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Colorado
1 review
0 helpful votes
Follow Jon T.
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Hulu sucks
March 23, 2025

Routinely have to restart my TV because it fails to load when I change channels in high use times (like the NCAAtournament). I have zero problems with every other app and streaming service. Finding a new TV service ASAP!

Date of experience: March 23, 2025
Maine
2 reviews
2 helpful votes
Follow Dave C.
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Most incompetent stream of the most important event of the year, HULU screwed me bad on this one, will cancel subscription. Unable to sign in, then after getting in, STOPPING THE STREAM BEFORE BEST ACTRESS AND BEST PICTURE AWARDS ARE SHOWN! What a bunch of complete f* ups

Date of experience: March 2, 2025
Texas
1 review
1 helpful vote
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Don't they realize it messes up the continuity and mood of what you're watching, CMON! I'm paying for this and you have more ads than most Free services.

Date of experience: March 27, 2025
Nebraska
1 review
0 helpful votes
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Freezes up on you here and there. When using gift cards, you still have to pay the full amount via a credit card instead of letting you pay the difference. I used gift cards to pay for Hulu when I first got it. Worked great no problem. Never charged the card. But if you pay say with a $50.00 Hulu gift card, you still like I said have to pay the full amount on your credit card, especially with the prices jacking up. Like come on Hulu, we're not made of money nor does money grow on trees. I switched to YouTube tv and it's much cheaper.

Date of experience: October 22, 2024
Oregon
3 reviews
2 helpful votes
Follow Joe S.
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I've tried most of the movie sites and Hulu is by far the absolute worst.

The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse.

Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay.

Subtitles are out of sync with video on most movies.

You have to pay to watch the movies, and then pay again if you want to watch them without ads.

Even the free bootleg movie sites work better than Hulu.

I tried their free trial so at least this poor experience did not cost me anything.

Date of experience: October 5, 2024
New York
5 reviews
5 helpful votes
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I have several streaming platforms and HULU is the only one that consistently freezes and their system will lock you out if you have power outages. It seems like I'm always on the phone convincing them I haven't moved

Date of experience: October 12, 2024
Ohio
22 reviews
40 helpful votes
Follow JERRY A.
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I do not mind paying for something that has value to me and does not persistently have issues. Hulu has great tv but is plagued by operating issues. It will stop in the middle of a show, it does not track where you left off, it will reset (often), etc. If you want more money you have to offer more value with less aggravation. This will be your third increase in less than 3 years. Fix your issues or say goodbye.

Date of experience: September 14, 2024
Washington
27 reviews
8 helpful votes
Follow N L.
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On borrowed time
September 13, 2024

Hulu you just started your countdown and are on borrowed time. I just got the email they are jacking the prices up. I gave netflix two chances and then ditched them. Don't think for one second I won't do the same to you. There is plenty of free t.v. The clock is now ticking.

Date of experience: September 13, 2024
Switzerland
2 reviews
0 helpful votes
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Hulu offers a decent streaming experience with a good selection of TV shows and movies. But, the frequent ads in the lower tier subscription can be quite disruptive. Additionally, some users might find the content library lacking compared to other streaming services. Occasional buffering issues also detract from the viewing experience. There are better choices out there for those seeking ad-free viewing and a more extensive content selection.

Date of experience: June 24, 2024
Armenia
10 reviews
0 helpful votes
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Hulu
March 29, 2024

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Date of experience: March 28, 2024
Ohio
7 reviews
0 helpful votes
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Nice
March 23, 2024

Hulu offers a diverse selection of TV shows, movies, and original content at an affordable price. I appreciate the ability to customize my viewing experience with add-ons like live TV and premium channels. The streaming quality is generally good, although I've experienced occasional buffering issues during peak hours. Overall, Hulu is a solid option for streaming entertainment.

Date of experience: March 21, 2024
Washington
2 reviews
1 helpful vote
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Illegally charged us
March 10, 2024

We never signed up for Hulu. But they charged our credit card. First month 2$. Second month, 9.95. I called Customer Service, and they had NO RECORD of our account. Told me it is up to us to contact VISA and dispute the charges.

Date of experience: March 10, 2024
Texas
1 review
1 helpful vote
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You can not pay for any of the bundles with a gift card.
Not the Hulu/Disney or the Hulu/Disney/ESPN bundles!
They don't state this anywhere in their ads or on the gift card itself.

If you owe Hulu money and someone tries to help you out, you can't use the gift card to clear or reduce the amount owed.

Seams like they are doing anything they can to get your credit card and personal information.

Watch yourself.

Date of experience: November 24, 2023
Georgia
1 review
0 helpful votes
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Channel will not change to new channel, keeps going back to original channel. Called and was disconnected 5 times and no call back. Finally talked to someone and hardly spoke english and had no idea what he was doing. Still having the issue and I really dont want to spend my whole day off trying to fix the problem. If it continues I will cancel.

Date of experience: March 11, 2024
Washington
3 reviews
19 helpful votes
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Frustrating Mess
December 10, 2023

Picture freezes 4-6 times per hour, live TV is a joke, trying to add or delete channels to favorites is so complicated even Hulu can't tell you how to do it. Sometimes programs play with no video, no audio or both. Incredibly poor interface for a company that all it does is interface with users' TV.
A total joke.

Date of experience: December 10, 2023
Indiana
1 review
0 helpful votes
Follow Ken M.
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We enjoy binge watching our favorite programs on Hulu, but as of just a couple weeks ago, Hulu stopped automatically playing the next episode. Now you have to manually tell it to play the next episode. They also removed the toggle in settings that tells it to play the next episode.
Hulu was slipping in our opinion, with available programming, but Hulu officially sux now. It's no fun to have to manually play each episode. And if you don't play it quickly, it boots you out.
We're probably going to delete Hulu. I've seen where people have canceled Hulu, but Hulu continues to bill you. Well, we use a bank card, and can block recurring charges, or just shut the card off. Problem solved, Hulu gone! Lol!

Date of experience: February 22, 2024
Nebraska
1 review
0 helpful votes
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App is GARBAGE
December 20, 2023

The "choose your own" ads come in at top volume, 10x louder than the programming, and they ALWAYS freeze the app, especially the Jameson ads. In Googling the issue, I found a Reddit thread from over 100 days ago full of people with the SAME issue with a Jameson ad. Hulu was supposedly aware of it and fixing it but it obviously hasn't happened. There's a Carnival cruise ad and Apple Pay ad that do the same. The app also constantly boots me out, 4-6 times per hour, it's impossible to get through one episode of a tv show. I can't find a good way to give them direct feedback but I'm sure they don't care. And it's not, as they suggest, my internet speed or connection. I've tried clearing the cache and data and it helped briefly.

Date of experience: December 20, 2023
North Carolina
1 review
4 helpful votes
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Cancel it!
September 15, 2022

Worst app/streaming site on the market. Awful in every way. Desperately waiting for another platform to pick up live games so I can drop this headache and never have to deal with this trash site again.

Date of experience: September 15, 2022
Texas
1 review
5 helpful votes
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Technically flawed
February 1, 2023

Hulu is by far the worse streaming service... their technicians have no clue how to fix anything... I pay for a service that never just streams a show or movie... it's constantly buffering and stopping and even throwing me out the app... it's ridiculous...

Date of experience: February 1, 2023
California
3 reviews
2 helpful votes
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I used to love hulu
January 31, 2022

Then I cut the comcast cord and went with hulu live. There are so many things I wish I'd known before making this change. Hulu live is NOT AD FREE. Well, I guess it is for hulu exclusive shows only, but that's a minority of shows. And I have to say that not only are shows not ad-free, if you EVER want to rewind to see something a second time, there is a VERY good chance that you will be forced to see ads that you have already seen. Yup, I'm so pissed. I have a page full of complaints. And today I'm now about 30 minutes past "live" because what was supposed to be a quick rewind turned into ad after ad.
The other issue is that pause does not stay paused. I hit pause, and seconds afterward, the show is playing again. I've read that this has been an issue for many months. Well, I'm out. Gonna look into getting a dvr to go with my antenna. Who needs this aggravation?

Date of experience: January 31, 2022

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 200th among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32