H&R Block

I filed my taxes at Cloverdale mall in Toronto,Ontario. After I received my assessment, I went back to ask questions because the amount was much lower. The manager,EUN, who is not even an accountant, was upset because I did not book an appt. She was rude and screamed at me in front of all the other customers. She claimed that I was accusing her while I only needed an explanation about the ammount I was recevied, it was a $#*! show.I am Very upset with the HR block services, never go back again, terrible experience, she also pounded on the desk. Saying this was not her fault. Everyone was shocked with her attitude.Carmen Moretti

I engaged Agent Melissa Parks to handle my tax preparation on April 9th at ******* York Rd, Cockeysville, MD. She promptly scanned all of my documents into the system and informed me that while she could not complete my taxes that same day, she would contact me on either April 11th or 12th to review and finalize the filing. Unfortunately, I never received any follow-up communication from her. On Monday, April 14th—just one day before the filing deadline—I contacted the office and was informed that Ms. Parks was not present and her availability was unknown. A representative assured me that a message would be relayed to her to call me back urgently. I also contacted the customer service line, where another representative scheduled a call with Ms. Parks for Tuesday, April 15th (the tax deadline). Regrettably, Ms. Parks failed to return my call on Monday and did not honor the scheduled call on Tuesday. Melissa Parks demonstrated a concerning level of unprofessionalism and unreliability. She neglected to provide even a brief communication to inform me that she would not be completing my return. Her failure to fulfill her responsibilities placed me under significant and unnecessary stress, scrambling to meet the filing deadline at the last minute. I cannot recommend her services based on this experience.

HR software faulty---I used last year and this year and when they transferred data their software made error to IRS---I have both printed from their MYBLOCK and 2023/2024 data 100% correct. So after paying for a online adviser they are stating its the IRS has the wrong data--so I showed they transferred the data and they verified my data was correct---but they charged me anyway and still said I had to fix wiht IRS---what a horrible company

Over the past few weeks I received two separate brochures in the mail from H&R Block touting 5 different tax prep software products: Basic, Deluxe, Deluxe+State, Premium, and Premium & Business. I need the Deluxe version (as I used it last year) because it has the features I need, and the program is federal only, no state return where I live. The brochures advertise the Deluxe version at a sale price of $36.95 and direct you to the website hrblock.com/taxprepsoftware. However, on the website, only 4 software products are shown; the Deluxe version (without state tax program) is nowhere to be found. Calling H&R Block's software support at *******288 leads to multiple rounds of frustrating communication with an idiot robovoice, who finally agrees to connect you to a human being where, after 5 minutes on hold, your call is disconnected. I will never again try to use H&R Block.

Max daily atm withdrawl 500.00.
No where does it tell you that.
Complete waste so they can slam ypur return with $2.99 service charge.
Manager for card service never bpthered call back.
What a joke company now.

There is no way you can teach a person on the phone. There are no receptionists so it's like you submit your documents into an abyss and hope that someone gets back to you. The manager Osman Mohammed is unprofessional. He only knows how to raise his voice and hung up on customers face. He needs to be fired. I developed anxiety trying to get my taxes done this year and now they have all my documents and I can't even get them back. This is unreal. Don't go here

That is a truly impressive solution for managing taxes! I am myself quite a cautious person, trying to comply with all the rules the government imposes, so paying taxes is quite mandatory.
With their mobile application, it's very easy to manage taxes, pay them and be an obedient citizen :)
It doesn't take a lot of time to sign up, to understand how to interact with the mobile application because the interface is intuitively clear and navigation is very straightofrward. Thanks developers for this service!

I filed my taxes with them last year and the experience was much better than with a certain competitor, but this year I couldn't file at all thanks to their two-step verification and lack of customer service. I changed phones (and numbers) since last year and now they won't let me into my account. The "customer service" number sent me an email which led me into the same horrible loop. Despite me having access to the email, entering the verification number, and entering the password, I could not file because I didn't have access to the phone number. This is sooooooooo ridiculous. They've permanently lost a customer because of this idiocy!

First off, don't even think about getting their service. I have first-hand experience where tax preparer told me to file an incorrect amendment resulting in couple of thousand more in taxes to state. They didn't even accept the fact that she was mistaken and didn't refund the money.

Overall, I can fully vouch that this is a fraudulent business practice with zero damns about customer while charging hundreds of dollars in legal fees. Not recommended at all.

Chat function does not work. Customer service number dropped me 4 times while on hold. After 2 hours I finally reached customer service and was transferred to software support because the CS rep could not answer my question. After transfer, the recording estimated another 50 minute wait time.

Customer service always wanted to argue with you about your money, and often refuses to help you altogether. They get their jollies off of being bullies, and treating you like you are dumb.

I have had several unauthorized charges, and they WON'T do anything about them. I am being told, "I cannot contest the charges."

It's my money! Don't tell me I can't contest the charges! Your fraud department says I can! Often get off the phone crying because representatives are so incredibly rude. As soon as I can afford it I am taking my business elsewhere. 10+ years of business with them. I'm done being treated like this.

Major glitches in the software and the inability to file my state. Incorrect information was also imported from the previous years. Their customer support is non existent and unconscionably bad. It has been over 8 hours over the past few day and counting and still no help. I am put on hold for over an hour and then the call drops. When I reach someone they give me a case number and promise that an escalation team will call. They don't. I 've been waiting 4 days. When I do get through to an escalation team myself after hours of waiting they put me on hold and then drop the call. I cannot file my taxes I am going to have to get turbo tax and start from scratch. Never again. Their customer support is non existent and unconscionably bad and is dangerous because the bugs in their software can cause problems for you with the IRS

The costs have doubled since doing the same taxes last year- and this was surprise revealed AFTER investing 3 hours painstakingly entering all my info; was hit at the end with increased costs and additional fees for being "complicated"- but it was the same as last years (and not that complicated). Student and social media self-employed here.
So, unethical surprise "gotcha" billing, but additionally, my "pro" Christine Ruiz never addressed my concerns or answered my questions before hurriedly finalizing my return, leaving me to just hope I correctly did all the parts I felt like I was fudging- then had ignored all subsequent messages. It's been 7 days with no reply. Utterly professionally unacceptable and disappointing considering what I've paid.

They make it sound like you'll file for free by using their website, but the deeper you get into the process the more they start adding fees for the most basic services other companies provide for free. They don't give detailed descriptions about what they're asking for and use strange wording as an attempt to get you to upgrade to one of their tiered human services. Basically offering bad service hoping you'll give up and pay even more. Terrible.

My dad got an IRS notice that he owes $26,000 on a return H&R Block filed. I've left 3 messages and haven't received a response! No one answers the phone! Impossible to reach! I'm beyond angry! I'd have my taxes done somewhere else!

There were strange duplications and I racked my brain trying to correct my mortgage interest entry after it was entered in as access mortgage interest and then was being counted twice. Also every time I turned around they were adding costs. Even to transfer my refund into my bank account. The fees started at $35.00 and ended up $177.00 and I did all the work. Never again. After 27 years of using H&R block I will go with any other program next year but this one.