This company gets an A+ grade in my book. Their workmanship is solid and the artistic touch... well breathtaking really. The customer service was also wonderful as they patiently worked with me as I tried to describe exactly what I was hoping for... and they ultimately helped my dream become reality. I received the merchandise on time and couldn't be happier! I will do business with them again. :)
The most lousy customer care and support I've experienced from an online store.Th owners are a little on the rude side, and acted like I was bothering them when I sent e-mails to make sure they recieved payment, as well as the status of my order, they said I was sending to many e-mails wasting their time to the point I was costing them more money than they where bring in. Well, if trying to find out if the money got to them and when I could expect my merchandise is a problem maybe they don't need customers.If you value customer service steer clear of this site
I have purchased many items from chainmail and more over the last 20 years and have always been treated excellent as well as happily surprised as the craftsmanship has always exceeded my expectations. I look forward to the next 20 years.
I have several items from this company from over the years. I love them all! They are a great company to work with and go out of their way to please.
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- Enfield, Connecticut, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are a mom and pop business which custom handcrafts all our merchandise to order. We are under no obligation to accept orders from, or craft items for, anyone who harasses us and waking us with the 1AM robotic call issued by this person in addition to his frequent other attempts definitely counts as harassing! This person was not a customer as no payment was ever accepted.