No way to get in touch with seller to get return authorization. If you're lucky enough to figure out how to get one I understand you only get a portion of your money refunded and have to pay to return to China. Seller review on internet really bad. Should have read first
The product was not as described or pictured on website. NEVER order ftim here. I expected a sweater with 3D embellishments but recieved a polyester t shirt type item. Not even close to what I otdered
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the product.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Upon checking, the item you bought is a printed shirt, the Santa Claus pattern are color-printed to make a 3D effect, which has been indicated clearly on the product's page. We apologize for any misunderstanding made, but it seems that we are selling what we show online. Hope for your understanding.
We understand how frustrating this can be. Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@anniecloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ANNIECLOTH
This company has just ripped me off of 185 dollars. They require all returns to be sent to Hong Kong. They make it look like they are doing business out of San Francisco, CA. They staggered our shipment into 3 shipments and then told us we were beyond the 15 day return policy. Customer service is only done by email in broken English and they always apologize for no phone number. Stay away from this sham. Clothes and shoes were inferior products when they arrived. Now, I'm stuck with selling the junk on Ebay.
Please don't fall for this company. Fake, cheap clothes that do not represent photos. The attached photo was for a beautiful, knitted cardigan sweater. Been waiting since early October for other item. It will cost you to return their bait and switch clothes. Stay Away
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Garbage. Some items took 6 months to receive (they ship from China and tell you that on the site, so very skeptical of the reviews that say received in a few days). Sizes are completely incorrect (especially shoes), materials are extremely low quality, and they do not accept returns (even if the size is inaccurate for the measurements they provide) or give refunds. I ordered 6 items for US$120. Seems like a good value until only 1 item fits or isn't chintzy and all the others have to be tossed.
Extra fabric in clothes and they won't refund! Worst customer service! Hides behind their horrible policy with faulty product! Do not order from this company! It will take you over a month or longer to get your items. Mine took almost 30 days and I didn't event get my full order. Once received half the items didn't fit or were not like the items shown in the picture- different designs. Some items had extra fabric in them like a factory defect or something. Company refuses to return them. I was out of town traveling for work when they finally arrived so I missed their 15 day return. Now I am stuck with a bunch of garbage clothing that I cannot even donate! Save your money and go else where! Customer service was absolutely rude and unsupportive about it despite their poorly crafted clothing!
I purchased several tees, a few dresses only to find that this company is taking advantage of what we can't see. The fabrics are poor quality and not worth what you truly pay. They pricing makes you think you're getting a bargain, but that's not the case. What is shown on the website is not what you're receiving. I'm very disappointed and will never buy any other items. As I stated,"cheap is always too good to be true"
Good things: they sent clothes quickly and the correct items. Bad news: only 2 of 8 pieces looked like the photos. Material is completely different, and how it hangs on the body. Not in a good way. I'm not trying to return items, b/c people report difficulties getting $ back. I'm cutting loss and donating what I can't wear. I knew I was taking a chance bc of some poor reviews. But bc the photos looked great, I gave it a chance. Oh well.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
I was a little skeptical from ordering at first. You see cheap prices and you think cheap clothing. Well I was wrong, I have ordered 3 times now because the quality of these items are amazing and the price well you cant beat it anywhere. Tracking the order can be a little difficult but you send them a ticket and they get back to you so quickly and let you be at ease that your order is on the way. Great website overall. Great prices for amazing quality!
When purchasing a product at a cheaper value, you always risk the chance of cheaper fabric / quality. Every item that I received was surprisingly well-made and of great quality. Everything fit extremely well and was true to size. Everything was also very well priced considering I had bought five items for around $ 80. I would highly recommend to anyway looking for a good deal!
Overview
Anniecloth has a rating of 3.6 stars from 5,067 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anniecloth most frequently mention online boutique, customer service and good quality. Anniecloth ranks 13th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the return.
We regret to see that you are not able to get in touch with us. May I know how did you try to contact us?
You can write email to service@anniecloth.com or create a service ticket at https://anniecloth.com/contact-us
By email we will reply to you within 24 hours.
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
For return request, we now have return address in your country and you do not need to return to China. Customer can simply submit return request online at https://anniecloth.com/order-query with order number and email, or contact us by chat or email for a return label. The refund will be made automatically when the parcel is returned to us.
Satisfying every customer is our mission and pursuit. But as some reviews have said, we still have a long way to go. We thank all customers for their voices and we thank every customer who is willing to witness our growth.
We will always continue to improve the quality of our products and services to meet customer needs.
Regarding this issue, our representative have sent an email to you and ask about return item & reason, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ANNIECLOTH