It's been 12 days of arguing with their customer service about my order after every agent completely lies. They said they would credit my rewards from a previous order and didn't, said they would resolve the issue in "1-2 more days" 3 separate times and they have no intention of doing so. Save your money and your time and find a reputable company to get printing from!
I ordered some custom matchbooks, with the design review. It shipped without two weeks and the printing job was exactly what I wanted. The matches break a little more easily than I'd like, so that's the one downside.
End product turned out great but arrived well over a week after the estimated date on the website. We ordered for an event so timing was important. I turned around the review within 24 hours so it's beyond me why the production estimates are well off. We called and they were no help. Hats arrived 4 days after the event and were supposed to be there 4 days before. This felt like plenty of buffer time, but clearly not. In an era when people are used to receiving orders within 24 hours of the expected date, this felt like such a miss.
I was under the impression that I ordered youth hats. When I spoke to the agent on the phone to confirm the design and the type of hat I ordered he said yes when I asked to confirm they were youth hats. Also the quality of the embroidery was poorly done. Also I had to minimize my logo because they couldn't do that many stitches. Found another place that handled my logo just fine and had true youth size hats. Now I have 13 hats I can't do anything with and I'm out almost $400 now because I had to reorder these hats. I'm not happy with my experience at all.
Ordered 12oz coffee cups for an event I am sponsoring. Artwork is good, cups are good quality. Will use this company again if I need to order more and will consider using them for future marketing orders
This process was easy and fast! The Lanyards are exactly what I was hoping they would be. We did the glitter lanyard and they are super glittery and the lacrosse girls love them!
I ordered a table runner and needed it quickly. It came in and was exactly what I wanted. The design came out beautiful. I will definitely get all my custom stuff from here.
I have ordered frosted cups for company events on numerous occasions. 4 imprint was cheaper, however the quality of the frosted cups was also less.
The customer service was excellent, and my totes turned out even better than I expected! Very satisfied!
I had issues with the file type and they were very good about fixing it. I made a mistake and ordered one color printing and they're we're super generous and just charged me the one color price and changed it to multi color. Very nice and easy to work with. Customer focused for once in this world
Overview
imprint.com has a rating of 4 stars from 2,168 reviews, indicating that most customers are generally satisfied with their purchases. imprint.com ranks 419th among Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members