, Petsmart did not care enough to try to get them out - it was all over the news, look it up - Johnson City, NY. We figured that maybe it was a one time terrible thing that happened, regardless of what the news said, so we started going there again here in Delaware, Dover store - apparently that is not the case - terrible management in multiple stores. This company is not worth giving another chance to. I just hope the 2 employees that helped us don't get in trouble, it wouldn't surprise me one bit if they did.

RE: Grooming Customer Services. The young and unprofessional girls at the front grooming service on 10/7/2020 at 5:30pm need customer service and good business training! I was told to wait outside which I did for 10 min and another 10 min indoors as others waited too. Another family got their dog before me and only waited 10 min. I informed the young girl how long I was waiting. The young girl with long brown hair did not say anything and the other young girl with arm tattoos who was grooming another dog, did not care either and randomly said beneath her breathe "whatever". All I wanted was to pick up my dog and go home. These young girls exhibited unprofessional and rude behavior, almost Ghetto-like! As a customer, I left Petsmart unvalued, disrespected and drove home feeling badly based on that Ghetto-like experience I had in Petsmart Alhambra. These young girls will never know the value of good business, good customer service or the value of treating people with respect, if there is no training or progressive employee discipline. I spoke with one of the managers, filed a complaint at the BBB and will write more reviews because the significance is teaching them and corporate entities how to treat people especially their customers in a business exchange. They need more customer service training and supervision! I was going to Petsmart for 10 years as I had 3 different pets! Based on that bad customer service experience I will go to another Petsmart or Petco or rather support small business owners who value good business and their customers! Its a shame because other groomers like Gonzo and Sharon exhibited good thorough customer service. PETSMART, please train your employees the benefits of GOOD BUSINESS AND GOOD CUSTOMER SERVICE!

I ordered a Pet Gear pet ramp, which was only available online, on Saturday. On Monday, before my order had even shipped, it was on sale for $27 less. I saw no way to cancel the order online so I called customer service to see if they could cancel it. After putting me on hold, I was told that the order could not be canceled due to being shipped by a third party. The CSR told me to order the ramp at the sale price and refuse the first order from FedEx, so I created another order. I refused the first order from FedEx, and apparently FedEx took it upon themselves to make a decision for me that I also did not want the second order. I tried desperately to make contact with FedEx via phone and email to get the order I wanted.

When I was unsuccessful contacting FedEx, I turned to Petsmart customer service to see if they could resolve the situation with FedEx. They told me sorry but your order has been rerouted and we can't do anything about it. I explained to them that FedEx had mishandled the order and I could not get a response from them and that I was very disappointed in their response. Keep in mind that the order was still with FedEx and that the charge for BOTH orders was still on my credit card. The Petsmart CSR then told me I would have to order it again and that I could not get the sale price that was still charged to my credit card from the order FedEx was mishandling. Oh, but they offered me a 15% discount, making it $17 more than what I paid. They had absolutely no desire to rectify the situation that FedEx caused.

In retrospect, I now know what I should have done was accept both shipments, then called FedEx to come back and get the one I didn't want. Not sure who I am most disappointed with - FedEx making decisions for me, or Petsmart for refusing to resolve the situation. I feel Petsmart is to blame for not having a method to cancel an online order - which is how this whole mess started. After issues were encountered they refused to provide any level of customer service to resolve the situation. I have had a similar problem with an order from Amazon that was lost by the shipper and Amazon immediately replaced it at no cost to me.

Moral of the story - do not ever shop Petsmart online. As for me, I won't ever again shop Petsmart online or in the store due to their complete disregard for customer service.

*UPDATE (2022-08-13):

This is the most difficult update/review I've ever written. I'm writing this because I noticed that the 'PetSmart' stores in Southeast Wisconsin are still allowing 'TEXAS RESCUE RIDERS' to carry on the practice of selling Texas animals as PETS in their Wisconsin stores.

It's been a little over 2.5 years now and I'm still not over the HUGE Loss of my very dear friend, who suffered so terribly, and tragically lost his life in early 2020, (due to the horrific situation mentioned at an earlier date in this review).

Please be aware, that 'TEXAS RESCUE RIDERS' takes those 'happy new pet owner photos', and posts them on their FB page/website, and 'Deletes' the 'Negative' comments and reviews posted on their FB page, thereby hiding the 'REAL TRUTHS' regarding their 'Pet Adoptions'. The Real Truth is that my sweet friend was a great and caring responsible pet owner who made the Gargantuan Mistake of being tricked by the 'Manipulative Seller', who told him, 'If he did not adopt the kitten before closing time in 15 minutes, that the kitten would be put down'. So naturally, my dear friend adopted/bought the kitten, believing he'd be saving its life. I can't begin to elaborate the immense heartbreak and expense this mistake cost my sweet friend. The 'Texas Fleas' found on the kitten, attacked my dear friend's; home, couch, chairs, refrigerator, cabinets, bed, closets, basement, garage, laundry room, fireplace, truck, etc., etc., and after my sweet friend had diligently treated the kitten, with daily and monthly Flea Killer products, the horrid 'Texas Fleas' then began attacking 'HIM'. The whole while my precious friend was continually treating his entire home, first with 'natural' flea killing products, and then with chemical flea killing products, (including several sent to him by large national pet chemical and veterinary companies). The endless laundry and vacuuming of his 2400 square ft. Home daily was absolutely exhausting. My sweet friend contacted professionals from all across the country and unfortunately Nothing worked. The 'Texas Fleas' just moved throughout his home from one hiding place to another and another, and they bred with a fury to make up for their population losses. It was a nightmare of GARGANTUAN proportions, which brought about so much hopelessness into my precious friend's heart and mind. ~ I miss him so very much. ~
I'm still so traumatized by this terrible experience, that I cannot be near furry pet animals to this very day. I'd never want anyone else to suffer through anything like this. If you've been led to read this TRUTHFUL REAL review, please be careful when considering a new pet. The problem with professional liars is that they get better and better at continually lying.

~~~~~END-FINAL-UPDATE-(2022-08-13)~~~~~

~~~~~PREVIOUS-REVIEW~~~~~
NOTE:
This Review is an updated extension of the Greenfield, WI PetSmart 'Yelp' review I posted on 9/30/2019, as I feel it's important that customers be informed as to what is going on with the PetSmart chain of stores, who are allowing 'Texas Rescue Riders', /'Judy Robinson', to Adopt-Sell pets to unsuspecting loving new owners, under Deceptive pretenses, within their stores /'Pet Adoption Events'.
~~~~~~~~~~~~
9/30/2019 ~ Original Review / PetSmart - Greenfield, WI ~

I can't even begin to express my feelings of; frustration, disrespect, distrust, & dislike, of what goes on at the PetSmart on 74th St in Greenfield, WI.

A friend of mine visited this store, because they had a 'Kitten Adoption' event, with several adorable choices to select from, all which had been rescued & delivered from 'Texas Rescue Riders', by a woman named 'Judy Robinson'.

He adopted a little kitten, (one out of the bunch, which was said to have most likely been put down, had my friend not selected it that day, for adoption).

The kitten was said to have been ready for adoption; de-wormed, up to date on shots, flea-less, litter trained, and one month of free veterinary services... GREAT! Right?...

Enter:... 'FLEAS'...@#x!%#@! X

Off to the 'free' Vet services,... WRONG!
(small insurance clause says:... 'fleas are NOT covered'!)

$200.+ for Vet services, + $60.+ /Flea spray, $40. /Flea bombs, $45. /Flea drops for the neck,... (+ LOTS of vacuuming),... & still more FLEAS,... ~ $3. /Hartz Ultraguard Flea powder & $2. /Flea collar,... = less fleas, which = better,... though still a risk of an exhausting seemingly endless cycle of Fleas.

My friend called PetSmart on 74th St in Greenfield, WI, & expressed his dissatisfaction to 'Michelle', the PetSmart General Manager, who was very familiar with the ''Texas Rescue Riders kitten adoption events' put on within her PetSmart store, yet she took NO responsibility for the stress & troubles this Flea infestation has caused my friend.

Later my friend learned of another dissatisfied PetSmart customer, who also adopted a kitten from one of these same organization/events, and likewise found their kitten to be flea infested.

I'm leaving this review, so that others may make good decisions, based upon receiving fair and proper information, which they will not likely receive otherwise. It's a terrible thing to begin bonding with a new little pet, trusting in good faith that it's healthy & ready for a new home, only to learn that your new little bundle of joy, comes with a bundle of unwelcome horrible Flea hitch hikers.

~~~~~~~~~~~~
10/03/2019 ~ Additions to the above Review / PetSmart - Greenfield, WI ~

After viewing the Facebook 'Reviews' webpage for, 'Texas Rescue Riders', I'm all the more disgusted with this organization, ('Texas Rescue Riders'-'Judy Robinson'/'PetSmart - Greenfield, WI').

[facebook.com/pg/TxRescue.
{See Review: 'Jason Hill doesn't recommend Texas Rescue Riders. July 19... Beware!'}...

I can't help feeling so exceedingly sorry for that poor unfortunate unsuspecting family, who spent $425. Initially, followed by $1000. Of Vet bills, (when adopting a puppy, from the very same organization & location which my friend did, when adopting a kitten in Wisconsin, (/'Texas Rescue Riders'-'Judy Robinson'/PetSmart-Greenfield, WI).
[PS. MS JUDY, ~NO Victimized FB Reviewer is required to give You anything!, ~including copies of their private Veterinarian documents &/or receipts, etc.].

It's one thing to knowingly, willingly take in a sick pet, (to save it from being put down),... and it's a completely different thing,... being *Deceived by Unscrupulous Sellers*,... who claim the pet is in safe-suitable health condition, to enter a home & become a beloved part of a; trustworthy, trusting, responsible family,... when the pet truly is NOT well, & is NOT safe to bring into a home/family environment. ~ A guaranteed HEARTBREAK scenario sure to happen!

There are Many Suitable Healthy pets within Wisconsin, NEEDING to be adopted into new homes/families, right within Wisconsin,... who will Not have their needs met, (& may even be put down), due to that the families who might have opted to adopted them, instead have been deceived into adopting a sick pet, (who was falsely claimed to be healthy, by organizations like; 'Texas Rescue Riders'-'Judy Robinson'/PetSmart),... turning the new pet owners lives upside down, with pet illnesses, etc., & making their previously safe home environments, into unsafe environments to bring a new healthy pet into, for months, (or possibly even years in the future)... Fleas can be a NIGHTMARE!

PLEASE HELP STOP THIS MOST UNFORTUNATE TYPE OF ADOPTION SCENARIO, by informing/warning your friends & loved ones, about these Deceptive PET SELLERS, & their Unscrupulous activities! Be Wise, avoid being Victimized!

I thought I had finally found a home for grooming my Cocker Spaniel at the Wilmington Monkey Junction PetMart on College Road regardless of all the negative things I heard from Groom & Doom' to never ever go to a franchise outlet to seek grooming needs. Well today I received the full smack in the mouth for my patronage. I booked a 12:00 for my dog over the phone and asked if I could drop him off 15 minutes before. Yes was the reply. So I took an hour off from work to deliver my dog at 11:45 and waited 10 minutes for someone (Meg) that I was late and they had taken another dog (a walk-in I suppose over a regular client) and then tells me my appointment was 11:30 which wasn't the case. However, after leaving in disbelief to what had happened I received a email stating my appointment had been canceled at exactly 11:39!
Okay, even assuming I was wrong about my time, I wasn't, they usurped my time by 9 minutes to someone else! In wilmington's Traffic you would not allow a little buffer considering traffic at the lunch hour.
NINE MINUTES AND THEY TOOK MY PREARRANGED APPOINTMENT AND GAVE IT TO A WALK-IN? Are you kidding me? I had sent this dog groomer several clients and done business with this store for years and this is the appreciation a regular customer receives?
They made me late for work because I had to return my dog home NOT GROOMED! And the manager was like uh sorry' and Amanda aka: dog groomer didn't have the decency to step out and apologize!
THIS IS NOT A WAY TO CONDUCT BUSINESS!
It was their fault to start with putting the wrong time down then after 9 minutes giving my prearranged time away!
BEWARE! Your loyalty not appreciated here!

***WARNING *** WARNING***
DO NOT USE
PETSMART GROOMING

Reference # A*******

Theres a reason why Petsmart only has a 2 star rating on the internet.

We brought our 2 poodles into Petsmart for basic grooming haircuts on Friday June 8,2018... Our dogs were perfectly fine when we dropped them off for their appointments, but when we picked them up they looked completely dazed and traumatized for good reason.

I received a phone call two hours earlier than expected from Petsmart stating that they had finished with my dogs haircuts and that I should pick them up immediately. When I arrived, both of our dogs looked awkwardly nervous and completely shaken up.

Bellas haircut was horrible (photo attached) she had a large strip of hair that was missing off of the top of her head that was obviously clipped off by accident a lot shorter than the rest of her hair which was extremely short to begin with.

The staff and management stated that the strip of missing hair off of the top of her head was a result of Bella having a cowlick. Our vet later confirmed that there was NO cowlick on Bellas head, and went on to say that it was only a mistake made by the groomer who had clipped Bellas hair.

After noticing the strip missing off of the top of Bellas head, our attention quickly shifted to our other dog Zorro. His haircut was totally blotchy and completely unfinished. After asking what happened to his hair, the manager of the grooming dept stated that Zorro had Hematoma in his left ear and further stated for that reason alone they were unable to continue on with his haircut.

MORE LIES...

Just a few days later during an appointment with our vet, she confirmed that Zorro had no visible signs of Hematoma in his ear, and stated that if he actually did while receiving his haircut on Friday June 8th, it would still be noticeable/visible for her to see on June 14th.

THE STORY GOES ON & GETS EVEN WORSE!

Shortly after arriving home with our two dogs from being at Petsmart, they both started looking clued out, dizzy and in a big bubble. Within a couple of hours Bellas eyes started to swell and Zorro began to throw up repeatedly while both dogs had diarrhea throughout the entire night(s).

I contacted the vet the very next morning and explained what had occurred thinking that the dogs may have experienced some side effects from the rabies shots that they had taken just a couple days earlier on June 6th.

The vet confirmed that the symptoms were not related to the rabies shots, and if they were the symptoms would have been noticed almost immediately or shortly thereafter of receiving the shots.

The vet recommended that I bring both dogs in for an examination to further look into the symptoms, and to figure out exactly why they were throwing up and experiencing diarrhea and looking completely lackadaisical.

I thought that it could be possible that both of our dogs may have picked up the flu; so I thought I should just wait it out for a bit just to see how things would progress. The symptoms resumed, so we brought the dogs back in to the vet on June 14,2018.

After our vet conducted her examination and bloodwork, she asked me if our dogs were venerable to any chemicals etc at home that the dogs could have been able to access for them to eat or drink?... (the answer of course was NO!

The vet stated that it appeared that our 2 poodles could have either been doped or poisoned based on the symptoms that both dogs were experiencing. (Keeping in mind that Bella and Zorro were perfectly fine prior to dropping them both off at Petsmart)

Bella started to feel better on the third day, she stopped throwing up and her eyes were less swollen and her behaviour was slowly returning back to her playful self.

Zorro on the other hand couldnt seem to shake it off and continued feeling extremely sick with ongoing symptoms.

While at the vet, the veterinarian completed comprehensive blood work on Zorro after examining him. She then recommended a prescription known as Cerenia to prevent Zorro for constantly throwing up, so that an antibiotic called Metronidazole could fight the infection that was causing Zorro to be sick. Also prescribed was a Pro-biotic known as Fortiflora.

UPDATE AS OF JUNE 27,2018

Petsmart has accepted responsibility for lying about Bellas cowlick and refunded the full amount for her haircut in the amount of $ 89.27 (which was far more expensive than other groomers to begin with)

Petsmart has also accepted the responsibility for lying about the Hematoma in Zorros ear by refusing payment (for whatever unexplained reason, something obviously occurred in the grooming department at petsmart that had made both of our dogs sick, this is why they probably wanted us to pick them up 2 hours earlier than expected. (And Of course they blamed it on our dog Zorro having Hematoma which we now know never existed to begin with according to our vet).

We think that the management at Petsmart knew something that we didnt; and wanted our dogs out of their possession immediately knowing in advance that they were getting sick from either being doped or from eating or drinking something toxic in there building while being in their care.

MEDICAL BILLS...

Petsmart has refused to refund the amount that was incurred by the veterinarian for the prescription medications which totalled $315.38 (Even though they promise that if a dog is injured or sick in their care that they will cover the full costs and would send the dog to a veterinarian immediately...

THIS IS NOT TRUE (More Lies)

The regional manager wanted me to go out of my way (like having to drive back and forth to the vet and stay up all night with my dogs to make sure that they were okay wasnt good enough) and to provide her with full disclosed of my dogs medical file at the veterinarian before they would even consider providing me with a refund.
(Plus the regional mgr stated that if they ultimately decided to provide a refund after review of the medical file, it would take an additional 4-6 weeks until a refund with be presented.

(WHAT A JOKE, they want to be able to review your Vets full medical file on your dog in case your pet dies to protect themselves, and if he doesnt die then they just decline your request for a refund and say it wasnt their responsibility)
NOT HAPPENING, THEY WILL NEVER RECEIVE PERMISSION TO ACCESS MY DOGS FILES AT THE VETERINARIAN so that they can play safe for their own benefit!

LOSE LOSE SITUATION...

So I called Petsmart head office hoping to address my concerns with a senior manager but they provided me with an incident number saying that a progression manager would contact me back within 48 hours.

So... 5 days later the same regional manager from the same location that I had the problem with contacted me back, really?

I wanted a head office manager to call me back, not the same manager that I had a problem with to begin with... why did I spend an additional 45 minutes out of my day to explain my complaint over the phone with a representative of Petsmart if theyre only going to forward my complaint back to the same regional manager...

BACK TO SQUARE 1...

So listen people, I would rather write this crappy review on Petsmart and take the chances of not receive my money back back from Petsmart if I cant actually address my complaint with a senior manager.

Soo... at the very least, other potential customers considering using Petsmart for the first time like I did; will know what theyre up against with a very unprofessional company.

Because of this bad experience with pet smart grooming, I will never shop at their store again for food or other supplies.

IN CLOSING...

They could have been honourable and paid my veterinarian medical bills at a low cost of only $312.00, but they chose not to, so hopefully they now loose thousands of dollars in potential business from customers that read this and other reviews that are on line.
(Which add up to a pathetic
**2 STAR RATING)

DONT BE FOOLED...

Sure they have an impressive sales pitch when you call for details and pricing, but the final results are unsatisfactory to say the least from a corporate name in the pet industry that you would expect to trust.

If you love your pet, please dont send them to Petsmart!

Kyriakos V.