Package got lost in transit likely due to a wreck in the weather and their customer service is now all AI and automated. No matter what you type, they give you the same copypasted responses. I had to go through my credit card to get a refund because no matter what I asked or posted, it just kept saying 'Is there anything else I can help you with?' You pay for 5-7 business days shipping in reality it's 7-15 business days. Absolutely terrible people. Do not trust.
Just wanted to leave a note about cpap.com and their customer service. My order arrived on time and I was able to evaluate the products over the weekend. I called in today about some things I needed to return. Calling in about returns usually aren't fun for me. However, customer service rep. Brandy T. Made the experience effortless and highly positive. She quickly assessed my needs, put me at ease and directed me thru their easy return process. Definitely will be dealing with them in the future!
Hello Aaron,
We're so glad to hear that Brandy T provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.
Needed to order a part that Medicaid refused to pay for, until 90 days past. Couldn't order it from my CPAP provider due to them being attached to the medicaid account. Found CPAP.com and hit up Live Chat, and Angie answered all my questions quickly and thoroughly. I was able to order the part I needed for cheaper than most outlets had it priced at on the normal price, let alone the price after promo code. The promo code allowed me to get the part to me in less than 24 hours from the other side of the country, and it was still very reasonable. Will be doing more future business.
Hello Douglas,
We're so glad to hear that Angie provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.
Do not buy from this company.
I purchased the wrong pillows for my mask (I made the mistake)
I have E-mailed the company three times with no response.
I just want to exchange them for the proper pillows.
I guess I will let them keep my money and shop elsewhere.
After my post - I was contacted by the company and given a refund.
Greetings,
We sincerely apologize for the inconvenience you've experienced.
Unfortunately, via email response times are typically delayed after the holidays due to increased volume of emails and they are answered in the order received and can take us up to a week to respond, if you need a faster response you can always reach out via phone or live chat and we can take care of you immediately. We should be able to very quickly and easily resolve this for you, which I would even do for you now but the review does not have enough information to find your order or account: if you would like to provide your order details to us such as order number and name on the account, or feel free to give us a call or live chat to get this resolved for you without any further delays. Our team is committed to providing excellent customer service, and it's disheartening to learn that your emails have gone unanswered. This falls short of the service we aim to provide.
To address this promptly, please accept our apologies, and we encourage you to give us a call at 800-356-5221 for immediate assistance regarding the return. We understand your frustration and are here to make things right. We are available 7 days a week M-F 8am-8pm and Sat-Sun 8am-5pm CST.
Thank you for bringing this to our attention, and we appreciate your understanding.
Follow up EDIT: Thank you for providing your order information! It seems none of your emails explaining your issue came through to us, but I was able to refund you in full for all nasal pillows, funds will go back on the card used in 1-3 business days.
CPAP.COM service reps are 2nd to none. Mary B was able to answer all of my questions and get the best mask ordered for me. As a new CPAP user I appreciate the time she took to listen and offer suggestions.
Hello Mike,
We're so glad to hear that Mary B provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.
By mistake I bought the wrong part. Fixing this mistake was effortless thanks to cpap.com and Brandy T. Within the same day, when I realized I had made one, I called, was sent the correct part, and was instructed how to return the mistake. I wish everything in life was this easy. Thank you.
Hello Howie,
We're so glad to hear that Brandy T provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.
Very polite and professional service. Needed to give doctor's information to get a prescription for a mask and was treated politely and professionally. All the information needed was carefully reviewed and verified. Very pleased with how the conversation went and how my order was handled.
Hi Ross,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I'm having a hard time getting my Doctor's office to send in my prescription. Brandy was very helpful in telling me the status. Charlsie was also helpful in trying to call the office directly and ensuring they had the correct fax number. Both were professional and customer oriented.
Hello Larry,
We're so glad to hear that Brandy and Charlsie provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.
I was ordering an AirMini for the first time and spoke with Brandy. She was very professional and answered all my questions and assisted me with an expedited delivery. The whole process was fast and simple. Great job.
Hello Tramm,
We're so glad to hear that Brandy provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.
My machine was sent to CPAP.COM for repair. CPAP.com sent the device to RESMED FOR repair. Cpap.com will not follow up with resmed, their response the device is being evaluated. The device was sent in December 2023 for repair. Resmed will not provide the patient any information. Only information will be shared with cpap.com. So I don't have any information pertaining to my device. Cpap.com has made notation to expedite the repair. 😂
I would not send your device to cpap.com for repair, it will take light years to repair. I have another vendor that I used in past and my device was returned in 2 weeks. I will never use CPAP.COM for any further repairs. It was sent to cpap.com for warranty.
Hi Robert,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.
We hope to hear from you soon!
Overview
CPAP.com has a rating of 3.5 stars from 1,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat and new mask. CPAP.com ranks 2nd among CPAP sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah B,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.
We hope to hear from you soon!