Bissell

I have attempted to get a broken part replaced for almost 2 years. I have spent DAYS on hold with their customer service and High Investigation Team only to be passed off, promised, and punished for THEIR failure to follow through with THEIR only job. I recently losses faith when they dismissed me and tried to blame me for their failure to deliver. Don't buy a bissell. Buy a DYSON. It's worth it to have a better product and a better customer service experience. I hope this saves you from what will be a dismal experience.

Bissell steam shot was recalled and settlement awarded Bissell failed to comply with their own guidelines in providing the refund in 4- 6 weeks. After several calls and involving the BBB, Bissell reponed stating the check was issued and would take another 2- 4 weeks. If the check was issued timely, why is it taking an additional 2- 4 weeks added to the original time frame. How many other consumers are facing the same deceptive practice. I refused to accept their response. I will probably lose the money as Bissell's retaliation for my complaints

I bought one to clean in between normal mopping, I could mop quicker then getting this thing going. Mapping program is not great, it has water tank issues etc. Do yourself a favor don't buy one, wasted money.

I've been on hold for 1.5 hours waiting for a representative to assist me with support regarding a bissell carpet shampooer product I purchased. No one answered my call, this is my second attempt. Very frustrating! They either don't have enough support agents or customer support is non existent.

I bought Bissell Pro Heat Pet turbo and I have not had nothing but trouble with it releasing water.It is nerve racking.I have always bought Bissell products but I think this is my last one.I5 cost too much money not to work.I am highly disappointed.

I bought a Bissell Pet Hair eraser in April. I was not able to use it until three weeks ago due to having a full knee replacement. The first time I used it, I notice a 2 inch wide area of the brush roller does not pick anything up. Cuatomer service says you're supposed to take the whole vacuum apart for maintenance after every use. But this was the first time it was used out of the box. Plus, who ever heard of having to take the vacuum apart after each use? That is the dumbest thing I've ever heard! I had a Shark for five years, and that thing was a beast. It never missed anything. Of course Bissell won't take this piece of junk back, either. Make no mistake, there will NEVER be another over-priced, useless Bissell in my house!

Called 11/1/23 for replacement rolls for my Bissell Crosswave Pet Pro since they are no longer stocked with Wal Mart, etc. A gentleman answered, had no idea what I was asking, placed me on hold for over 15 minutes. I hung up and ordered from Amazon. Eeeeessshhhh!

Bought an upholstery spot cleaner that failed to spray within 1 year (Model *******G). Reached out to product support, they sent me the troubleshooting guide for low pressure spray. This did not work, so they recommended a Bissell service center. Nearest one was 150 miles away.

So, silly me, I thought I had a lemon and bought another one (5207G). I was this time very careful to thoroughly rinse out the spray nozzle after each use with clean water.
The same. Exact. Failure. Happened again within a year. Reached out to product support and they sent me the same guide which was not helpful and then recommended a local service center 150miles away... When I asked if there was another option they offered me 20% off my next purchase with "free shipping."

No thanks. Garbage product. Garbage support.
You will never receive a cent of my money again.

Finally, after getting someone on the phone about the Bissell, I am told that the warranty will only be a rebuilt machine and whatever time left will be my warranty. They will not replace with a new machine even though I have only had the Bissell for less than a month. I am really shocked that aa company this large has such a poor repair/replacement/warranty policy. I will never buy a Bissell product again

1:15 minutes on hold this afternoon and 1:05 on hold this evening. After the wasted 1:15 I finally gave up and requested a call back. A customer service rep called back while I was out about an hour later. He said I had to be with the product even though I gave him the model number, etc. He said he would make notes on how long I was on hold and that I should call back. I did this evening and another 1:05 on hold listening to inane music on hold and sales pitches. I gave up again I attempted to contact them
Regarding a Bissell Powershot Slim steamer that stopped working after a month or so. Bissel
CS replace my more expensive model
Which also stopped working after about 3 months with with the Powershot which should be called the Weakshot. It's a piece of junk. You'd be better off boiling water and throwing it on your carpet. Bissel Wicked Combo of terrible steamers and even worse Customer Service. Maddening experience.