Getaroom

I booked 5 rooms, but was charged for 9 rooms. After being told it was just a 24 hr. Hold, I was hung up on 3 times with customer service. The hotel was pleasant, clean and staff was polite and courteous but the reservation process was unclear, unorganized and very unaccommodating!

I booked a hotel to coincide with a jazz festival and my 32nd wedding anniversary. Unfortunate my nephew passed form cancer. The funeral is being held during the time I booked the vacation. The small print on the reservation said NO REFUND. I had no luck with Affirm who paid the amt in full. Finally, when i reached out to geta room, I was treated with compassion and respect and within 24 hours Affirm received a refund and I am no longer on the hook for this. They did what affirm did not do in a week in 24hrs, Affirm even asked me to send in a copy of the obituary! When I called the next day, they said they did not ask for it. GETAROOM solved my problem. Thank you Rachel Gray

Competitive pricing and straightforward booking process. Simple user interface that was easy to navigate and quick to load. If it had a reward system, I would definitely use again as well as recommend.

I need to amend my review.
After many requests they finally (and pretty quickly) reimburse the extra 36 euro.
Very fast and effective customer service.

Total to pay not at all clear!
I would say comparable to scam.
They attract with a price (in my case 62 euros) and then they add the taxes during the payment phase, in my case 36 euros (I didn't see the full total until I received confirmation from the credit card).
So I paid 98 instead of 62 as declared when booking.
I immediately wrote to customer service to cancel the reservation, but the response was non-refundable.
If the additional taxes were declared somewhere, it was written in tiny, hidden letters. Be wary!

I have used getaroom.com on most of our recent trip to central Europe and have made at least 8 bookings for different cities and was very pleased with the outcome. We did not have any issues at all when we arrived to these hotels. My advised to anyone who will be using this site is make sure that you take a copy of your bookings as the hotel asked for verification. I found that if you ring them (getaroom) and talk to their customer representatives, they can quote you better and cheaper pricing. I generally had a pleasant experienced dealing with them and will likely use it again.

A few months ago, my friend and I planned a weekend getaway to San Fran and sought last minute deals on hotel rooms. We found a deal for under $100 on Kayak, which in turn redirected us to the getaroom site. After seeing the $25 rebate graphic and other info on unpublished rates, we figured we could get a better deal over the phone -- and that we did.

The call center agent was friendly and answered all our questions. I have no complaints and overall I enjoyed booking through them. It's too bad that others who have reviewed the company before me have experienced otherwise.