This is my second order from Grove and I'm pretty impressed with the products. They're not extremely high and you're helping the environment so that's good. The only problem I have so far, is that I ordered these trash cans on clearance for $25. But they're not trash cans or recycling cans they're more like bins. I'm not going to return them but I won't be ordering anything else for a while.
Their products don't work well. They are diluted and it is impossible to cancel your orders once they start sending them. I am extremely frustrated and dissatisfied with everything about this company. Don't find out the hard way like I did
Taking free items from Grove is like taking free candy from a stranger.
I got some free samples from them in earlier orders but somehow those "free" samples became subscriptions! I never subscribed to any of those free samples. But out of the blue I get a text telling me that my next "auto shipment" will occur in a few days… I never authorized that. This is very bad business practice. Cancelling and never looking back.
I tried to cancel my subscription and no matter how you navigate their website or app, it keeps sending you in circles. It's very vague and I just want it permanently cancelled. It's the worst company I have ever dealt with.
I had turned off my subscriptions, all of them. I placed an order, and they sneakily turned back on subscriptions for me. Then they sent me everything that I had just ordered 2 weeks prior and charged my card again. Very shady business.
I don't believe I have had issues. I have a subscription, but it is never sent unless it is for a certain amount of money. They always send a reminder e-mail, so I can log in and update my cart if I need to. This means that I will only receive a shipment when I need the items. It's been a few months since my last shipment, but today I received a reminder and logged in to update my cart. Next month, I will receive the items I need. It is very convenient. I also love that they have Mrs Meyers products. I can get the special edition soaps like peppermint and daisy!
The products were very good; but, my reason for 5 stars is solely based on the immediate response I received to an issue I had with automatic shipment. When I signed up for service I didn't realize I opted for auto shipments. When I was surprised by a notice of an upcoming shipment and an automatic charge for products, I reached out to customer service at 9:39 PM on April 20th. Not only did I receive a reply to my issues, my issues were resolved the next day with an apology and a full refund.
Since Grove went public and now there is no way to reach customer service after business hours EST. The text number doesn't work either. My box arrived damaged and soaked with an unsecured bleach based product which damaged not only the merchandise, but my clothing as well. After years of monthly orders, I am cancelling.
I'm using bamboo TP now, thanks to Grove.
I've been thrilled with my Grove.co membership from 2020 to present (2023 July).
I love supporting their mission of plastic-free and natural.
All their products are cruelty-free, non-toxic, no animal testing, etc.
They have their own product lines of cleaning and personal care items, as well as my favorite brands, like Dr. Bronner's, Murphy's, Seventh Generation, Method, etc.
It's easy to choose which items are on monthly subscription and which items are just one-time purchase.
I haven't had any bad experiences, I wonder if all the bad reviews are from people who just wanted to get the free gifts for signing up and didn't pay attention or read that it's a subscription service, which was very transparent.
I voluntarily signed up for the annual VIP membership, which unlocks free shipping for much cheaper than Prime.
If I can add a feature request: I miss being able to have some products shipped bi-monthly or quarterly. This former feature was advantageous for Grove as well, when I was buying on recurring subscription, I often accidentally over-purchased and would stash away extras until needed, but now I only keep a small number of essentials on subscription and just wait until I run out of other items to order more.
Lack of resolution and customer responsiveness. Was actually told by the supervisor that I am not a valuable customer cause I complained about my first order and they are not interested these customers long term. Literally! All I asked was for a replacement for an item that came broken! Then I went to my account and they had wiped me clean- no account existed- that includes erasing my order history, and my VIP membership- which costs $20 all gone! What extortion and arrogance! Seems like if disagree and ask for something against their policy - like please replace the broken item- you get the "cancel culture" treatment. Move on,
There better more ethical companies out there.
Answer: Grove Collaborative is a legit company. We are a certified B Corporation and can be located in their online directory.
Answer: Grove can be reached by phone Monday-Friday from 6:00AM-5:00PM PST at 1-844-GROVE75 (1-844-476-8375). We also accept texts and emails 24/7, at 650-667-7418 and community@grove.co.
Answer: Thrive Market seems to be similar to Grove but with less shady practices.
Answer: You can cancel very easily on the website. No need to call them.
Grove has a rating of 1.8 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grove most frequently mention customer service, credit card and next order. Grove ranks 56th among Cleaning Products sites.
Thank you for taking the time to share your experience with Grove, Kathy. This is not the type of experience we'd like our community members to have and we sincerely apologize. If you don't mind sending us an email at reviewsupport@grove.co, we'd be more happy to review your recent interactions with our team and do what we can to turn this experience around for you. Thank you.