Yesterday, someone broke into my InstantGaming account and purchased €150 worth of codes. InstantGaming's support refused to compensate for the damage, even though it was entirely the site's fault. I can say that because my InstantGaming account was linked to my Google account, which neither sent any access alerts nor showed suspicious activity. PayPal (through which the payment was made), on the other hand, identified the transactions as fraudulent within 10 minutes and refunded me.
To add salt to the wound, the customer service responses were unhelpful and even condescending.
In conclusion, not only InstantGaming ultimately had to return me the €150, but they also lost a customer
Always great deals and pricing at Instant Gaming and friendly customer service whenever there are queries... but... the re-requesting of already approved customers and re-doing KYC is so annoying and needs to be fixed. Otherwise I would easily give 5 stars
Been using Instant-Gaming for years and i can say that i feel very happy with the service, it is fast, secure and have challenging price... A big thanks to the support teams as well, they always respond in short time.
I am really happy with Instant Gaming, but want to be totally honest about the pros and the cons!
I will start with the negatives, which is that VAT is added on top of the listed price, so it isn't quite as much of a saving as it first appears. I assume as the website operates in many counties all with separate taxation rules. Also, there is a fee to pay via PayPal, which is always my preferred method when shopping online for safety reasons. I also think that it needs to be made clearer about DLC downloads, this didn't affect me, but I have seen negative reviews about people less versed in the gaming world getting caught out.
That being said, my personal experience was really positive. I bought two DLC for less than one full price on Steam. The codes were instantly in my account and were super easy to add to Steam. They worked perfectly and I have some cool new stuff in my game. I will 100% use Instant Gaming again and am really happy with my purchases.
I'm using Instant Gaming for while. So far service is perfect without even single hitch. And only one time key didn't work, they asked a couple of screenshots for verification before refunding it. I advice everybody to go for it, and purchase normally overpriced keys at great discounts that are always available at Instant Gaming. Yeah, I'm that happy with the service.
Total scam. I bought a code from them. This one didn't work (code was already used according to the system) They are not willing to fix this, but send me to EA with a long list of requirements. They should dive into this themselves, but they park the effort with the customer. Can't reach EA. Of course this is wrong, lost money, no game
Ordered 15 games so far, all of them came instantly. Sometimes they ask for your ID next to the logo for security reasons but that's solved quickly and it comes with their apology for the time you had to wait. All they need is to see the name matches the name on the credit card so you can use Paint or something similar to hide the other info. Extremely professional, great prices, instant games. Highly recommended.
Although I understand the need for a verification system, having to send ID can turn many customers the other way, not everyone is gonna trust a website with their information. I got my items in the end, but it was a hassle.
No issues at all with the service. Fantastic price, instant access and perfect Gameplay. I only recently found out about this site and am kicking myself I didn't know about it sooner.
Instant Gaming has saved me quite a lot of money throughout the years, it's easy and I've not really ever had an invalid code. The one time I did I received a full refund quite quickly and the support was great!
Every time I've had to contact support they have always helped me out with things I've needed if that be verification or questions!
I had fun, a lot of fun a very good time while having fun on this game
Answer: You'll get the unlocking key for the specific game launcher where that game is being launched from (like the origin, battlenet, EPIC ones etc.)
Instant-Gaming has a rating of 2.9 stars from 443 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Instant-Gaming most frequently mention credit card, total scam and personal information. Instant-Gaming ranks 13th among Video Games sites.
Dear Customer,
Thank you for your review.
We are sorry to hear that your account has been hacked. However, please note that the security of your accounts (Instant-Gaming, PayPal, inbox) is your responsibility. We also want to clarify that due to our terms and conditions which you can read in this link https://www.instant-gaming.com/en/terms-of-use/, we are unable to refund these purchases once the codes have already been activated. We have also taken the initiative to deactivate your account so that this problem does not occur again and also to limit unnecessary risks and damages.
Thank you for your understanding,
Best regards.