I wouldn't use this site again. The material was of poor quality.
Items came with NoraCora labels. One product still outstanding - supposed to be linen blend. I wait in trepidation
Your service was excellent but the quality of your goods are average. Your photographer is excellent as he brings out the best in the items you are selling but in actual fact the items are far below what you see. I would say you get what you pay for, nothing more. I hate giving you a not so good review but as communications and delivery go they were very good.
I really like a lot of the clothing but the sizes are not consistent. I have one top fits me perfectly and its a XL and another is a XL and its WAY too big. Also the photo shots make the tops seem like they sparkle but you receive them and... not... its not what you see on line... then when you go to return them... i have to pay for shipping but then they offer me a discount where it doesnt make sense foe me to return but u still have to find a new home for these clothes... so its a hasstle. I'm happy/unhappy
I ordered a dress from Just Fashion Now and had to return it. It just wasn't my style. I was disappointed to find out how much the shipping costs, both to receive the dress and to return it. Combined, it cost me about $20. That was an expensive try-on! I did have the option to keep the dress and get back half my money, but it wouldn't be worth it to me if I didn't wear it.
My wife ordered a summer dress. Took 3+ weeks to arrive. Didn't realize that it was coming from China. Quality seemed OK, but too small. Just be aware that you're on the hook for return shipping and, and yes, it's going back to China. So, if your looking for a refund on a $30-$40 item, the return cost will nearly equal the item's cost. The seller knows this. Their solution is a 15% refund instead of a return. So she gets a dress that she can't wear and I get $5 back. Not my idea of a good retailer. So, it looks like this one is going to the local thrift shop. My advice is to avoid Facebook ads and stick to Amazon.
Would like to look at more items on 1 page instead of flipping through. 10 - 15.
I get WAY too many emails in a day, for this reason I am not ordering anymore.
Product seemed fine although material is thin. Love the styles
Would like to look at more items on 1 page instead of flipping through. 10 - 15
Probably isn't your fault but surfing through your site was so annoying as it kept cutting off! Error on this page kept coming up! I can't believe I finally did the order as it's taken ages!
Other than that you have a lovely selection! Was amazed by how quickly my orders came/ fast delivery / very satisfied thankyou
Problems with the site flashing on and off which is annoying but got there in the end!
Not good at all. Any of it. Puckering on neckline, cheap print on shirt and sub par fabric on another. Too expensive to ship back. Ads look wonderful. Reality is a different story. Also, sized for the Asian market,
I hope the merchandise is as good as it looks. Can't wait
Ordering process fine, confirmation good But delivery took 4 weeks and the quality of the products was a huge disappointment. Fabric very thin, colour printing much brighter than online, garish and cheap looking. My items have gone straight into the charity bin. Will not order again.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
Needs more filters - sleeve length, color type, fit as examples. Takes too long to shop. Overall quality is great. Sizes are inconsistent, but mostly run large. The descriptions are excellent though so pay attention to the descriptions. Customer service was very responsive when contacted about a question.
Dear customer
Thank you for taking the time to provide feedback on your recent order. We sincerely apologize for any confusion or inconvenience caused.
Your satisfaction is our top priority, and we will continue working hard to maintain the quality of our products and services. We value your feedback and appreciate your trust in our brand.
There are product categories at the top of our website, and you can choose the category that interests you. We appreciate your feedback and would like to investigate the issue further to determine any areas in which we can improve.
About the size, we don’t have a standard size. Our size chart is accurate. “Size Guide” with detailed product measurements is included on each product page. Be sure to check the measurements provided for each item online and compare them with yours to ensure a better fit. Please note that our size chart is not universal, different product sizes will vary. We strive to provide accurate measurements and sizing information to help our customers choose the right fit.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding, and we would like to offer our sincere thanks for choosing our services.
If you need additional assistance, please feel free to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
Needs more filters - sleeve length, color type, fit as examples. Takes too long to shop. We'll see what the quality is prior to recommending to family and friends.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 10,941 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Dear customer,
Thank you for sharing your experience with us. We sincerely apologize that the quality of the materials did not meet your expectations. Your feedback is very important to us, and we will pass it on to our quality assurance team for review.
We apologize for any misunderstanding regarding the brand names and the inconvenience caused. As a clarification, the clothing brand may not always match our website name, as some items are marked with the designer's brand and others with the supplier's name. We appreciate your understanding of this matter.
Regarding the outstanding product, we encourage you to contact our customer service center directly at https://www.justfashionnow.com/contact-us and provide your order number. Our team would be happy to check on the status of this item and provide an update. We want to ensure that it reaches you promptly and meet your expectations.
We strive to provide products that meet our customers' satisfaction, and we regret that we fell short in this instance. If there’s anything else we can do to address your concerns, please don’t hesitate to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regards,
Ashley
JUSTFASHIONNOW