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Frame USA

Overview

Frame USA has a rating of 4.5 stars from 796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 5th among Printing sites.

service
163
value
3
shipping
2
returns
2
quality
815
This company responds to reviews on average within 2 days

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4,703 reviews
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How would you rate Frame USA?
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California
1 review
0 helpful votes
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Perfect
January 22, 2025

The price is so reasonable. I wanted to complete my artwork with quality frame and the cost was astronomical. I have bought your frames at stores and was glad I could find you on the internet. Thank you

Date of experience: February 10, 2025
Massachusetts
1 review
0 helpful votes
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Not Good Service, Not Good Product
November 27, 2024

Customer service was bad from the start. They provided contradictory information about shipping. Product arrived nearly 3 weeks after their stated processing time. No one could give me a proper status. AND the products themselves are not good either. Framing is rickety, there is no covering on the back - you see the frame points. And those were not put in correctly, I had to secure each one. The actual image printing is good. I will never buy from this company again.

Date of experience: January 11, 2025
Pennsylvania
1 review
0 helpful votes
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The best
February 7, 2025

Another quality frame from frames usa. I have come to expect the best from this company and they continue to deliver. I will always buy my frames here if I can. The price is fair and the product is way above the Chinese competition

Date of experience: January 28, 2025
Texas
1 review
0 helpful votes
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Great quality, service and design.
January 9, 2025

We were looking to support a Made in the USA company and found Frame USA. We absolutely love your company. We have ordered many times and continue to love shopping with you and all your products.Thank you.

Date of experience: January 28, 2025
Maine
1 review
0 helpful votes
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Wonderful customer service
March 15, 2025

I had a specific question about the color of the mats that would come with my order. Customer service addressed my issue and the order was perfect. It is so wonderful to work with a company that gives such personal attention to their customers' orders.

Date of experience: March 5, 2025
Florida
1 review
0 helpful votes
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Good Variety Frames at Decent Price
February 16, 2025

I have been ordering wholesale from FrameUSA for over 20 years. I have had some issues with some frames on and off but they usually take care to replace any damaged frames. Shipping is quite expensive. Since Craig Frames absorbed FrameUSA, frames are put together a little differently and shipped differently. I have received a couple orders thus far and for the most park it has been OK. Just wish shipping was toned down a little.

Date of experience: February 6, 2025
Washington
1 review
0 helpful votes
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Sorry got an earlier negative comment!
April 3, 2025

I apologize that I thought you weren't responding to my order for 20 frames in a timely fashion. It turned out that your order tracker was not updating. Other than that, great job, and I got all of my pieces framed and delivered on time.

Date of experience: March 24, 2025
New Hampshire
1 review
0 helpful votes
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Quality products, tough site to use
March 13, 2025

The site can be difficult to use; it seems better formatted for wholesale customers who know what they're looking for, and the shipping policy is a bit bizarre. However, I had worked with Frame USA products as a professional framer in the past and knew the quality is unmatched for the price, so I took my time navigating the site and found the perfect frame. It looks great on my artwork and it's real, solid wood, which collectors will expect of my artwork.

Date of experience: February 2, 2025
Ohio
1 review
0 helpful votes
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Honestly I was expecting more.
April 4, 2025

The frame just didn't measure up to the cost. It didn't seem that the frame was so special or unique to justify the cost. I did order the frame with a foam backing and it came with cardboard instead. Not sure why.

Date of experience: March 25, 2025
Brooke S. Frame USA Rep
1 day ago

Hi Jason, I'm sorry to hear you weren't happy with your purchase! The frame that you purchased is considered one of our more economical options as it is a poster frame. We do have variety of other wood or metal frames available in similar style and price point. As for the frame not coming with the correct backing, that was definitely on us and i apologize that you did not receive what you ordered. If you are interested in getting a replacement for the backing, please send me an email at Brooke@craigframes.com and i will escalate it to our customer service team. If there is anything else that i can do for you, please also let me know. -Brooke Sanders, Brand Manager

Pennsylvania
1 review
0 helpful votes
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Happy customer
January 17, 2025

I was looking for a frame online. I found this frame, and it was just what I was looking for.
It was a standard size with no mat. My color choice was perfect

Date of experience: January 21, 2025