Their site says you will have payment in 5 to 7 business days. After 9 business days I asked them what was going on because I didn't see payment and didn't hear anything. They replied by asking me what color my phone was, so that tells me they didn't even know where it was for sure. I verified the color and then they sent me an offer which was 1/3 of the original offered price. They told me the battery wouldn't charge 80% or more. This phone was used every day up until sent out to them, so I think I would have noticed the battery not charging to 100%. I told them to send it back and I have a feeling it isn't even going to be my phone if they couldn't get it to charge past 80%. I recommend trying another site.
They found a problem with my device that I wasn't aware of, and this made the original online quote go down to a point where it no longer made sense to me to sell the device. Buyback Boss honored their policy and sent the device back at no charge.
Do NOT send them your phone they will absolutely totally ruin your device. I sent a mint condition phone and was offered $137 for my phone for a SamsungNote 20. I'm a registered nurse and I document everything so of course I took pictures before I shipped my phone to them. My phone was completely Immaculate and kept in the case since the beginning of its life. When I asked about my buyback I was informed that there was a large crack or scratch on the back of my phone and that there was a burned LCD image. None of this is true I will be obtaining legal counsel because this company is nothing but a scandal. You can see from the pictures that I clearly took of my phone before I shipped it back to them that the back was in mint condition the scratch that is on the back is made by a knife made by a person not something that I shipped to them. Do not ship your phone to them find another company that is reputable or sell it to some individual because this company is nothing but a complete and total bogus scandal. FRAUDULENT COMPANY. They offered $35 for my phone AND ruined it!
The buyback process could have been easier if the techs were a little more professional and fully tested my phone which they didn't do until I complained about it. They tried to low ball me and tell me how my phone wasn't unlocked. I obviously knew the phone would be tested so why would I lie about that? Then I'm hit with a "oh you were right it's unlocked" really people?🙄
I sold them a total of 4 phones, in two separate orders, 2 each. The first order they tried to talk me down $210 less and said the flawless iPhone 14 pro I sent in had dents and scratches and it definitely did not. They sent me photos and it looked like dust on the phone. I was unhappy so they gave me $190 of it back. Now the other two I sent they are telling me the conditions are not the way I described and offered the next tier down for each device, even though listed on their website the prices for those tiers were much higher. I do not suggest this company they hope you will just take less.
I was treated fairly and honestly. I appreciate that. I was shocked at the initial notification that my device had some issues, and asked them to please personally review for accuracy. They came back and said that all was good and gave me the payment I desired. I am glad that they are honest and pay what they say (which is higher than the rest, by the way). I have used them before and will continue to do so. I have also used other services that helped me to declutter my top drawer and they are never to be used again by me because they lie cheat and steal. Its BUYBACKBOSS from now on for me
Hi Warren H.,
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Buyback Boss Support Team
Casey was so responsive every time I wrote an email. As soon as package arrived within a few days I got my full quoted money without questions. They even were nice enough to extend it a few days when I asked with time. Thank you!
Hi Christian A.,
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Buyback Boss Support Team
There Are A Good Company Buy Backs Always Nice People And Then Respond Really Good By Email 👍👍👍👍👍👍👍👍👍
Hi Daquan,
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Buyback Boss Support Team
I have had good experiences trading in phones and tablets, everything goes smoothly and quickly. You can't ask for anymore than that and I will use then in the future if I have something to trade in.
Hi Jay B.,
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Buyback Boss Support Team
On the website, it Says get paid fast for your phone 3 to 5 days. I sent two photos to them. They received them last Monday. Today is Wednesday. It's been well over a week. I was offered a certain amount on both phones. They came back with the counter offer. One of the phones had a little scratch on the corner so they only want to give half of what they tell you. The other phone they said was locked, which is not true. I've had multiple carriers on the phone. It's a rip off they want you to send them your phone promising you this money and once they get it you're mercy now. This is your warning do not do it
Everything was easy and true to information given at when signed up.
Hi Ja,
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Buyback Boss Support Team
Sent in a fully functioning flawless looking iPhone 11 Pro Max, which was quoted at $330. After their scam of a review they only offered $80 because of some vibration noise that didn't exist when I had the phone.
The process to sell my iPad Pro was very easy with simple instructions. I sent the iPad back with included mailing label and it was processed within about 10 days. Payment was exactly the same as what was quoted and delivered easily through PayPal. Very easy to work with Buyback Boss and I would do it again. Recommended!
Hi Christian P.,
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Buyback Boss Support Team
The service is above and beyond. They are very helpful and understandable.
Hi Kate,
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Buyback Boss Support Team
Michael was great to deal with and handled my sale as if we were old friends. I'll be back next year‼
Hi Cannon T.,
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Buyback Boss Support Team
I'm disappointed. I requested my phone back. They claimed large scratches before sent in j had from and back replaced. I was offered much more online but I went with the original quote. Sorry but I can get almost double.
Extremely helpful support team that responds immediately to questions. Good trade in value compared other places I've checked out. After three trade ins, I trust their service and will keep coming back.
I've sold previous phones back to manufactures and other top buy backs sites and Buyback Boss has been the best so far. Great customer service. Constant updates the entire process. Highest amount I've ever gotten on a phone. Would highly recommend them and will use them again.
Good if you are desperate for cash quickly, but like others have said they are unreasonable about how they classify the condition of your phone. Mine was brand new I had used it for a couple of weeks, it had never even left my apartment and had no marks still had the box and everything and they knocked down my original offer.
They also don't have a direct deposit option so you have to use paypal and get a hefty fee or wait several weeks for a snail mail check.
If I had a couple more weeks it would be worth it to just sell it myself on craigslist or OfferUp. Probably won't use again if I'm in a hurry. They did have a quick turnaround of less than a week from mailing to payout.
I have been very impressed with buyback boss and would highly recommend. The communication through your the process is incredible. Every person I have ever spoken, emailed or chatted with has gone above and beyond to deliver great service!
Answer: We are open Monday through Friday 9am to 5pm Arizona time! You can email us at support@buybackboss.com for a response within 24 hours during the work week!
Answer: To answer your question, we are legit! We do not damage devices, that's clearly an illegal business practice and we have no interest in operating that way. Additionally, we verify and test every order. If the testing results are the same, higher, or lower we will always give you an email update on the order. If it's a lower offer, we reach out to see how you would like to proceed and can always get an order sent back free of charge. If you have any questions, please feel free to reach out to us at support@buybackboss.com!
Answer: Hi Adam! We don't purchase locked devices, if one is sent in we'll send instructions on how to remove it remotely. If it can't be done, we can recycle the device or send it back free of charge. Some buyback companies may purchase locked devices, we don't know which ones. Thank you!
Buyback Boss has a rating of 2.9 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Buyback Boss most frequently mention and mint condition. Buyback Boss ranks 8th among Sell Cell Phone sites.
Hi Mike,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team