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BaubleBarReviews 140

2.1

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BaubleBar Reviews Summary

BaubleBar has a rating of 2.1 stars from 140 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BaubleBar most frequently mention customer service, tracking number and better quality. BaubleBar ranks 34th among Discount Jewelry sites.

service
59
value
54
shipping
58
returns
37
quality
49
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Georgia
1 review
0 helpful votes
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Very poor quality. I would not suggest purchases from BaubleBar. You can go to Michael's, Hobby Lobby, or Walmart to make a bracelet ten times cheaper than this garbage. The bracelets are also very small. They can't possibly be intended for an adult woman unless they are marketing to women with eating disorders. By the way, I'm not even 120 pounds with a very small wrist and it barely fits me. It does not fit the average woman who is typically much bigger than I am. They got an easy $112 out of me but NEVER again.

Date of experience: August 15, 2025
Michigan
1 review
0 helpful votes
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Exchange process
June 14, 2025

Customer care representative Kara was very helpful and kind when it came to working with me on an exchange. She made the process easy and listened to my concerns and wishes. So far the exchange process has gone smoothly.

Date of experience: June 12, 2025
New York
1 review
0 helpful votes
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Purchased name bracelets for me, my daughter and granddaughter. Unfortunately 2 of them broke. After chatting with Tiffany, a senior associate, she immediately stated she would replace! The product was no longer available but she refunded ASAP! I was able to purchase a new style and was so grateful!

Date of experience: May 17, 2025
California
1 review
1 helpful vote
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I experienced a problem with my order, but fortunately, Kara, a customer care associate, was very helpful and quickly resolved the issue when I reached out. The matter was settled in a few short messages, and I was able to proceed with my day. Kara's helpfulness and proficiency were impressive.

Date of experience: May 15, 2025
Massachusetts
1 review
0 helpful votes
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Devin was incredibly helpful! Needed to make an adjustment on my bracelet order and she made the experience a breeze. Such a friendly team and overall terrific experience. Highly recommend!

Date of experience: May 2, 2025
Massachusetts
1 review
0 helpful votes
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Two stretch bead bracelets began tarnishing. Customer service was outstanding and offered to replace both items.

Date of experience: April 28, 2025
Massachusetts
1 review
2 helpful votes
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Replaced necklace
April 19, 2025

My necklace broke but then it was replaced and Jamie was so helpful in getting me a new one! Very happy with the costumer service!

Date of experience: April 18, 2025
Utah
1 review
0 helpful votes
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Charm Braclet Help
April 18, 2025

Morgan was wonderful on the BaubleBar custom service team. My new charm bracelet lost a charm so I reached out to the customer service team and she was extremely helpful and fast at helping me with my issue. Thank you!

Date of experience: April 16, 2025
Indiana
1 review
0 helpful votes
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My daughter received a personalized bracelet for her 10th birthday. After just 10 days the bracelet fell apart and beads went everywhere. After sending pictures through the help chat, they quickly remedied the issue by sending a replacement bracelet.

Date of experience: March 27, 2025
Louisiana
1 review
0 helpful votes
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I ordered one of the Fine Line Custom Iphone Cases in the colorway Hot Pink/Orange back in December, and with the 3 week turnaround I got it mid-January. Now, 2 months later, the plastic around the letters is peeling up. Considering this is a custom order $75 case I waited week for, I was frustrated and reached out to their customer service team via the website. I got a response within one day, and within 2 hours of the initial response I have a confirmation receipt for a replacement and it should arrive mid-April. I am concerned about a possible repeat issue if this is just something that happens with these cases, but if that happens I'll reach back out. They did offer me a refund but I preferred the case. This is the only item I've purchased from them so I am slightly skeptical of the product quality as a whole, but I've seen a lot of other reviews complaining about their customer service back in December and I wanted to share my experience in a non-holiday season when they are less backed up.

Date of experience: March 25, 2025
New York
1 review
0 helpful votes
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Customer service
July 18, 2025

I just wanted to praise Chani and Brittney for addressing a discount error and refunding my money in a timely fashion! I can't wait for my newest purchases to add to my growing Disney collection!

Date of experience: March 24, 2025
Illinois
1 review
0 helpful votes
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Product arrived over a week late, the quality was horrible for a necklace that was almost $100. Quality was similar to that of costume jewelry. Would not refund my money after it arrived late and not in time for what I needed it for. Do not buy from here!

Date of experience: February 11, 2025
California
1 review
0 helpful votes
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Broke immediately
February 2, 2025

Ordered these cute Eagles NFL earrings for the superbowl and one of the silver eagles immediately fell off. (The detailed part is stuck on to a silver outline). They are just stuck on with a little glue…. Was expecting better quality for the price. Probably won't buy from baublebar again.

**Update - refund was processed quickly and easily, when I sent photos.

Date of experience: February 2, 2025
Pennsylvania
8 reviews
36 helpful votes
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Purchased 2 bracelets and both clasps are broken. I tried uploading photos to their site to print a return label and receive an error message. I emailed the company and received a generic reply. I tried to contact them again on 2 separate occasions and no one is responding back. They do not have a phone number so I have no other way to get in touch with them. I would not recommend their products.

Date of experience: January 6, 2025
Massachusetts
3 reviews
0 helpful votes
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Horrible customer service
December 18, 2024

I've ordered a few times from Baublebar and generally been happy with the merchandise. I chose to order two personalized ornaments for Christmas gifts this year and ordered on November 15. They did not ship until December 18 and won't arrive in time for me to re-send them to the recipients. I could not believe that an item I ordered November 15 would not arrive in time for Christmas. I tried contacting them numerous times and when I did get a response, their reply was that they were busy with lots of orders and I just needed to wait. The item page said it would ship in 2 weeks, so I thought for sure I had enough time. Instead, I had to scramble to get something different at the last minute for the two people I had bought the gifts for. I am extremely disappointed and won't order anything I need by a particular date - just for myself if I like it and don't need it for any special occasion.

Date of experience: December 18, 2024
Oregon
1 review
1 helpful vote
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Very disappointed!
December 5, 2024

Very disappointed in the 4 bracelets is purchased. They are cheaply made, plastic looking beads, bracelets not even all the same size. To think regular price is $34 each is crazy. I wouldn't take them again if they were free. I will never be purchasing from BaubleBar again! Don't get sucked in by the Cuteness.

Date of experience: December 4, 2024
Pennsylvania
0 reviews
2 helpful votes
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Extremely disappointed. Ordered a chain and 2 charms (no custom names!). They arrived 5 weeks later and looked not as pictured. I contacted customer service and was told that I could not get a refund because the order was "custom." WHAT? I just selected charms from the website. Nothing was made custom for me. The chain is so thin that I don't understand how they can lie like this.

Date of experience: October 15, 2024
Illinois
1 review
2 helpful votes
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The company kept canceling my order that I placed for my bridesmaids and would not assist even though they were the issue. There is no number to contact and every email I sent was met with a generic automated response that would never actually help address the issue. After several attempts to reach them, they never responded.

Date of experience: August 11, 2024
Kansas
1 review
0 helpful votes
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Amazing!
April 8, 2024

The best customer service and experience I've ever had! Tiffany handled my issue quick and seamlessly! Great customer service is rare and greatly appreciated as a consumer!

Date of experience: April 6, 2024
New York
1 review
0 helpful votes
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Received two pieces as a gift
A necklace and a bracelet
Both tarnished within weeks
Contacted customer service and they were willing to credit me $21 and not of true value
They are unprofessional and their products are made with cheap metals

Date of experience: March 20, 2024

From the business

Stay ahead of the trends with an unparalleled selection of chic fashion jewelry at BaubleBar. Find guilt-free prices with free shipping & returns.


baublebar.com
Founded in 2010
New York, NY, United States