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BackstageReviews 291

2.8

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Backstage Reviews Summary

Backstage is generally well-regarded for its platform, which effectively connects actors and creatives to a variety of projects, enhancing career opportunities. Many users appreciate the intuitive interface and prompt customer support, highlighting positive interactions with specific representatives. However, significant concerns persist regarding customer service accessibility, with frustrations over the lack of live phone support and inconsistent response times. Additionally, some users criticize the platform for outdated features and irrelevant job listings. Overall, while Backstage offers valuable resources, improvements in customer service and platform functionality are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
63
value
61
quality
60

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Victor T.
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The 16 letter password requiers you to set a passphrase and not a code
So either my password is invalid because it is not a phrase
Or the password wont be accepted due to "words that are too commonly used"
I then tried to use an AI generator and Lorem Ipsum to try and mitigate this and it did not work
Long passwords are proven to be ineffective anyway, and AI can test multiple lengths simultaneously, making the long password an obstacle for only the user
Ineffective site that favors "appearance" over functionality 1/10

Date of experience: March 27, 2025
Richard B. Backstage Rep
9 months ago

Hi Victor! Please note that you do not need to use a phrase. You can use a password generator like LastPass' to create a password if you cannot create one yourself. Please feel free to reach out to our support team at customers@backstage. Com for further assistance.

Florida
1 review
0 helpful votes
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Lack of Talent
March 1, 2025

I'm honestly frustrated beyond words. I paid to post a job listing, clearly outlining every requirement, yet the people applying aren't even remotely qualified. It's exhausting—these applicants show up without a clue, asking what they need for the role when it was all spelled out in the posting. It's as if they didn't bother reading it at all. What's even worse is that most of them are YouTube reviewers or completely unrelated candidates who lack the skills I actually need. I've wasted my time, my energy, and my money on this process, and it makes me sick to my stomach.

Date of experience: March 1, 2025
Richard B. Backstage Rep
9 months ago

Hi Diane, I'm sorry to hear that you were dissatisfied with your experience casting through Backstage. If you haven't already, can you please send our support team an email directly to customers@backstage.com so we can learn more about what happened on set? Thanks in advance!

Florida
1 review
0 helpful votes
Follow russ M.
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Joined last year. Literally the next day they lowered the price and would not give me the new price. Anyway, I submitted dozens of times for different projects and never got any responses. My subscription runs out in a few weeks and I already canceled and got the email confirmation. By the other reviews, I hope it does cancel.

Date of experience: February 21, 2025
Richard B. Backstage Rep
10 months ago

Hi Russ, I'm sorry to hear that you were not able to book any jobs through Backstage over the past year. If you are concerned that your cancellation request was not successfully processed, please email our support team directly at customers@backstage.com and we'd be happy to double-check for you.

Connecticut
1 review
0 helpful votes
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🤦🏻Backstage
January 17, 2025

Backstage was so different 10 years ago, now it's all about UGC. It feels like nobody is making movies anymore and it's hard to find work in my area.
The saved searches don't work, I tell them to exclude UGC and it doesn't listen.
I asked for a refund but they refused.
🤦🏻‍

Date of experience: January 17, 2025
Richard B. Backstage Rep
11 months ago

Hi George, we do not offer a product called 'Casting Call Club'. Please note that Casting Call Club is a completely different company that has no affiliation with us. Are you sure you're leaving a review for Backstage.com? Please email our support team at customers@backstage.com so we can investigate further!

Pennsylvania
1 review
1 helpful vote
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I tried to cancel my subscription months ago, as I was never using it (relevant opportunities were rarely, if ever, posted). I got the whole "we're sorry to see you cancel" page, only to see a charge on my account today of $119.

Date of experience: January 15, 2025
Richard B. Backstage Rep
11 months ago

Hi Olivia! I'm sorry to hear that you had trouble cancelling your subscription. If you haven't already, please contact our support team directly at customers@backstage.com to request a cancellation and refund as soon as possible.

New York
1 review
0 helpful votes
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Have asked several times, but they hide the post date if I want to see the postings expiring soon. So i'd have to double back, or maybe do a word search to find the post date of an expiring posting, to see if relevant / timely to still submit for.

ALso, when click on "FInd a Job" search, classes and workshops show up when searching, so it feels like you have to look at some ads. Either the business says they are looking to hire, or Backstage puts them in Jobs search for revenue.

Either way, its cumbersome, and if paying for premium service, should not have to see these when looking for paying jobs.

Date of experience: January 13, 2025
Richard B. Backstage Rep
11 months ago

Hi Don, can you send our team an email at customers@backstage.com? Our support team is happy to investigate your request further. Thanks in advance!

Florida
1 review
1 helpful vote
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Basically, I like Backstage. It does what it is meant to do to help actors search for projects. However, the only way to get human help is either writing an email for which they give you a form to submit or use the chat feature for texting. Well, I needed help for an issue, so I emailed them first. Never heard back.
So, I used the chat feature which would have been a lot easier if I had the opportunity to speak to a live agent over the phone. I finally got an answer to help me, but it was very frustrating to get via text messaging. I hate when companies won't assign real live agents to help people via telephone.

Date of experience: September 24, 2024
Richard B. Backstage Rep
over a year old

Hi Meryl, thank you for sharing your feedback. Please note that we have a very small support team that handles live chat, voicemails, and emails all at the same time. Unfortunately, we do not have the manpower to also answer live phone calls at the same time. Please note that the reason you did not receive an email is because we already assisted you via live chat. If you have further questions that were not addressed via the live chat, you are welcome to send us a new email and we will get back to you as soon as possible. Please note that if you prefer a phone call, you can always request to schedule a phone call with a representative. Please reach out to us directly at customers@backstage.com if you have any other questions or feedback about our service!

New York
1 review
4 helpful votes
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Toxic
August 2, 2024

The most toxic and disrespectful staff in the history of customer service. Have had to deal with them about a dozen times over 10 years and have never had a positive interaction. They act personally victimized and turn emotionally abusive if you have the audacity to point out any technical glitch, no matter how much you're paying them for this service. This is consistent with every single individual at the company I've spoken to.

Date of experience: August 2, 2024
Richard B. Backstage Rep
over a year old

Hi Emily, we're sorry to hear that you've had an unpleasant experience interacting with our Customer Support Team. Please email us at customers@backstage.com with the subject line 'Sitejabber Review' so we can investigate this matter further. Thanks in advance!

New York
2 reviews
1 helpful vote
Follow Nolan C.
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Criminals. I cancelled 2 yrs ago and they keep charging me, a lot. And provide nothing.
You cannot call them. So I've emailed, posted, left a voice mail. Better Business Bureau is next.

Date of experience: August 1, 2024
Richard B. Backstage Rep
over a year old

Hi Nolan! We're sorry to hear you're having trouble cancelling your subscription. If you've emailed and left us a voicemail, our support team will get back to you as soon as possible. Please note that we do not have a live call center, as we are a small team that handles emails, voicemails, and live chats at the same time. Please note that there is also a self-cancel option through your Account Settings, though it can only be used to turn off the auto renewal on the subscription. If it's been over 48 hours since you emailed/left a voicemail, please send us another email with the subject line 'Sitejabber Review' and I will be on the lookout. Thanks in advance!

GB
1 review
0 helpful votes
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Backstage is a brilliant platform for artists, actors, and crew to exert their skills and find projects and springboard their careers

I had only positive and exceptionally professional experience whilst with them

Thankyou Backstage!

Date of experience: June 26, 2024
Richard B. Backstage Rep
over a year old

Hi Nikki, thank you for your glowing review! We're thrilled to hear that you've had a positive experience on Backstage. Please always feel free to reach out to our support team at any time if you need assistance with your Backstage account at customers@backstage.com!

New York
1 review
0 helpful votes
Follow Ethel C.
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Not only is Backstage a great way to make extra money and be exposed to many different products and agencies, it's also a company that quickly responds whenever I have a question. It's always wonderful to know that my needs are taken care of quickly and efficiently.

Date of experience: June 20, 2024
Richard B. Backstage Rep
over a year old

Hi Ethel, thank you for taking the time to leave our team a kind review! We're thrilled to hear that you're enjoying your experience on Backstage. As always, please don't hesitate to reach out to us if you have any questions or concerns!


Excellent Customer Service
April 6, 2024
Previous review

Not only is this the place to find hundreds of acting or voiceover gigs, the company has one of the best customer service service departments that I have seen. They are friendly, professional, and always resolve things quickly.

Date of experience: April 5, 2024
Massachusetts
1 review
0 helpful votes
Follow Robynne G.
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Great resource for Actors! Daily value exceeds expectations! My first lead role was acquired with this five star rated service!

Date of experience: June 13, 2024
Richard B. Backstage Rep
over a year old

Hi Robynne, we're thrilled to hear that you've successfully booked your first lead role through Backstage :) Please don't hesitate to reach out to our support team at customers@backstage.com if you need assistance!

Florida
1 review
0 helpful votes
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Backstage Review
July 2, 2024

I had an incredible several years as a dancer subscribed to Backstage. It truly helped me with my career! When I needed a refund after forgetting about auto pay and being in a different place in my life, sweet Andreea was so helpful and kind, and gave me a refund when she didn't have to! Thank you for everything, Backstage and Andreea!

Date of experience: June 10, 2024
Richard B. Backstage Rep
over a year old

Hi Kelly, thank you for your lovely review and the shout out for Andreea and our support team! We're thrilled to hear that we were able to be a part of your dancing journey and wish you the best with your future endeavors :)

Italy
1 review
0 helpful votes
Follow Sofia C.
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I had problems with my Backstage account and my log in. Hence, I asked helped to the client service in the app and I was very satisfied. Daniel was very helpful and patient in guiding me to log back into my account. Excellent client service!

Date of experience: May 20, 2024
Richard B. Backstage Rep
over a year old

Hi Sofia, we're thrilled to hear that you've had a great experience with our support team. Please don't hesitate to reach out if you need help with anything else!

Arizona
1 review
1 helpful vote
Follow Svetlana Y.
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Motivational
April 21, 2024

I enjoyed browsing acting opportunities that earn extra cash. However, most of them are for people who are professional actors or student. It is advised to have advanced equipment for most roles available like recording and camera equipment.

Date of experience: April 20, 2024
Richard B. Backstage Rep
over a year old

Hi Svetlana, thank you for leaving us a review about your experience on Backstage! Please don't hesitate to reach out if you have any questions by emailing our support team at customers@backstage.com.

New York
1 review
0 helpful votes
Follow Christina D.
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Exceptional venue for gearing oneself to prolific opportunities and performing longevity.
Thanks kindly to Pauline, consultant, for her altruism, brilliance and vibrant zeal, God Bless all your performing team. +

Date of experience: December 15, 2023
Richard B. Backstage Rep
over a year old

Hi Christina, thank you for your kind review! I'll be sure to pass on your kind words to Pauline and the team. Please don't hesitate to reach out to our support team at any time if you have any other questions! Happy Holidays!

California
1 review
3 helpful votes
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Inconsistency
December 1, 2023

Seem to be TOTALLY biased in favour of their ' talent '... over those who are offering their talent work... are not willing to mediate at ALL when disagreements /accusations happen

Date of experience: December 1, 2023
Richard B. Backstage Rep
over a year old

Hi Richard! Unfortunately, I am not able to provide much advice without more details on your specific situation. Please email us at customers@backstage.com if you have concerns about your Backstage account.

Illinois
1 review
0 helpful votes
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Very pleased
November 30, 2023

Backstage is an excellent value. I say this not only for vetting the potential acting/modeling opportunities out there, but also the customer support. When you have a question, they respond very promptly and helpfully. There are a lot of scams out there. Ones even including emails saying they found you through backstage when they are working a scam. Backstage customer support will say if it's a scam or not

Date of experience: November 30, 2023
Richard B. Backstage Rep
over a year old

Hi Spiro, thank you for your kind feedback! We appreciate you taking the time to share your experience on Backstage. Please always feel free to reach out to our support team if you need assistance with your account.

New Jersey
2 reviews
2 helpful votes
Follow Emma K.
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They have alot of castings but it's mostly unpaid student films and short films. A good way to build your resume up but after a certain point I dont think you could get much out of backstage. They also have commercials, ugc and some modeling opportunities but I noticed that the people who answered were very flaky. Not to mention that there's loads of scammers on there and they raised their prices to. So you expect me to pay $200 a year for your scammy casting calls. Yet I can just pay $68 for the year on actors access where I can get real auditions for TV shows and movies and no scams. I literally delt with over 3 scammers on backstage casting, one of which was sexually harassing me. And these people really think they're crappy casting website is worth $200? Okay.

Date of experience: November 4, 2023
Richard B. Backstage Rep
over a year old

Hi Emma, we appreciate you taking the time to leave us a review. We're sorry to hear that you've had a mixed experience using Backstage. Please note that we pride ourselves in responding to and reviewing all complaints about unprofessional job posters or potential scams on our platform. If you have not reported these users to us yet, please do so now by emailing customers@backstage.com. Unfortunately, no matter which platform you use, you are likely to encounter possible scams due to the nature of our industry. Backstage is committed to protecting our users and have implemented several new security measures to continue to ensure the safety of our users. Please feel free to contact us directly if you have any other feedback and concerns - we're happy to help!

Portugal
1 review
1 helpful vote
Follow Sonia T.
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Loads of castings forprofessionals or amateurs
October 9, 2023

Whether you're a seasoned talent or trying to get a foot in, there are all sorts of castings for all types of talents or staff. The platform is easy to use and the navigation is easy.

The search could use more filter to better narrow down searches/results.

Date of experience: October 7, 2023
Richard B. Backstage Rep
over a year old

Hi Sonia, thank you for taking the time to leave us your kind feedback! Please don't hesitate to reach out to us if you have any other suggestions by emailing customers@backstage.com.

From the business

Find and apply to over 4,000 casting calls and auditions on Backstage, the most trusted platform for actors and performers. Get cast today.


backstage.com
Founded in 1960
Brooklyn, NY, United States
+21