On Sunday The 28th of November I have decided to return some items at the Northwood mall. My first stop was Windsor Fashion store after walking in without being greeted. I made my way to the register still not greeted ask if I could do a return. There were 3 ladies behind the counter. One was alone and the other two were talking behind the register. The lady with the white blazer was a younger African American girl who decided to walk toward the register I was standing at. She immediately didn't greet me again. I ask to return the two items that were in my bag. The first item was a purse I gave her the receipt and immediately told me that the purses are final sale. I stated, where is it stated on the receipt.? She says it is listed under accessories and I read that it did say accessories are final sale but it never was clarified to me that purses were listed as accessories at this company during the time of purchase of this particular item. I again stated that I was unaware of this policy during the purchase and she stated, that Windsor does not have to tell their customers about final sales items. Again I was a little outraged about that statement so I stated it sound a little bizarre but ask if she can return the other item. So I took out the other item and it was a blazer jacket the tags were still attached to both items and again both items were still in a resaleable condition. After asking her if I can get a refund for this item she immediately got upset and tell me she not helping me. I asked her why She say I had an attitude and assume that I was having a bad day and which is the reason why she not refunding my other item. I stated I do not have an attitude. I am however upset about telling her about the fact that I can't get my money on the purse. She told me to leave the store and call customer service to get my money back for both items. After that, I was a little confused about why am I asked to leave the store. I asked her for her name and she say "store manager". I asked for the corporate number and she told me to google it, I also ask for the district manager's info and she ignored me and walk away. She turns back around and says do I need to call mall security. I decided to take a picture of this young lady who she says is a store manager. She got highly upset and begin to threaten me with physical violence. She begins to proceed to walk from behind the counter and almost tries to assault me. Luckily The girl that works there tries to hold her back. In many years of shopping in retail and also working in retail. I never try to assault a customer. She claims she is a stores manager so obviously, this company just hires unprofessional girls that just do what they want at a job. Wow! I work in retail and have never done such a thing with a customer. Luckily I was able to get my money back from my bank. I will never buy anything from Windsor again I will also never refer people there too. Please be aware of Windsor in Northwood Mall.