Gettransfer

I strongly advise everyone to avoid GetTransfer at all costs. I booked a €550 transfer for March 2nd, 2025, and the driver never showed up. There was no cancellation, no call, no email — absolutely no communication. I was stranded with my luggage, and GetTransfer offered zero support at the time of the incident. Since then, I've contacted them repeatedly to request a refund. All I've received are automated responses and fake apologies. They even had the nerve to reply to my Trustpilot review saying they had processed a full refund — but that was a lie. To this day, no money has been refunded, no proof of transaction has been provided, and their customer service keeps stalling. 💸 They take your money and vanish.
📞 Their customer support is non-existent.
🛑 They lie publicly about refunds to save face. This is not just bad service — it's a complete scam.
DO NOT trust this company with your bookings or your money.

Do not use this company, they are scammers, they have been paying me €770 for the transfers I have made for a year and their response is always the same.

Dear Partner,

We would like to inform you that there will be a slight delay caused by a payment transaction issue. Rest assured, the payment will be completed shortly.

Best regards,

GetTransfer.com Carrier's support team

Scammmmmm!

For us, it was important to have a guaranteed pickup at the airport, and Gettransfer delivered. Excellent service.

‼ Warning to all drivers and transport companies! ‼

I have worked with GetTransfer for a while. At first, they paid for completed trips, but recently, they completely stopped paying me! The last payments I was supposed to receive have not been made, and I am not the only one – I know other drivers who are facing the same issue.

The system is simple: they take the money from the client, but we, the drivers, end up doing the trips at our own expense and time, without getting paid!

What happened?

My payments have been overdue for more than a month despite their 3-day payment policy.

I have sent several emails, including a final legal warning. No response!

I have called their support team multiple times, but every time I mention the unpaid amount, they hang up on me!

They ignore all attempts to communicate and refuse to give any update about pending payments.

Conclusion:

🚨 GetTransfer starts off by paying, but then they stop completely! They continue collecting money from customers, while drivers provide the service at their own cost, without receiving their payment.

If you are a driver or transport company, be extremely cautious working with GetTransfer – you might end up working for free!

If other drivers have experienced the same issue, please leave reviews and share your story so we can warn others!

OVER EXPENSIVE CAB AGGREATOR THEY CHARGE APPROX 40 PERCENT HIGHER THAN NORMAL FARE FOR ANY PLACEI had a terrible experience with GetTransfers. First of all, their charges are ridiculously high compared to other services. What's even worse is that despite paying in advance, the vendors on arrival still ask for payment! It seems like GetTransfers is not paying them properly, and they leave you in an awkward situation, forced to pay again or risk missing your transfer. This is completely unprofessional and unacceptable. I would strongly advise avoiding this service. It's a headache you don't need!

September 2024
Booking number: *******
- I booked a trip from Adana to Cappadocia
- The price was falsely advertised intentionally to lead me to book with the website.
- A FRAUDULENT behavior by the Company/ operator who managed the posting.
- The post intentionally omitted the cost of fuel for 6000TRY (175$) for the trip and after booking I was informed of it, therefore I had to cancel based on their support direction.
- The amount has been refunded to my balance which is obviously useless since gettransfer do not operate in my country of residence nor in countries that I frequently visit.
- I have contacted support numerous times, but all my requests have been unprofessionally ignored.
- The ripped me off of an amount of 265.56$.
- I strongly advise not to use their services, it is probably a scam that they commonly use.

I have been a driver for GetTransfer.com since 2019. However, since last August, I have not received payment for the transfers I have completed. I have sent multiple emails and made numerous calls to GetTransfer.com, but each time, they have stalled me with empty promises of payment.

At this point, I can't even afford to maintain my vehicle. Unfortunately, I recently learned that GetTransfer.com has not only failed to pay drivers in Turkey but also in several European countries, including Belgium. As a result, some drivers have started demanding payment directly from customers—and in some cases, even forcing them to pay.

This company is completely unreliable and unprofessional. Don't be fooled! Avoid using their services at all costs, or you risk ruining your vacation, your trip, and even your peace of mind.

Tried to charge me $50 additional because the driver OFFERED to drop me off three doors down from the drop off location. Absolutely never using this service again. If you use this service get out of the car at your designated drop off location. In my situation, my airbnb did not show up on GetTransfers map, so I selected the nearest public hotel. When we arrived, the driver offered to take us 3 doors down to our airbnb. I didn't realize they would later try to ask me for $50 for the 90 meter difference. Good luck and beware when booking with this company.

GetTransfer is a very convenient service! I used it several times in different cities, everything was always perfectly organized. The drivers are polite, the cars are clean and comfortable. Especially convenient that you can choose the type of transportation in advance and add additional services, such as a child seat. I recommend!

GetTransfer is a great choice for traveling around town or out of town. I liked that you can immediately see the price and choose a convenient time and place to pick up the car. The drivers are courteous and the cars are comfortable. I didn't notice any disadvantages!

Remeber, gettransfer.dont have drivers they are just a platform, the drivers dont have any contract whit this company, some drivers dont are a certifying drivers they dont have VTC formation. Most used vehicles have no accident insurance across Europe.
You consumers lose their travel money if the driver doesn't show up, you're even aware of the service you're buying, keep all of this in mind and more. Drivers not qualified to practice the profession is what this platform offers you, not to mention that the poor poor drivers who provide services to this platform are left without 30% of the money you pay for the trip offered. And you are taken away a 15% of the value of it. Don't be fooled by this platform. Here's my tip...

On July 10,2024, I ordered a taxi through them in Bulgaria from Sofia airport to Lozenets, paid 174 euros. My flight was slightly delayed, which I immediately warned them about and received confirmation from the taxi driver that he would wait for us, no problem. Upon arrival, the taxi driver refused to take us because, according to him, the company did not transfer the money to him, and he agreed to take us only in cash. Since I was with my family and it was already late, we went. The trip cost an additional 200 euros. The company refused to return the 174 euros paid, allegedly it had already transferred it to the taxi driver. But I saw in the taxi driver's phone that he canceled the trip in correspondence with the company and it is unlikely that they transferred the money to him.
In general, this is a company of scammers, and perhaps taxi drivers also work in conjunction with them. I don't recommend anyone to use their services unless you want to lose money.

We ordered a Gettransfer from the airport to the hotel. Everything went perfectly: the driver met us with a sign, helped us with our luggage and took us to our destination quickly and safely. The price was quite reasonable. The only thing that could be improved is the availability of Wi-Fi in the car, but it is not critical. Recommended!

GetTransfer is a great way to get to your destination quickly and conveniently. The prices are affordable and the drivers are professional. Recently used the service at the airport, the driver met me with a sign, helped me with my luggage. Very satisfied!

Do not travel with this company. I am a driver who has been working for the company for about 1 year. I still have not been paid for the trips I completed in August 2023 and May 2024. Despite hundreds of e-mails and phone calls, they have not paid me in any way. They take 25.5% commission from us, the drivers, and you, the passengers, pay close to 20% commission under the name of service fee. In other words, although they take a horrible commission of 45% from a trip, they still do not pay even 3 cents that we drivers earn with the sweat of our brow. They closed my account and blocked my e-mail and phone calls because I wanted my money.

We ordered a Gettransfer from Barcelona airport to the hotel. Everything went perfectly - the driver was waiting for us with a sign, helped us with our luggage and took us to the place quickly and safely. The car was clean and comfortable.

Used GetTransfer for a trip to the airport. Everything was clear and organized, the driver was on time, the car was clean and comfortable. In general, I recommend the service for comfortable and safe travel.

Collection arranged months in advance to collect at major Spanish Airport. Paid upfront. On arrival noticed they changed drivers name. No pickup and the driver details had changed. Many in the group tried to contact to no avail so left with finding alternative transport. Called their support number who stated they would look into and get back. Did not sound like a professional service, so not surprised they did not attempt to contact me back. Left emails and did get a apology that was probably a default template response. They stated they had organised a refund, which did not transpire. After initial call and email the trail goes cold and they do not respond. I paid in good faith and they changed the driver. I feel annoyed and conned and regret not undertaking more research prior to booking with these. Please do not make same mistake.

I still haven't been paid for December 2022, and it's already February 2024! Every time I ask about it through email, they "politely " delay and say they'll fix it. They might reply politely to this review too, but honestly, they're just like thieves pretending to be a proper company with their polite responses.