I've placed a few orders and overall I'm very happy with deloom. Emily is always extremely helpful when I have sizing questions, she really does go out of her way. I usually order dresses, and jewelry. Their items are very well made, shipped quickly and arrive in beautiful condition with cute bonus pretty things.
I ordered from Deloom wanting to believe all the great reviews on this site. Alas, it was not to be. I have tried and tried to get information about my order which has not arrived in the 20 days since i've ordered it- a lot longer than advertised on the website. It's not even shipping out of state! I thought the problem would be solved when I got a reply via email, but they never followed up or gave me any information about my order. I never received the tracking email (also promised on the website). It has been extremely frustrating dealing with them. At this point, I just want my dress and to never have to deal with these people again.
Hi Fiona, I'm very sorry and completely understand your frustration. Emily (and myself) looked into the issue when you reached out as quickly as possible. I see Emily's notes and see she followed up with you several times. I'm not sure which attempt you're referring to, I'm very sorry. It's best to message us via Facebook or through our customer service chat. Unfortunately emails to our general account can take up to 24 hours to respond. The replacement dress has been sent and you will have it in the next day or so. I've emailed you the new tracking info and also issued a partial refund for the trouble. I'm very sorry and hope you do love the dress! You can contact me directly - melissa@deloom.com, if there’s anything else I can do and I'll be happy to assist. ❤️ Melissa
Received my dress on saturday, a perfect fit. I got the pink maxi. Its a bit sheer so I'll have to wear a slip out in the sun. Shipping was quick. The package was sent with care and included a cute pair of earrings. Thank u!
I've placed a few orders and overall I'm very happy with deloom. Emily is always extremely helpful when I have sizing questions. I usually order dresses, and jewelry. Their items are very well made, shipped quickly and arrive in beautiful condition with a pretty bonus.
Thank you! Thank you! Thank you, Portia! Thank you for shopping with us and thank you for your support on Wanelo! ❤️ ❤️ Melissa
I've ordered several things from this company and usually receive the order within a week. Quality is great and exactly as pictured. My last order had an issued and Melissa was able to help fairly quickly. Dresses run true to size. I've had a couple of tops that run a bit larger and have been able to exchange them, no biggie. Happy to shop here again.
Thanks so much, Jess! I didn't see this... ❤️ I hope you love all your goodies. I appreciate your business, truly. Thank you for shopping small. Xo
I wore my recent buy last night and received so many compliments. The dress is beautifully made. I got the ivory crochet dress, so cute. Shipping was quick and arrived in great condition. Just ordered a grab bag and can't wait to get it!
Thank you SO much Tate! I'm so happy you love your goodies. Thank you for your repeat business! ❤️ Melissa
Cute dresses and I love their tanks. I've shopped with them a few times, the quality is better than most. Shipping hasn't been consistent over the last year, but I attribute that to an increase in business. Theyre small, family owned. Always very helpful. Emily was gracious to allow a return outside the 30 days. Good customer service. Friendly and helpful.
Thank you Lauren! We appreciate the feedback, thank you for shopping with us! ❤️ Melissa
I placed an order and then subsequently never received it. So then I proactively contacted the website twice to no response! On the third attempt I finally gained a response but when I responded requesting a partial refund, no response was given. I just emailed them again and if they don't refund me, I plan on reporting them. Do not, I repeat, DO NOT order from here. Who would want to order from a company that just randomly never sends out orders? Save your money and shop elsewhere.
Hi Mikayla, Please understand customer service is a top priority of mine. I'm a very small business and do try to assist as quickly as possible. I'm always happy to help during normal business hours. If for some reason I do not get back to you as quickly as you'd like, you can always send a message via our Facebook page or email me directly - melissa@deloom.com. As I stated on Tuesday, I'd be happy to send a replacement. I offered you a partial refund and a replacement, but need you to confirm your shipping address for me. I want you to receive the dress and love it! I'm very sorry for any miscommunication. I've sent you a message via email and I hope you'll allow me to assist you with this. ❤️ Melissa
Great selection of party dresses! It's usually hard for me to shop online, I'm a bit curvy. Their dresses fit me great and customer service is very helpful. I usually only shop sites when they have sales, and they usually have them for different things. I ordered the wrong size a few weeks ago and needed the dress for a wedding. Melissa was very helpful with the exchange. I also received a scarf that I always get a ton of compliments on. I would highly recommend shopping here. Support small businesses!
Thank you so much for shopping with us, Rebecca! ❤️
Got off to a rocky start after ordering from this boutique. However, after contacting them, the owner went to above and beyond to solve the problem. She emailed me numerous time and kept me updated with what was going on with my order the entire time. The customer service was great! The boutique has super cute clothes and I will most likely order from there again!
Thank you so much, Kylie! I'm glad you love the romper and hope you have a fabulous birthday weekend! ❤️
Overview
deloom has a rating of 4 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with deloom most frequently mention and customer service. deloom ranks 8th among Vintage Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Tiffany. ❤️