Frederick's of Hollywood

If I could give less than one star I would. Every item I ordered was garbage. Panties were barely sown with strings and pulls throughout. Lingerie was miss sized and "Final Sale". Repeated attempts to correct problem were blown off. $80 down the drain. Do your self a favor and shop elsewhere.

I placed a large order from Frederick's. Not only did it take over 2 weeks for it to arrive, they sent another customer's order to me. I have sent MULTIPLE emails through their website... no response. All I want are the items I paid for; I spent well over $100. I am incredibly disappointed in the lack of a response. I feel ripped off! Also, there is not a phone number listed anywhere on their site either. SHADY!

I've been a loyal customer for 15 years. Recently I had an issue and tried to contact customer service. It's been over a month and I've still not heard a word from them. I've opened multiple tickets with them now to try and resolve this issue, but not a single one has been responded to. It's infuriating when I still daily get texts and email advertisements. In my opinion they should cut back a bit on advertising and increase customer support. They lost a customer here.

I bought a Hollywood knock out superboost bra it was cut super small so I was going to exchange for a larger size. When reading how to do the returns they actually charge you to send it back. Maybe it's Just me but I find that insulting. Needless to say I will send you your merchandise back and will never use your company again. Lesson learned.

The quality is garbage. The sizing is off. Big thing for me is they only sent me 1 of 2 items that I ordered. When I opened a claim with customer service I was ultimately told they could not help me. The customer service rep told me to contact my bank to file a claim for goods not delivered. I called my bank. They denied the claim. I reached back out to customer service and she told me there's nothing more she can do for me. That will be the last time I shop with Fredericks. I didn't get my money back nor did I receive the item I paid for. Poor business practices.

They said they delivered the package and had it signed, but I was at work the whole time. They said the carrier delivered it. BS. Never had a package missing since I've lived here. Said someone signed for it. How could that be. Rip off company. The next day my package from Venus arrived no issue.

Not sure why they are still in business. They labeled invalid shipping address, items never received while the money was charged. Contacted customer service and they asked to work with the UPS. No solutions or feedbacks from the customer service in 3.5-4 months!

Do not order from this company! I placed an order on 3/4/22. According to my tracking, was supposed to receive it on 3/9/22…STILL WAITING! After back and forth emails, I was informed that it would take up to TWO WEEKS to receive my items. Not falling for a cover up story I ordered for a special trip, and now it's all for nothing. I wish the brick and mortar stores were still open. Poor business practice. Grab the money and run. What a fall from grace.

I paid for my purchase and never got my credit. They have been promising me my package since january 28 2022 and it has never came and i am out of almost 50 dollars when am i getting a refund or my package

I used to love FOH. The Customer Service staff are very pleasant, but trying to do a return and the excuses as to why it's so hard to do a return and trying to get your money back is beyond ridiculous! It has been nearly a month since I returned my items and now being told that the warehouse has not even processed my return is absolutely infuriating! The quality of their merchandise is good, but this Company does whatever they can to keep from having to return your money. As much as I LIKED FOH, I will NEVER purchase anything from them again. They're not worth the hassle. Spend your money somewhere else.

What a waste of my money! The quality of their lingerie is poor. The lace underwear looked cheaply made & fit horribly. The 2 34D lift bras i bought would fit someone w size A boobs. They were not lift they were incredibly padded, about 3" of padding. Being i have had a breast augmentation the bras do not fit & look ridiculous.
The thing that really pxsses me off is I CANNOT RETURN NOR EXCHANGE. Last chance, final chance whatever they call it is ignorant. Who wants to buy something online and b completely stuck w it? They know their products suck and thats y their return policy is nonexistant.

Horrible company. The clothes are terrible quality. I received items that reeked of mildew. I returned everything and they refused to give me a refund they stole $250 from me.

I was a mail-order customer for a very long time, and liked their stores, too. A few years ago, I heard they went out of business, and am wondering if the current Frederick's is an entirely different company, or purchased by someone else?
I really liked their products in the past- reasonably priced, good quality. But I wish they would go back to selling regular clothes- pants, tops, dresses. I'm not really interested in lingerie and swimsuits.

Ordered from them, and had no issues. Went by previous friends/families experiences from years ago. But I suppose that changes.

The description of the lingerie I ordered was to include the matching g string. Yet, when I received my order, that was not included. The stockings I received were also very poorly made. I've emailed support numerous times and yet, no response. Can't get through to a rep on the phone either. And based on previous reviews, I'm not returning it to get screwed out of all of my money. Is it bad to just want the items you PAID for? So I'm stuck with a corset and no matching underwear that were to be included unless I go and of course, purchase them separately. Stay away from this company and their scams and HORRIBLE customer service. Save your money and time and go elsewhere.