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Affordable Seating

How would you rate Affordable Seating?
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Delaware
2 reviews
0 helpful votes
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BEWARE
April 19, 2024

Ordered custom booth in white, we received antique yellow w strips throughout. Customer service provided conflicting info and they were non- responsive to resolve even when it was very clear they made a mistake. Stay clear, many 1 star reviews on Yelp! MANY

Date of experience: April 19, 2024
Customer S. Affordable Seating Rep
12 months ago

We sincerely apologize for any dissatisfaction you experienced with your recent purchase.

Upon reviewing your order details and the concerns you raised, it seems there may have been some misunderstanding regarding the specifications of the custom booth you received. Our records indicate that the booth was indeed crafted according to the specifications you provided, with white and oyster gray vinyl. We do not offer antique yellow vinyl as an option, and there were no deviations from your custom order.

Regarding the sample policy, we strive to provide clarity and transparency to our customers. Our standard policy allows for the provision of samples upon request if colors are something that is important to you before the order has been placed. We are puzzled by the conflicting information you received regarding this policy. This policy was disclosed to you at the time of purchase as well as on our website. When the order was placed, you checked a box marking that you agreed and understood our policies. It states that if samples are important, then they need to be requested; otherwise, by not requesting the sample, the customer has waived their right to dissatisfaction with the product.

Furthermore, please note that custom items are non-returnable and non-refundable. As the item was manufactured correctly according to your specifications, we do not have any other solution to provide. We understand that you may not like the final product, but it was produced accurately based on the details provided.

We regret any inconvenience this situation may have caused and appreciate your understanding.
Eric

California
1 review
0 helpful votes
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Happy customer
May 27, 2024

Bought metal bar stools recently. They're stylish, comfortable, and fit our bar area perfectly, just as suggested from their sales agent. Delivered a week after ordering. They exceeded my expectations with quality furniture, fast delivery, and great salespeople.

Date of experience: May 26, 2024
Tennessee
1 review
1 helpful vote
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The delivery of our order, which included 48 wood ladder back chairs with a walnut finish and black vinyl upholstered seats, along with 6 quickship booths, took longer than we expected based on the quote we got. However, we were consistently updated throughout the process, which we greatly appreciated. Despite this delay the company's customer support was exceptional. We encountered a few minor hiccups, but we were thoroughly impressed by their professionalism and dedication to ensuring our satisfaction. The staff, particularly Juliana, were polite and patient, and respectful during all of our interactions. It is evident that they prioritize their customers' needs and work to ensure that orders are as smooth and stress-free as possible, even when unexpected issues arise such as delayed deliveries.

Date of experience: February 13, 2024
Delaware
1 review
1 helpful vote
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We bought chairs and tables that look great in our restaurant from Affordable Seating. They're well-made and look better than I thought they would. Also, the sales team is simply outstanding, very polite and knowledgeable people work here. But the delivery took a little longer than planned.

Date of experience: March 24, 2024
Alabama
1 review
7 helpful votes
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Our order of 12 black aluminum patio tables with dark walnut faux teak and 90 aluminum patio chairs has proven to be a wise investment. After several months of regular use, the furniture continues to retain its durability. Our guests have praised the design, and we've found the chairs to be exceptionally comfortable. The delivery was at our address only 6 days after ordering. Sales agents are very kind. Thanks for the great service

Date of experience: February 18, 2024
Delaware
1 review
2 helpful votes
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Furniture for pizzeria
February 1, 2024

Our pizzeria now has new bar and dining furniture from restaurant furniture net. Our order was roughly $12,000 (we purchased chairs, tables, bar stools, booths, patio tables, and patio seats). Order tracking was simple, and the metal x back outdoor chairs they advised were a brilliant choice. Ideal for unexpected crowds at peak hours. From order to delivery they nailed it in terms of speed and service. Although delivery took a few days longer, this was not an issue for us.

Date of experience: January 31, 2024
Delaware
1 review
0 helpful votes
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7 days delivery for 2 booths and a table
April 13, 2024

Very fast delivery for two booths and a reversible table. Only took a week from ordering on their site for the courier service to arrive at our restaurant. Very happy with the quality of the booths. The laminated table looks stylish in black. No complaints here.

Date of experience: April 11, 2024
Delaware
1 review
8 helpful votes
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I can't say enough about the excellent customer service I've received at this firm! My experience was excellent, and I would want to express my heartfelt gratitude to Eric for his assistance. When we were putting up our coffee business, Eric helped and assisted us in selecting the ideal colors and materials. His knowledge and doing his best too guarantee we get the perfect furniture was absolutely impressive. Thank you again Eric for your invaluable assistance!

Date of experience: February 10, 2024
Rhode Island
1 review
3 helpful votes
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Right off the bat when we called them, their customer service reps were very helpful right away. The delivery service let us know when they thought they would arrive at our address, and they gave us an approximate time. They are experienced, kind, and helpful. Our new furniture was exceptionally packaged and arrived without a single scratch. Quality and value for compared to their excellent pricing for USA made furniture are well worth five stars

Date of experience: February 22, 2024
North Carolina
1 review
0 helpful votes
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I bought 40 chairs and 8 tables from them, and I was amazed at how quickly they delivered them. It only takes 7 days from order to arrival. The tables and chairs look and feel strong, which is exactly what I needed for a busy place like my cafe. Going to order more soon after we do some renovation

Date of experience: February 24, 2024
North Carolina
1 review
0 helpful votes
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I had a recent purchase, about 3 months ago, of 24 Leon Aluminum Chairs and 12 Aluminum Patio Tables was a mixed experience. While their packaging ensured no damages during transit, the delivery took an unexpected four-week delay compared to what we were quoted. Despite the inconvenience, the customer support team was responsive whenever I called to inquire about the status of my order.

Date of experience: February 17, 2024
Customer S. Affordable Seating Rep
over a year old

Hi Matias, Thank you for your review. I am sorry for the unexpected delay. Please mention it on your next order and we will gladly assist to provide a better experience. Thank you, Eric Brenner

Texas
1 review
0 helpful votes
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Good customer service
April 16, 2024

Talked to a sales agent for quite a while to figure out what I type of booth I needed, from dimensions to materials. She seemed very knowledgeable, took her time to help me. Appreciated that very much. The booth I bought is customized to fit all of my requirements. Delivery was done with courier service, on time.

Date of experience: April 14, 2024
New Jersey
1 review
1 helpful vote
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Very fast delivery for a sizeable order. 6 days from ordering from to the shipment being at my address. Bought mixed furniture so I can give a excellent comment that everything I bought is top-notch commercial grade furniture. Sales rep that I spoke to was very nice. She took the time to figure out my requirements and recommended products I needed so I didn't have to search for them.

Date of experience: April 29, 2024
Arizona
1 review
0 helpful votes
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ULTRA FAST DELIVERY
April 2, 2024

Affordable Seating truly came through for our cafe with their top quality wooden furniture! We needed extra chairs before the holidays and we weren't sure if they will arrive on time. The sales agent we spoke to convinced us that they will arrive on time, and without a scratch. All 26 designer series Americano ladder back chairs that we ordered arrived perfectly packed and in 5 days only. Ordering tables and umbrellas soon. Thanks again for an amazing service, from delivery to quality. Also, a bonus is that their website is very user-friendly and intuitive.

Date of experience: March 31, 2024
New York
1 review
1 helpful vote
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Late delivery, 8 days
April 29, 2024

Delivery was a bit late, 8 days to be precise. Bought tables (table tops and table bases) from them and they look and feel durable. If the delivery was on time I would have rated you better. I hope next time I order it won't be delayed.

Date of experience: April 28, 2024
Arizona
1 review
1 helpful vote
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Bought bar stools for our outdoor area and I couldn't be happier with the quality, especially considering the price. They feel sturdy and well-made. The delivery was surprisingly quick and you can tell that the packaging was done with care. A great purchase that exceeded our expectations in both quality and service.

Date of experience: March 19, 2024
Delaware
1 review
0 helpful votes
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Happy customer
February 29, 2024

Very happy with the delivery time provided by Affordable Seating. Bough a lot of chairs and tables and all got delivered within the deadline of two weeks. Even 4days sooner. The furniture was nicely wrapped. Tracking was provided with order info.

Date of experience: February 29, 2024
Florida
1 review
0 helpful votes
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I placed an order for a chair. It came with the legs attached extremely unevenly, leaving them wide open to fill with debris. I contacted Affordable Seating and they were apologetic for the manufacturer defect and said I would be refunded and returning the chair was not necessary. I waited, no refund. I reached out and began corresponding with Eric, he says they offer no refunds because I bought a single chair and it is typical for single items to be damaged in shipping… what does that even mean?
These folks do not stick to their policies or their word.
I do mot recommend doing business with them.

Date of experience: March 14, 2023
Virginia
1 review
0 helpful votes
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Ordered 80 metal patio chairs on their site and they arrived 5 days later. Packaging was OK, courier company called to check when someone will be at the address. Easy 5 stars from me!

Date of experience: May 20, 2024
Belgium
1 review
0 helpful votes
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We had a problem with our order. The quantity was not correct, but the customer support team did an excellent job of fixing it. We have waited a few days for them to call back and let us know about the delivery date. Took 2 weeks longer but the overall buying experience is good. They were extremely professional and courteous.

Date of experience: October 14, 2022

Overview

Affordable Seating has a rating of 4 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Affordable Seating most frequently mention customer service, bar stools and delivery time. Affordable Seating ranks 33rd among Furniture sites.

service
71
value
71
shipping
70
returns
36
quality
70