My experience with them over the last
15 months has been painful, I deeply regret ever signing with them.

Here are some examples of why...

1. From the very 1st sales call trying to get me to sign, i was told things like
"some companies will charge you £150 every year for a transfer notice, but we dont, we charge you £100 once"
Im with Biffa now, my transfer notice is free.

Or, "some companies will charge you X amount for 1 bin, but we wont, we charge you less"
I now have 2 bins with Biffa at only £10 more than what they charged for 1 bin.

2. They delivered the bin to my neighbouring business, and asked him to sign for it, he explains its not for him, and directed them to my door, but they couldnt be bothered, and left the bin without any signature outside his door.
My neighbour came to complain about them to me.

The bin was filthy, covered in green mould, and I couldn't unlock it.
I sent photos and waited for another one.
I complained about the care they gave to a brand new customer, and requested a small token gesture from them as I was paying for a service that I couldnt use.
They refused, and were unapologetic saying it wasnt their fault, their partner company supplied it. But I was paying them the money.

One colection morning they somehow badly damaged the bin picking it up, so badly the lid wouldnt shut, I couldnt lock it and someone else put their rubbish in my bin.

I sent photos, and asked for a small token gesture again, didnt think it fair me paying for someone elses rubbish as it was their fault.
They refused, as they didnt do it.

I asked how is it possible your staff can damage a bin so badly, obviously beyond use and not say anything, just put it back as if no one would notice?
They replied they knew nothing about it so cant really comment.

3. I told them numerous times throughout the year that I dont want to be in a contract with them, but they auto renewed it anyway as apparently I told them too early.
They were aware I did not want another contract, but ignored it knowing it wasnt within a specific 30 day window as stated in the small print.

Ive just had to pay them £484 for 1 bin collection and to get out of the new contract that I didnt want.

I have more examples, what ive described only happened in the 1st couple of months, but surely thats more than enough already.

In my experience with them, it made me wonder if they put more effort into trying to catch you out on technicalities and swerve balling complaints than they put into just supplying a simple good service.

In my experience, it has felt like they were actively searching ways they can shaft you, as long as it isnt actually breaking a law, you are fair game.

You have been warned

First thing I will say is clearly you cannot trust the overall score waste managed have achieved as they remove bad reviews despite knowing they're legitimate and knowing who posted them as they contacted me about the previous review after removing it, so proceed with this company with caution. As I am posting this honest review through the link they provided (after hounding me to provide one which I avoided as I wasn't confident issues were resolved nor did I yet feel positive about my overall experience) I hope they can't find a way to remove this and further mislead customers.

I took out a commercial waste contract with them in September, it took several weeks for our bin to be provided, during which time we were still being charged (after a lot of chasing this was eventually resolved and I was provided a credit for the time missed, though I note no additional compensation for the inconvenience of having to deal with a lot of waste disposal ourselves) we were given multiple delivery dates and the delivery kept not happening, then randomly arrived on a day we weren't expecting it and only by chance did we arrive at the address to find the delivery vehicle in the middle of one of our fields, despite being told, several times, they "cannot access the property as the drive is too small so it will be left at the end of the drive..." the driver then, rather than simply turning around in the huge flat camping field, attempted to reverse back out and down the drive and crashed into our hedges causing extensive damage.

We were provided a collection schedule for the bins to be emptied, this schedule matched our domestic waste collections so worked perfectly, the first few collections took place as they should (though we were charged additional and quite high fees for being overweight - which given some weeks the bin was nearly empty was rather frustrating but is what it is)

But then mid November a collection was missed and this is where everything went wrong, I arranged an additional collection, which I was advised may happen any day the following week - less than ideal as we have a very long drive so left bin nowhere near where it's needed, and the bin being here is in the way for farm machinery and to safely pull out the drive, but more frustrating, the reality is the collection would be happening the following Thursday at the usual collection time would have been much more helpful to have been told the truth regarding this, returned the bin rather than it being in the way for an entire week getting on everyones nerves and then causing an issue with the local planning authority - all avoidable!

Now, as it's winter, we don't spend as much time at the property, we travel a lot and work around the country, as per the schedule we ensured we returned to the property the following Thursday to put our bins out, domestic emptied, commercial not... yet another long call to waste managed to learn the schedule had been changed? I was assured it was changed back and therefore another additional collection would take place the following Thursday and then we'd be back on the correct schedule therefore collection a week after.
This didn't happen and this situation continued every single week for 4 months, needing to return to the property every Thursday rather than every other Thursday to put the bin out mostly for no reason!

I then left a review on here in January outlining all this as I'd had enough and wished to cancel the contract, as a result of the review (that they removed as they couldn't verify it and claimed it was a fake review despite contacting me straight away about it - very dishonest) it was escalated and the complaints team ran through everything with me, gave me 3 or 4 different assurances with reasoning why this would not happen again and offered a months credit on the basis of my complaint of two collections had been missed, which I then ran through every collection from the start of the contract and established that due to the schedule being changed they bypassed these as "missed" collections despite nobody ever telling me the schedule was changed and kept confirming we were back on original schedule.

I then failed to realise there was an additional annual service fee, so the credit was swallowed up by this additional charge, and on top of that I had been charged additional weight for collections where I hadn't had a collection for 3 weeks due to their missed collection - very wrong!

After this I reluctantly kept the service as I was promised everything would run smoothly, the following week the collection took place successfully, so thought it was all okay, I still withheld reviewing just incase, then, two weeks later, cut a holiday short to put the bin out, no collection! Schedule changed AGAIN without telling me!

So now I have had enough, and wish to cancel

Let's be honest, you're here for one thing, and it's to check out if I should decide to go with these guys. Well, if there is one thing you do today, I BEG YOU, PLEASE DO NOT DECIDE TO SIGN UP FOR THEIR SERVICES. I have such a long list of reasons why if you really need more to help you decide if you want to put up with such a horrible company with terrible customer service and practices.

Firstly, YOU have to report if a waste collection is missed otherwise nobody is coming to empty your bin which just makes no sense. If a collection is missed surely THEY SHOULD know this has happened, and to provide good customer service, get in touch with you to let you know of this and that an alternative collection will be made, but no.

BUT the biggest kicker is their £30+VAT "Service Improvement" Fee which is chargeable at a maximum of once per 12 months, and don't worry, they will charge you it once per 12 months. This has just been applied to my latest (and final) invoice for the second time in 2 years. I'm not even going to try to fight them on this - read more on that below. So you better factor this additional cost into the total of your annual price for service. Is it really looking like such a good deal? And to be totally honest I've seen none of the improvements that this fee has supposedly gone to fund. This is really what's led me to write this review in hopes that at least one person will see and decide to not go with them.

I was going to end my contract some time ago after getting a promising quote from another provider, but WM really did offer an unbeatable price, so that even if I did pay their early termination fees, it was still the cheaper option to put up with their terrible service and run out the contract. That's a big lesson learnt for the future!

Now that I'm at the end of my contract, I JUST CANNOT WAIT (that's sarcasm) to pay the £75 "container removal and cleansing" fee. Unfortunately, all of these fees are outlined in the contract so you really don't have a leg to stand on once they have you. I tried to explain my situation that I was unhappy about these fees and the service I had received (missed collections etc), but all I got was a very forceful reply along the lines of "it's a fee outlined in the contract so you have to pay" with no room for compromise or compassion.

And as you can see the reviews are very much split between 1 and 5 stars, but look closely and the vast majority of the 5 star reviews are from users with 1 or 2
Reviews which is blatant review bloating. Just another dirty tactic from a horrible company with even worse practices.

This company just represents everything that is wrong with the world today. Please just avoid them as you will get what you pay for!

Waste Management is the worst
I cancelled my garbage account in Feb.
Was billed in March and April (one bill they couldn't explain, the other was supposed to be closing bill) They took the money out of my account. I cancelled recycle in April, May, and again in June, and finally got it done and payed final bill end of June.
Just got a bill for over $700
Their explanation was that I owed them almost $380+ and then $460+ for picking up the recycle bins.
What bins? I had one AND IT IS STILL HERE.
Been trying to get this resolved since I got the last bill.
The finally agreed I didn't owe the $380, but insisted my final bill was $462 and change.
7/27/23 picked up recycle bin $150
8/03/23 picked up recycle bin $150
Fuel charge $145
Plus assorted taxes
They picked up the neighbors bins (3 of them, not 2) AND left mine that was right next to them. It is old and broken and they don't want it anyway.
No amount of explaining WHY I don't owe this did no good. I wasn't allowed to finish a sentence, I was yelled at, interrupted, and told I was going in circles and I needed to pay the charges for picking up my neighbors bins.
Then they said I would owe another $300+ because they were coming out to get mine. I said "ABSOLUTELY NOT, I HAVE A TRUCK AND WILL BRING IT TO YOU". I was told this was not recommended because of liability issues. I told them I had insurance and knew how to tie down a load and I would take it to the transfer station. Where I will make sure to get a reciept.
Wonder if I should try to charge them a delivery fee?
Who remembers when they broke up Ma Bell because monopolies were not allowed? Can't hire another garbage company they are not allowed to come up here. WM owns the area.
I call BS

I canceled my service on October 11 2022. I'm still being charged for service. When I spoke to the lady about the pricing that was double to waste management competitor, she gave me a remark stating that if I cannot afford service, that would be my problem. They picked up my trashcan on 10/22/22, but still charge me for service I do not have nor want the service.
Customer ID *********************

Before moving into the country I had never really had any experiences with Waste Management. I had always lived in town and never really had to deal with my garbage/recycling not getting picked up.
A little back story...we purchased our home from my husband's grandparents after they built the house 20+ years ago. During the time they lived here they NEVER had an issue with their garbage getting picked up. In 2021, the year we purchased the home, there was one instance where they stated that the garbage cans were frozen to the ground. However, there were no tracks leading to the garbage cans (my husband was out before work snow blowing the driveway and there were no tracks. He is a licensed Automotive technician and is a service writer here in Baraboo, WI at a dealership.), therefore they never actually checked the cans. According to the service history that we have access to online, this happened around 0630 am. At that time they said they normally just wait until the following week/service day. They were going to charge us to pick up early, but were kind enough to do an early pick up at no charge.
Fast forward to winter season of 2022-2023. Right before Christmas 2022 this happened again. They said that they could not service our home because of the weather...this time, however, it was not just the garbage; it was also the recycling. Both cans were full. We were told, 'Sorry but the only thing we can do is give you a credit and you can always take your garbage and recycling down to our facility and drop it off instead.' For anyone who knows how this works, the recycling gets picked up every 2 WEEKS. This meant that we had to either drive our garbage/recycling down or wait it out. They also DO NOT take more garbage than what fits in the can, and if something falls out they DO NOT get out and pick it up. Mind you, we are the last house on the route and EVERYONE ELSE on the route got their garbage/recycling picked up. For obvious reasons, we were not happy. We spoke to the manager and that is when they said that they could give us a credit after I stated that I was ready to cancel our service and figure something else out. After all, why pay for a service that is not going to work with you, right? We then waited to see what the credit would be... ready for this? It was $4.00. I'm sorry but with the price of gas being over $3 per gallon, it would cost more for me to drive there and drop it off. They should know, they charge us almost $45.00 just for the gas every 3 months just to empty garbage cans that they're NOT picking up!

January 2023. Again, our garbage was not picked up. We checked our online account and it stated that our home was serviced at 0636 AM. When my husband left for work at 0715 AM it was not picked up. When I returned home at 1330 PM (1:30 PM) it was still not picked up. I then called the following day (today) to complain and talk to customer service and they told me, again, that I would have to wait for the following service date... At this point I am done. I am awaiting a phone call from the Operations Manager at this time and have cancelled my service.
The problem you ask? NO ONE else will service us at our address. We live LITERALLY on the corner of 3 different village lines and NO ONE wants to claim our address for garbage pick up except for Waste Management, even though the house across the street has like 2 or 3 different options.
I DO NOT recommend Waste Management at all. The customer service is terrible. If I pay for a service, I expect the service. Period.

Waste management is the most pathetic,crooked,LAZIEST,lying,shadiest,ALL TIME WORST EXCUSE FOR A BUSINESS EVER!

I am not big fan fn jumping on reviews and bashing anyone, however I felt after considering the circumstances, my experience with waste management may help someone else on deciding what company to use.

I purchased a home in Gratiot County MI and was supposed to close in February if I remember correctly. I was on 3rd shift at the time so at break time I was looking at companies that serviced the area yet couldn't really communicate with anyone on the phone due to the hours I was awake were hours businesses were closed. Conveniently waste management's website allowed me to set up everything online and that part was very convenient. After setting up my service I found out my closing date would be pushed out to April. Being this was my issue and not that of waste management I just asked the sellers if they could please store the trash cart at the residence until we closed, and I paid the bill for the 2 months I wasn't using the service.

Fast forward to Fall of 2021. I was cleaning up leaves and hauling them to the local yard waste site and on a Sunday afternoon I had a ½ of a yard bag of leaves in the garage still. Seeing that I had room in the trash cart I rolled up the bag, so the leaves were contained inside the yard waste bag and threw it on top of the trash in the cart before taking it to the road. I came home on Monday with pouring down rain and the trash had been emptied and they just threw the bag of leaves in my yard and left them there along with the top to my trash cart wide open and obviously now had an inch of water in the bottom. Obviously a little angry about the way this was handled I filed a complaint. The local manager called my back, and I explained the situation and he was very understanding, but did explain to me that for whatever reason you can throw plastic, Styrofoam, and whatever else in a landfill, but cannot throw yard waste in the landfill? Still not being able to wrap my mind around that I agreed but also brough up that they could have just as easily threw the bag back in my yard cart and shut the top. We hung up with an agreement to cut this part shorter.

July of 2022 everything had been fine. Then out of nowhere my trash don't get picked up one week. I thought maybe there was a holiday I wasn't aware of, so I pulled the trash cart back inside until the next week and the same thing happens the next week. Seeing that it's impossible to speak to a person and must use customer service chat I reach out to them to find out why my trash isn't being picked up. I was told that even though I had auto pay set up that for some unknown reason my payment was denied (Yes there was ample money in the account). I told them no problem I will log in and take care of it on the website and I did that in the next couple days. Now the next Monday comes and goes and guess what? No trash pick up again. I finally get ahold of someone, and they tell me that my account has been cancelled because I missed 1 ONE payment after 1 ½ years to which I had already made good on and they just up and cancel my service. At this point I was furious because if I were to charge for my time, I have spent on hold in the last few weeks than they would owe me. I asked them to please come get their trash cart out of my yard because I no longer need their services to which they agreed, but then in the same sentence tell me I have a $50 balance. That's right a $50 balance for a service they cancelled after I corrected the bill, and they hadn't provided service to me in 3 weeks.

I finally get that straightened out and they waved the balance that I owed. I get home the next afternoon to find my waste management cart gone and a brand-new Grainger cart at the end of my driveway. Guess what? I never ordered service from Grainger it just showed up. So now I call Grainger and explain my entire situation with cancelling waste management and how the cart showed up the same day as the other one was taken. The lady tells me that she doesn't know why the cart was put there and that it was a strange coincidence but agreed to have the crew pick up the cart. A few hours later I get a call from someone else at Grainger telling me that waste management has been taken over by Grainger in my area and that's why the cart was there and that I should have gotten a letter from them explaining the situation. I'm still trying to understand how the first lady didn't know that. Now I don't know about everybody, but I don't open mail from a company I am not in business with, it goes straight in the recycling. Anyways it's been a disaster for the last month that all worked out in the end but here are my biggest complaints. I leave home at 4AM and I am lucky to be back home by 6:30PM and in bed by 8PM. I have auto pay set up for a reason and that is, so I don't have to worry about my bill being paid. I got zero phone calls from them, nothing telling me my payment was late, I got nothing and to be honest I just don't have the time for that! Then they tried charging me for a service I wasn't receiving while selling my trash service to another company and not letting me know. I am now with a local company and guess what? When I call, I get to talk to someone, and I am not forced to chat with someone online and let them decide if I should talk to someone on the phone. For what it's worth, it may be their policy to cancel someone at a certain point without any notice, but it's my policy that I don't do business with people who treat customers that way for one occurrence of a late payment, that really wasn't my fault, nor do I have the time for it. I won't say the service itself was horrible, just very unorganized.

We are some residents living on 5219 N Potawatomie, Chicago IL *******. Our HOA is called Park View Condo Inc.
In march 2022 we decided to change our board association being dissatisfied with many unjustified expenses and a bad management. Then we discovered that we are ripped by Waste Management every single month being charged outrageous amounts. Every month we used to pay over $2800 and even close to $4000. The first think we contact the waste management and we got in touch with our account manager Anthony Martinez. We begged him to work with us on a new deal that would reduce our costs and allow us to continue to pay the bill. We explained to him that we are broke, we don't have almost nothing in reserves and we are desperate to fight for our building. He promises to give us a new contract and lower our monthly bill. Instead to do this he give us a new deal reducing $41! (fortyone). We didn't give up, called him again, asking him to take us seriously or forward us to another manager that can help us. But Anthony was too busy and uninterested to help us.
We are 30 apartments and many residents are old and trying to survive on what they have, many do not work and are scared of what awaits them ahead. However only last year (2021) we paid over $34.000 for waste management and we are up to date with payments. This in the conditions in which the buildings next to us pay around $5000 for whole 2021.
We ask quotes from Flood Brothers and Groom and both quotes did not exceed $800/month!
Also we complain that their driver is coming to pick up the garbage between 6 am and 6.50 am when in the contract is mentioned 7 am because we are residential. The driver is just taking a picture of the dumpster and leave because the alee is blocked before 7 am in the morning. And we still pay for pick-up!
We work with Waste management for over 17 years. That's not how you value and respect your loyal customers!
We didn't ask to help us for free. We just expected competitive and fear rates.
We begged them to help us survive and they turned their backs on us after all these years of paying them royalties.
And their account executive Anthony Martinez either he's just a beginner or he doesn't care!
(Anthony Martinez
Account Executive
Heartland Market Area
mailto:*******@wm.com
Waste Management
1500 N Hooker St.
Chicago, IL *******
Office: *******975)

Truly unbelievable that they can get away with some of the garbage, no pun intended, they pull. I called to cancel because of the cost and the ridiculous amount of phantom surcharges that they don't tell you about up front ("environmental", "regulatory cost recovery", "administrative", I use quotes because yea right). They said I'd get another $75 charge for cancelling, which was fine because I figure they'd do something like that, honestly thought it would be worse. Kind of weird to have a cancel fee when I didn't sign a contract though and I was canceling at the end of a prepaid three-month quarter, not during the middle of it! Then after that, I got a random "setup" charge three months into my service period for $85, and that also included a bunch of surcharges that they don't tell you about, making it around $50 higher! (BTW - Why am I getting a setup charge three months in? In my opinion, petty games to try to keep from losing a customer, as it came the day after I called to cancel -- coincidence?). Then, lo and behold, the $75 charge for cancelling also included those surcharges! Ends up being around $50 higher as well! The best part is I was billed for their services starting in December, when I didn't even move in until mid-January, and I told them this when I setup the account. So I was getting bills sent to the address and didn't receive them until after I moved (obviously), and they had charged me for time that I wasn't even using the service. When I gave up on trying to make this point over the phone (because they take no responsibility whatsoever, they just say "I do show..." "I do show..." about the account, and it was only about a $23 charge), the service rep. Goes "You asked a question and I was answering." They claim to have "prorated" it but the fact that I paid anything is quite ridiculous as I called to confirm my service start date. My "service history" literally still includes a date at which I had not moved in. This company is a scam, they are dishonest, and they will do anything and everything to nickel and dime you out the wazoo that they can get away with. And if you so much as get sucked in even for the shortest period, expect to take a huge hit because they know they can get away with it. You're better off letting your waste stink up the house.