iBoatsReviews 124

Placed an order a week ago. Never received a confirmation email or a tracking number. Sent several emails to their *******@iboats.com email address and never received any responses. They have no telephone number and nobody has responded to me. It's been a week since i placed my order, i've emailed them everyday and I have not heard back from them nor have i received my order. The only thing have is a copy of my order number, which was the only thing I received when i initially placed the order.
I'm about to cancel my credit card payment.

I tried to contact this company for a return I called and email them they will not get back to you.

You have been warned stay away what a joke of a company!Absoloutley the worst experience ever!No way to talk to anyone stay one

Been trying to return some hinges. No response from customer support. Received a computer generated reply and that was the end of any communication.

I ordered a Taylor Made boat cover for my 2004 Boston Whaler Sport 150 on August 16. Despite stating that it would be "made" in 14 days, the cover was not delivered until October 5. IBoats' front-end ordering system seems better for customization than that of Taylor Made's Amazon store. However, iBoats never communicated with me until the day before delivery to say that the order had shipped, despite numerous inquiries by me. If I were you, I would contact Taylor Made directly to see what they can do for you.

Bought 2 propellers,that I decided I did not want.Still trying to get return label from costumer "service"

IBoats must have one-person handling the customer service department. I have been trying for almost two weeks to return a prop. The number listed does not allow for you to speak with a rep. Or leave a message. I've filled out numerous online request to be contacted by the company only to have zero communication from them. Needless to say, I will not be a returning customer!

I should have come here first. I ordered dock stairs because they showed ships in 3 days. At 3 days I called to find out customer service goes to voicemail immediately. I emailed - someone will get back to you in 1-3 days. Called many more times with same results. Then I get an email my order is "processing" - wait 3 days. They obviously don't have the product in stock and I can't talk to anyone. I'll give it till the end of day and report it as credit card fraud.

Ordered Lumitec Lights (great products) from iboats in 2021. Turns out, the lights were 6 years old at the time of purchase. Lumitec honored the 3 year warranty after they failed this week (4/2023). Brought the age of the product to the attention of iboats and they had no acceptable reply. I'll spend my money elsewhere with a more reputable company.

I ordered a antenna for my plotter.And didn't get a response from them for 10 days.And when they did they lied and said it was on the way. Checked the tracking number and it wasn't even sent...Max continued to lie to me via email Slow Service and liar's

I have had an order since 12-12-22-- There is NO sense of urgency! I made a call and basically got no answer and it has been a week. I know its the holidays but over now. Follow up

We purchased a strainer that one of mechanics suggested for our boat that over $250 in August. Due to other parts being delayed from the boatyard our boat couldn't be hauled out until mid-October. Boat yard determined strainer was too large and did not even use. Sent email for return…unanswered. Had to send pictures in to iBoats and they are refusing return. In an age where shipping delays are everywhere you would think there would be grace. Won't be buying from them ever again.

Returned brand new prop never opened and it's been two weeks after they received it and still no refund plus they will not return my emails? This place is a joke guess they next step is getting in touch with the BBB.

This company will tell you they will get you parts,,,,, meanwhile 3 weeks later and 4-5 different answers from 4-5 different people,,,, NOW my parts are lost in shipment,,, YA RIGHT. Ordered 3 things and next to the last conversation they had 2 of them, now they never had any of them cause i had to cancel the order and wait 3-5 buisness days for the money back! Online con aritist is my personal opinion. DO NOT ORDER FROM THESE PEOPLE, YOU WOULD BE BETTER OFF GETING THEM FROM CHINA!

Wow, I thought this company was decent but I was wrong. They sent me an incorrect item (bimini top) and I followed their instructions for the return. The problem is they only do returns and customer issues by email which they take 3-5 days to even contact you. So, my custom size/color top took 3 weeks to make and ship. They sent one that was incorrect. They are going to take 5 days just to respond. The CORRECT item will then take another 3 weeks to fabricate and ship. This is crazy that we'll be another MONTH down the road before I can get this resolved. No one to handle customer needs other than sales shows where this company's priorities are. Poor customer service = Crappy Company. BEWARE!

Ordered 10 plastic inserts for square aluminum pontoon top. The parts cos was good at $35. I missed the calculated shipping cost to Canada at about $350 for a single packages shipped from New Jersey to Ontario, Canada. Also was hit with a brokerage fee if more than $50 at the boarder. That is a total of about $435 for ten small plastic parts weighing about a pound.

Bought the same thing at a marina for $32 total.

Tried to explain the shipping cost and they first offered a $25 gift certificate, then a manager forwarded an email saying they investigated the shipping fee of $350 and refunded me,$47.

Totally dissatisfied with iBoats can't recommend them for international purchases.

Three week wait for a quart of paint. Customer service response will tell you it will take at least three days before they will respond. When item was received it was damaged. I had to jump through all their hoops before they said that they would credit my visa card back for the purchase amount. That was on May 2nd 2022. Today is May 26... no charge back. The company will not respond to my emails concerning the matter. They are the worst.

I ordered something from their site. Got confirmation email but never a shipping email. They will not take a phone call for shipping issues, only emails to customer service. I have now written my second email and still no response. No way to cancel the order either. They take your money with no problem but then hold you hostage in hopes that some day you'll receive your order. Never buying from them again. I will be reporting to better business bureau as well. Hope this saves someone else the headache of dealing with them