Epos Now has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
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Epos Now

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GB
1 review
0 helpful votes
Follow David J.
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Epos Now has been a solid choice for our restaurant.
The system has really helped us with bookings and managing tables.This has been a great option for us as we can customise it to our particular needs.

Date of experience: July 30, 2024
GB
2 reviews
2 helpful votes
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Bought the retail system for my clothing shop. 3 systems and a back office! Really good functionality and love the fact I can check on my ipad when at home. Had a couple of small technical enquiries which have been handled within about 10 minutes be their customer service. Big thanks to Jade who was a real helpful and credit to the company!

Date of experience: January 28, 2014
Canada
1 review
1 helpful vote
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This company ties you in with other companies to get better pricing but between them and their partners non can deliver. Training was horrific and people turnover daily at this makeshift company. Go elsewhere, we were told they specialize in Restaurants and that is not the case. 700 dollar paper weight and stuff kc in a contract!

Date of experience: February 22, 2021
Epos N. Epos Now Rep
over a year old

Hi Jaime,

Thank you for taking the time to post your review, I am sorry to note the issues you have raised.

We pride ourselves on the intensive nature of our sales process, our team taking the time to understand your needs and ensuring we deliver the most appropriate solution to meet your needs. I am therefore disappointed to note your experience to date has not been what it should have.

I have reviewed your account and have been in contact with our US team, who will be in contact today to better understand the issues in play where I am confident an mutually agreeable resolution can be identified.

In the meantime, thanks once again for the share.

John

GB
1 review
8 helpful votes
Follow Michael C.
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This company lie and mis-sell their product. The sales team are very slick but only interested in signing you up to an expensive support package. Without it there is NO support beyond the initial 30 days and if you try to then cancel support, the company lock you out of your system.
I was invoiced and charged for add-on products I specifically told them I did not need or want and it took weeks of phone calls and emails to get a refund.
The company won't respond to emails- they only seem to operate by phone call and then lie- there is no resolution to complaints.
My till system works ok- but it isn't intuitive and the back office doesn't give me the functionality I expected in terms of analysing my sales, profits and costs.
I bought in haste and would never use this company again by choice.

Date of experience: August 20, 2016
GB
1 review
2 helpful votes
Follow Hayley B.
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I reviewed epos before but I think I only gave it 3 stars. However after todays update they have added a feature that prints out the balance of the loyalty points each member has on every transaction.

This makes the system perfect for us and was the primary reason we brought an epos system.

The updates come thick and fast and I would totally recommend this system now to anyone running and members club or a similar business.

Thanks

Hayley

Date of experience: February 18, 2014
Canada
2 reviews
1 helpful vote
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COMPLETE LACK OF TRANSPARRENCY
June 12, 2024
Updated review

Avoid at all costs.

COMPLETE LACK OF TRANSPARENCY

There till will not connect to a portable router. After spending a couple of days with the account manager who involved their technical team, their system will not connect to the portable router.

As it stands.Getting a fiber connection is very difficult as my business is in an old building and will require the council to dig up approximately 60ft of pavement and could take months for the work to be done.

Other POS companies use standard devices with no issues.

Now they are expecting me to pay £49 a.month for nothing. They can get lost.
I let expert market know and they were disgusted.

Whatever complaint you raise, they do not uphold it. They are criminal.

DO NOT CHOSE EPOSNOW.

Date of experience: June 12, 2024
Epos N. Epos Now Rep
4 months ago

Hi Carl,

I'm very sorry to hear about the issues you've encountered with Epos Now and your experience with our service. I appreciate you taking the time to share your feedback, and I understand how frustrating it must be to deal with connectivity problems, especially in a challenging location.

It’s disappointing to learn that our system did not meet your needs and that you felt there was a lack of transparency in our communication and support. Your concerns regarding the billing situation and the response to your complaints are taken seriously, and I want to ensure that we address them appropriately.

I would like to offer assistance in resolving these issues, as it's important to us that our customers feel supported and valued. If you would be willing to provide more details about your experience, I would appreciate the opportunity to escalate your concerns to the appropriate team.

Thank you again for your feedback. I hope we can work towards a resolution.

Best regards,
EposNow


Stay away from these guys
June 2, 2024
Previous review

If I could back out of this agreement I would do.

There customer service is terrible. I have spoken to two other cafes in Chester who use EposNow and they agree.
They are currently billing me for a licence fee for a system that is still not up and running.

I own a cafe in North Wales and they failed to explain the detail

I needed two portable devices for my staff to take orders and they sent me two card readers. From the conversation I had with their VS salesman, I should have got two card readers that allow to take orders.

I told them I had no Internet connection in my cafe and when I asked they said it would be better if I had one, but implied it's not needed.

The account rep added on alcohol to my menu when I do not serve alcohol.

They reviewed my complaint about the hand held devices and said they cannot uphold my complaint as they listened to the audio.

Rubbish, I they could say anything. Send me a copy of the audio.

Tell me EposNow why I don't like you and two other customers in chester do not like you.!

I can't believe The 5 star ratings are genuine.
My original complaint was deleted.

Stay away from EposNow

Date of experience: June 2, 2024
GB
1 review
1 helpful vote
Follow Rob S.
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Avoid this company
September 30, 2016

It looks like a great deal until you discover that they will cut of your software so that you can. No longer use the system unless you pay for the extras. Learn from our mistake and avoid these con men

Date of experience: September 30, 2016
GB
1 review
3 helpful votes
Follow Tim M.
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I bought an episode now system, system sounded great
Paid for premium support.
Didn't get any support in setting it up we had to virtually use youtube to learn to set it up! We've been on the phone for 3 days calling nearly an hour at a time but no one answers even though we paid for after hours support, tonight the till won't connect to the printers and lost custom. Episode Now's customer support is terrible don't be fooled

Date of experience: May 25, 2021
Epos N. Epos Now Rep
over a year old

Hi Tim,

Thank you for taking the time to post your review, I am sorry to hear of the issues noted.

We take great great pride in the intensive nature of the one to one implementation training we are usually renowned for, however, we do also offer a self onboarding implementation process which is delivered on an 'opt in' basis, with our service team in support. We have seen truly unprecedented demand in recent weeks as a significant number of our customers return to a fully trading status, as UK lockdown is eased and as such, we have seen some delays in making contact during peak trading times. We absolutely appreciate the impact this has had however, and are grateful to our customers for their continued patience during these fluid and changeable times.

I have been unable to identify your account from the profile information linked to your review and have been unable to make proactive contact with you to discuss your needs and arrange support. Please do come back to me via john.gibson@eposnow.com where I would be happy to put you in touch with the best suited members of our team to get your customer journey back on track without delay.

In the meantime, thanks once again for the share.

John

GB
1 review
7 helpful votes
Follow Darren l.
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Epos now try to conceal ongoing software license fees, it is only mentioned in terms and conditions and is never mentioned when you discuss a purchase with the sales team.

In total this system will cost you over £350 every year even after you have purchased the system outright...

Better options out there, buyer beware

Date of experience: January 28, 2015
GB
1 review
1 helpful vote
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Stay Away!
June 10, 2021

Stay away from them at all cost! Their sales people are shady not explaining what they're signing you up for and their hardware is from BC.
We got an epos system from them end of March they hardware is already having issues responding and it's super slow. The mobile device is not working at all and they signed us up for a payments integration we never agreed to but according to them it was 'stated in their terms and conditions'.
We can't wait to get out of the contract and we've only been with them for 1.5 month. That speaks volume for EPOS

Date of experience: June 10, 2021
Epos N. Epos Now Rep
over a year old

Hi Vicky,

Thank you for taking the time to leave a review, I am sorry to note the issues you are facing and your journey to date.

We appreciate you updating your details through Trustpilot, I have now been able to locate your account with Epos now. I can see you have spoken to one of our agents today who has gathered all of the information into a case. My team has reached out to this agent and further arrangements have been made.

We will be in touch in due course to help you through your outstanding issues.

Thanks again for the share,
Patrick.

Overview

Epos Now has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.