Me and my girlfriend arrived at the Copenhagen airport on time for our flight (FR406) to Rome.
We had been given conflicting directions by a couple airport staff as to where we could recieve our boarding passes which wasted 10 minutes walking around.
Even with this delay, we arrived on time at the RyanAir service desk #122 to start the check-in process.

This is where I had the WORST customer experience of my life.
I have flown extensively for 25 years to over 30 countries, on countless airlines and have never been exposed to such an awful representative.
We arrived before the cut-off time for our check in.
This was verbally confirmed by your representative (a young girl).
She specifically told us when we arrived that she had one minute to check us in...okay, phewf sigh of relief. Nope!

Instead of starting the process she complained to us that she wasn't fast enough to complete the task.
She just looked us in the eye and told us we missed our flight.
Again, we arrived ON TIME!

As the precious minute counted away while she coldly began explaining the absorbent cost of another flight the next day.
We were in disbelief.
I asked her if she could do anything more.

She then had the audacity to ask us if we wanted further help by calling someone?
"If we wanted futher help"?! "IF"?! Again unbelievable.

She did this all while smiling, as if our entire trip itineray wasn't hanging in the balance of her typing skills.

After she spoke to someone on the phone she told us that she couldn't help us.
I repeat, we arrived on time!

The amount of time we spent pleaded for basic consideration, must less customer service, we could have been checked in.

We only had carry on bags and there was no line up at security.

We now sit in the airport booking a flight on any airline other than RyanAir to complete our journey.
While we could have easily made our RyanAir flight that doesn't leave for another 38 minutes.

Completely unbelievable!
In all my years I have never written a complaint letter.
I don't even remember the last negative review I've given a business, but this RyanAir representative was the absolute worst customer service experience to date in my life.
For someone that travels as much as I do that is saying something.

I honestly don't even know how to make sense of the situation.

The one silver lining was that we went back to the kiosk and spoke with a different girl.
She was sweet and understanding and was also surprised at our situation. So at least we know some RyanAir employees care.
It feels as though we got terribly unlucky with that one girl.
If we had dealt with the second girl in the first place, we would be happily on the next leg of our journey.

Your customer service shouldn't be like rolling the dice.

SUPREMELY UNETHICAL AIRLINE

Ryan Air may bottom rates for fares, but they recover their profit margin through extortion and fraud during check in at the airport. I've only flown Ryan Air 3-4 times, because I'm acutely aware of their lawlessness and lack of ethics and consideration for travel weary customers. But each time I observe passangers crying or frustrated beyond a normal threshold for travel. OR I'm the victim. And 100% of the time, the ground crew is wreckless with passanger care. When passsangers are crying...they mock then and laugh at them...consistently! Seriously it must be in the training because I've observed this at 3 airports on 2 continents.
Our flirst experience with Ryan Air involved over $300 in penalties for 'failing to check in' advance for $50 fare flights. They disregarded that their website was DOWN - preventing us from 'checking in'. Ultimately we paid $400 for two $50 flights. And This is precisely how RyanAir Works,

On Jan 12 the Marrakesh Ryan Air check in attendant insisted that one of our carry on bags did not fit in the luggage measuring device. I demonstrated to him FOUR times that it fit perfectly...just like it did 6 days earlier oh a Ryan Air flight TO Marrakesh. Each time he sent us to the end of the line. Ultimately he extorted $75 for one of the bags (that was already paid for and that fit their device)
We woke up at 1:50 for this 5:45am flight in anticipation of Ryan Air harassment and extortion. And I left many clothes, toys, travel artifacts, art and supplies at the Riad to make sure our baggage was Ryan Air proof - yet STILL spent hours going through the check in line, being directed to random, unsigned payment stations and contending with unbearable harrassment and fraud. In the end, we had to RACE to the gate and almost missed our flight. I fell quite ill as a direct result of Ryan Air abuse. No doubt they were laughing at me too.
In my 54 years, I've encountered all kinds of unethical businesses and frustrating travel experiences with airlines and car rentals...But NONE come cloase to Ryan Air.
Consumer Affairs gives Ryan Air 1 star out of 5 by 220 reviewers...because Ryan Air is supremely consistent with it's fraud, extortion and traveler abuse
Onboard is an entirely new experience altogether. OUt of 220 reviewrs, not even ONE gave Ryan a second star.

If you''ve ever taken a greyhound bus in the US...you can expect a similar experience up in the air with Ryan Air...it's mayhem on board. Passengers do not sit in their assigned seat and boarding hte plane takes twice a long. They will charge you for everything but air...water is not free. No passangers have beeen observed masking...while many cough into the open air without covering their mouth, and the passanger behind me repeatedly wiped nose with their hand. Passangers wander all over the plane during most of the flights. Ryan air involves both a financial and health risk (and mental health too!) I definitely got sick on their flight...and it ruined the remainder of my trip.
In Dublin we laughed to encounter a band performing with a sign stating they are forced to busk because they bought luggage on Ryan Air.
FLYER BE WARE...I cannot afford to Fly Ryan Air - physcally, mentally or financially. Check their reviews thoroughly before committing to one of their alleged 'cheap fares'.

22nd August 2023 I and my son missed the flight with 2mins to board the plane, due to ryanair workers misleading us with the directions to board the plane. When I arrive in 2mins late before I board they were talking wasting time, not allowing us to board the plane, refusing us to board the flight and your staff have been physical rude to me at the airport when I was checking in my luggage. This is not good service. On the same day 22nd of august I and my son slept in the airport and booked another flight for 24th of August.On 24th of August at 6am to check in at the gate. The Ryanair air staff that was short and tiny on duty at that time was very very abusive to me.the staff is not trained properly, the staff was purposefully shouting, unlike unthinking rude body language and aggressive attitude towards me not wanting me to board the flight, standing at the gate entrance, pulling the empty small bag off me in front of everyone that wants to board the flight. Because I was holding an empty small bag. Your staff told me to pay for an empty small bag with nothing inside the bag. I told her I can not pay for an empty small bag. While I was explaining she was harassing me being mean aggressive to me. Staff pulled the small bag off me and I walked to board the plane. On my way to board the flight your cabin lady staff stopped me because I was holding a ball to board the plane. She informed all the crew staffs. They had to tell me to take the ball out of the plane or I wouldn't board the plane. I had to put the air off the ball. This is hateful behaviour. Everywhere you go around Ryanair air staffs in Funchal maderia airport and crew staffs is all hate behaviour. Please Spread the news stay away from ryanair service and the Portuguese women, ladies are not nice individual, not respectful, not kind, horrible humans, People are not nice there. This is real and the bad experience in Madeira in Portugal

I seriously thought we would never get home safely... but that was not the only terrible part!
After a nice week of vacation we take a Ryanair flight from Porto to Milan, estimated duration: about 2 hours (?). We are almost to our destination but weare told that we cannot land because of a thunderstorm. Result: we stay for more than an hour and a half suspended in the sky amid black clouds, lightning and thunders at close range. After that we are told that it will not be possible to land in Milan, so they take us to another airport (without telling us which one, except once we land!). We finally land in Genoa, tired but glad to be on land. Another hour and a half of waiting and we are told THAT WE WILL BE DEPARTING AGAIN? In the meantime, no one offers us water, food, but the captain tells us that we have "permission to contact family and relatives," if we desire...
In the meanwhile, we contact our hotel to alert them to the uncertainty of the situation; they unfortunately warn us that it will not be possible to check in in the middle of the night (it was midnight by then).
We arrive at Milan Linate and manage to catch the last shuttle to downtown Milan, where we squeeze into the first hotel next to the Central Station, in order to make as little distance as possible IN THE MIDNIGHT WITH BAGGAGE AND PERSONAL BELONGINGS.
Bewildered but exhausted and thus resigned, we pay three times the price of the hotel originally booked, which did not allow us to have a refund because of the short notice.
Finally, once back home we decide to pursue a refund request (end of July 2022), promptly rejected because EU261 regulations do not provide for refunds due to "unforeseeable" conditions.
We call support again, who suggests we ask for acompensation instead of a refund (August 2022). In September 2022 I submit the request, in October 2022 I receive no response (waiting time described by the site for processing the request: 10 days), and decide to call the client support again. TThe operators, as always rude and annoyed, say they will send a reminder. I have no words for the incompetence of this company, their treatment of passengers (leaving them without water, food, explanations!) is absolutely inhumane.

I will try to make it as short as possible.

In 2013 Ryanair damaged my baggage first time, I was very surprised, because it never happened to me before. I was offered replacement baggage which was half-size of my own baggage so I did refuse it. I went thru all of their "baggage claim process" and I never saw a penny for this damaged baggage.

In 2014 I was flying from Krakow to Dublin and only fast option was Ryanair. Day before the flight I bought BRAND NEW baggage. The weather in Krakow was very bad, so the flight was canceled. The point is, Ryanair baggage handling took my baggage. After 3 hours when the flight was canceled I did get my baggage back. The problem is that BRAND NEW BAGGAGE was broke so much like somebody was jumping on it. Basically I didnt even fly anywhere with Ryanair, because flight was canceled and Ryanair damaged my BRAND NEW BAGGAGE. I did baggage claim directly after I did get it back. Ryanair never paid for it! What a laugh, right? Not flying anywhere because the weather is bad and they will just $#*! up your baggage!

In 2018 I did fly again with Ryanair, from Katowice to Dublin. To make it short. I landed in Dublin and Ryanair broke my 6 months old baggage again. This one was around 189 euro. I did baggage claim again, I was offered again half-size cheap crap baggage, probably worth 25 euro or less, of course I did refuse it. For more then 2 months Ryanair didnt pay for the damage, they didnt even contact me via email, phone or a letter. I did contact Ryanair several times thru their help support chat, all they had for me just promises and excuses. Nothing is solved yet, after 2 months!

Tips for flying with Ryanair:

1. Have your receipt for the baggage with you if you are flying with them!
2. Have a tape for your damaged baggage with you all the time, you will need it!

Most important thing is: avoid flying with Ryanair

I flew with Air Canada, Lufthansa, Emirates, Wizz Air, Aer Lingus and few other probably, cant remember all of them.

The only company which broke my baggage was only Ryanair and they didnt do it once, they did it three times and never paid for it.

I was never flying with some cheap baggage, I had always proper baggage that I was thinking it will surive almost everything, as you can read, it survived always, except Ryanair flight.

Ryanair 3:0 Me

3x baggage broken ( completely, not just a scratch) 0 euro for the damage paid