I ordered 3 pairs of Jeans and none of them fit. I returned the 2 in the store and the third one I couldn't because that one was sold from another vendor that is in Australia. I got the return address and when I went to mail them, the shipping would cost over $250 and I am not going to spend that money so I can get back $190 and I am definitely not keeping jeans that don't fit. So, I reached out to the customer service who informed me that I should mail the jeans to Attn: Returns Department - 766 Brackbill Rd, Gap, PA ******* and send them the receipt with the tracking number and they will refund my jeans and the shipping. I did everything he wrote, I sent the receipt from the post office, and I haven't received my refunds. I did my part exactly how he instructed me to do, I mailed the item, now I don't have the item anymore, nor the money, and when I emailed them they are acting like they never told me to return them, and they are keep saying to reach out to the vendor from Australia. I wasted so much time talking to them, with no success. They shouldn't be working with other companies outside from the US and getting the money from them to sponsor and sell their items if they are not offering the easy returns. I never encountered with something like this, and Amazon, Walmart and others that are super cheap are offering a seaming less return service, and NEVER ON THE EXPENSE OF THE CUSTOMER. If the customer is paying for the return of the items, they need to write that on the website and make sure people know before buying the items. I would never buy those jeans if I knew that I need to pay shipping back to Australia $250!
For two days I am texting back and forth, and being transferred from one customer service agent to another, and I am beyond frustrated and tired of explaining million times the same story.