Unable to book the motel I wanted on-line, I was forced to call. Although the room was only $60, the clerk kept me on hold for 20 minutes while she "looked" for a better rate" By the time she returned, the room was gone. She then recommended another, for twice the cost. I was trying to quickly book a room so I could get to Manitoba to bury my recent deceased father so really had no time to shop around. I checked the map provided and the property was shown near the Walmart center in Regina, Sk. Basically across the street from where I had wanted to stay so I booked it.
Upon arrival 3 things became apparent. 1. It was no where near where it was shown on their map, but in the seedy part of town, 2. I could have walked in off the street and gotten a far better rate than what they charged me and 3. It was the same motel my husband and I had been forced to stay at, pre-covid, and the thermostat hadn't worked, the door didn't close properly, I had fallen in the tub trying to take a shower, and we were kept awake all night by a truck roaring in and out of the parking lot, delivering drugs and prostitutes. In fact, that same truck was parked in the parking lot when I arrived.
As there was no way I was staying there alone, or with anyone else for that matter, I immediately left, and found accommodations as where. I immediately contacted reservations.con and had to ask to speak to a manager as the clerk was less than useless. Her first question was if I spoke to the motel clerk to which I reminded her that I did not make the booking with the motel, but with them, and there was no way I was getting out of my car in that neighborhood. She said thatvI agreed to the no refund policy and if the motel eas not willing to issue a refund, which,of course, it was not, there was nothing they could do. I reminded her that not only did they lie about the modtel's location and amenities, they had scammed me from the beginning by not immediately booking the room I asked for and keeping me on hold until it was no longer available. Plus, I asked how she or anyone could think that the property they recommended to me was appropriate for a single woman, or for amy decent person. She responded that she really didn't understand what the Lesser was and there was nothing she could do.
Not applicable