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Joancee

Overview

Joancee has a rating of 3.9 stars from 4,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joancee most frequently mention customer service, beautiful ring and great experience. Joancee ranks 3rd among Engagement Rings sites.

service
1,701
value
229
shipping
235
returns
214
quality
2,517
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6,300 reviews
+55
How would you rate Joancee?
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Idaho
1 review
7 helpful votes
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Toral rip off.
Paid foe 3 day service and the price of the rings.
Never recieved the rings!°!
Had to open a dispute so my bank can handle it sine their customer service would never answer me, even after almost a month!

Date of experience: February 2, 2025
Australia
1 review
0 helpful votes
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Minus one issue.
February 4, 2025

It was so difficult to read the captcha to reset my password. It took me ages to get in and still unable to log in so I can view my order. However, the shipment arrived within a month and we're still happy to have received. We are still going to place orders in future as it is a reliable seller.

Date of experience: February 24, 2025
Texas
1 review
2 helpful votes
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Very unsatisfied
January 12, 2025

Would not recommend them to others.
Ordered a size 5.5 and got a 6.
Was under the direct impression that it was American made in fact it took well over a month to get the ring and wasn't even getting engraving done. Because it was made in China and took forever to get the ring

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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Not what I expected
March 29, 2025

The rings are pretty but look better on the website. Paid for expedite shipping but didn't receive package till a month after order was placed. Even after it says ships in 4-6 business days. Never will order from them again.

Date of experience: March 19, 2025
Montana
1 review
0 helpful votes
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Very slow shipper.
March 9, 2025

We had ordered a wedding ring from this company. Paid express shipping. Sadly they failed miserably.
On a positive note. The ring was beautiful and just what my wife wanted. The quality was awesome. So buyer beware. If you need it quickly, you need to look elsewhere.

Date of experience: February 27, 2025
Arkansas
1 review
0 helpful votes
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I purchased this because of the design. I got a great deal! I went by there size guide and being that I have years of sales in jewelry. I ordered. Paid for engraving and it looks nice as long as you have a light on it. So of course I am excited, when I get it. Waited weeks and weeks. So I get it. Try it on and just heart broke! So I write the company. This is Sterling silver, fake stones, and the return policy is ridiculous! Stay away from them! I am out the money. No ring. Customer service is horrible! I do not recommend them at all! I gave 2 stars because the ring is pretty and the nice box! Do your self a favor and order from Amazon or a company that won't rip you off!

Date of experience: March 19, 2025
Georgia
1 review
0 helpful votes
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Received item and was very pleased
January 25, 2025

Finally was able to.order and get the size needed after several tries. Hopefully I'll be satisfied with product, have always been satisfied in the past.

Date of experience: February 7, 2025
Illinois
1 review
0 helpful votes
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Loose gem
April 6, 2025

The ring is beautiful it fit right for hubby & I & the engrave is perfect... The only problem is that my gem was loose & eventually fell out within 3 days of having... We got it back in with glue but it defiantly has lost some shine...

Date of experience: March 27, 2025
Louisiana
1 review
1 helpful vote
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It's a beautiful piece of jewelry
February 11, 2025

I ordered from Joancee because I wanted a piece of jewelry that looked expensive but was comfortable in my budget range, and I found that priceless look at an affordable price. I love it.

Date of experience: February 1, 2025
Arizona
1 review
0 helpful votes
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Great
March 11, 2025

The shopping experience was great. However I do not like how they don't send you updates on your order. I had to email them over n over to get information on my order. I never even got a tracking email, it was so different from my first experience. Overall I love my ring, it's beautiful and everything I expected it to be.

Date of experience: March 1, 2025