I had an electrical problem with my living quarters trailer while in Amarillo. A trusted friend recommended me to Coolhorse. They took a look at my trailer immediately upon arrival, quickly diagnosed the problem, and had in fixed in a few minutes. It was a simple fix and they did not charge me. You can not find friendlier, more competent people anywhere. Angela at Coolhorse in now my new hero. Thanks to everyone there for their help and understanding. It will now be a must stop when I am in Amarillo. They deserve a lot more than 5 stars.
The deal I got on the classic equine saddle pad was amazing! And I had some questions about sizing which were handled quickly and professionally through the chat option. They made adjustments to my order through email which made it painless for me!
They sent a different item from what was on the website. On the website it shows the light to be green. They sent blue and when I called them they said they were out of green.
When I talked to them, they said they would refund my money but not my shipping charge on this order and I had to ship it back to them on my dollar. This is crap. Will not recommend this seller to anyone. This is not my fault. Bad seller. I will not do business with them again.
I was on the hunt for a used Lariat for my friend for Christmas. She wanted one as a decoration. I found one on this site for far less than other sites. The whole site was very easy to navigate and the order process was seamless and painless. I will definitely order from here again if I am in need of items you carry.
Received my order quickly. When it came the employees had wrote a note, along with a little treat and coupon packed inside. VERY Satisfied. Has that "small town/local business" feel.
They offer so many different products! Ropes, horse tack and care products, beautiful clothing, jewelry and home decorations! Love to go in, or shop their website!
Everything we have ordered from coolhorse has been of great quality! The prices are wonderful! Shipping is reasonable! And the shipment come quick! Appreciate yall!
The ladies on the chat line got my tracking number and I was able to track my package. Awesome service and prices. Ropes were $3 cheaper than other places.
Always Great Service and FAST delivery! Everything we have ordered from coolhorse has been of great quality! The prices are wonderful! And the shipments come quick! Appreciate y'all!
Very good service from information provided by e-mail reply and telephone call relative to a product ordered that was not in stock. Shipped same day and I received order in a couple of days. Very pleased with product and service.
I recently ordered a saddle pad by ESP at a great price! I can always count on Coolhorse to let me know when tack I want and need is on sale. Thanks, Coolhorse, and your customer service is excellent.
Two things bothered me. The first is one of the sets had a price sticker of $24.95 yet the price was more than double that. Secondly, the roping glove provided is an adult size glove not a childs size.
Coolhorse sent my order very quickly. The price was great! Usually spend 45 dollars on one rope and get six of them for 35 dollars. Just a really great business!
Thank you so much for the review! We love hearing from our customers and we definitely appreciate your order. Thanks again!
The only place we will ever order ropes from! They have a great selection of team ropes & very affordable prices!
Great service, good advice, prompt delivery. Good pricing. Would highly recommend to anyone. Live in New Zealand arrived here quickly.
I have purchased online and in-store. Also great customer service.
Have been really happy with the products
Very efficient with finding your product quick and check out time are amazingly fast. I Looked at amazon and quickly became a cool horse fan with cheaper prices and very expedited shipping.
I buy from them quite often! Love all the specials you offer on leg gear! Anytime there is a special on leg gear count me in!
Fast shipping and great prices. Also like when they have free shipping, helps when you have a lot of things to buy. Would like to hopefully see more bits in your collection soon.
Hello! Thank you so much for taking the time to leave us a review, we really do appreciate the feedback. Are you looking for a specific brand or type of bits? I would love a little more info there so I can make sure I keep an eye out for the right kind to add to our selection.
Hoodie was attractive, came in timely manner, with good service. Pleased with item, sizing, and availability. Will order in future from Coolhorse!
Overview
Coolhorse has a rating of 4.8 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Coolhorse ranks 28th among Pets sites.
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- Amarillo, TX, United States
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Good Morning Carolyn,
I am so sorry that the Little Looper sets did not meet your expectations. First, I want to ask a favor. If you would be able to send me a picture of the price sticker showing $24.95 I would like to research that a little bit. That is significantly less than we paid for the sets, and I am wondering if the sticker off another item might have gotten onto the roping set by mistake. Second, I would like to offer you some smaller gloves. I can put those in the mail out for you today, but I was wondering what age kiddos the sets are intended for? I expect they put a larger glove in just to make sure it wasn't too small for anyone who received it, but I would be happy to send you out some youth size gloves.
Thanks for taking the time to leave us feedback, and I hope that we can make it up to you!
Sincerely,
Stacey Hubbard
Coolhorse.com