The company, Kixify, faces significant challenges in customer satisfaction, primarily due to issues with order fulfillment and customer service responsiveness. Many customers report experiencing delays, receiving counterfeit products, or being misled by fake tracking information, leading to frustrations with refunds and returns. While some users note that purchasing from reputable sellers can yield positive experiences, the overall sentiment leans heavily towards dissatisfaction, with complaints about the platform's handling of disputes and account management. Improvement in customer support and clearer operational processes could enhance their reputation and address recurring concerns.
This summary is generated by AI, based on text from customer reviews
I ordered a pair of Nike release University blue shoes and they NEVER shipped - they took my money, claimed they shipped them, provided a fake tracking number and then even provided a fake picture of them being delivered - only they werent my shoes, it wasnt my address and NO ONE from the company has even responded back! I have had to get my credit card involved under a fraud alert and still waiting on the refund! DO NOT ORDER FROM THEM! Warning!
Order*******454
Zapatillas Nike, en 3 meses están rotas, la goma y la suela despegadas.
No son originales, son una imitación
Date of experience: April 22,2024
I won't lie I purchased a pair of galexy rookie zooms and paid 450 this was 4-5 yrs ago and I received my kicks and they came with all the decal's no issues also a pair of Foamposite 1 all white for my girl and all was good
AJ3 Camel Mens 11. Counterfeit as hell. The one on the L is real. R is not even leather. How much bigger theviens toe guard are. Check it out! Never again!
Kixify.com is a good website if you purchase from 95% or above sellers with a checkmark. I've seen the negative reviews and it's based upon people buying from sketchy sellers with no feedback and selling $199 Travis Scott shoes. John was right about the common sense. Kicksonfire app is the place you also want to buy because that has the best sellers and most reputable on the platform.
If you need help: email kixify kicksonfire. Also reach out to sellers email. If you file a chargeback for no reason you're making the processing 15 times more difficult. A simple ask or email helps.
Shipping times are usually 3 to 15 days. More in the middle. Items come from the USA or Europe and sometimes asia.
All negative reviews seem to be blaming the system type of people instead of self accountability as in doing your homework before purchasing.
Fake page. And seller. Never been on this site but from purchase that didn't go through from months ago they were waiting to use my data. It will try to take money from your card on more than one occasion.
You're reviewing your own website, telling customers to use their common sense when purchasing products through your website just sounds like you need to stop scamming mfs put of their money, you would think you'd would use your common sense before you get caught. How pathetic. My seller had GOOD feedback... DONT worry, YOU WILL get yours, hope you have the common sense when the time is right.
I tried selling on their platform for a couple weeks and got absolutely no sales, which is fine, and that is not what I am upset about. What I am upset about is the fact that I decided not to sell on their platform anymore, but there is no way to delete your account or any of your information they have by yourself. You have to email them and ask them to delete your account and all your information. I emailed them, got a response asking me to stay and if there was something they could do to help. I declined and asked them to please delete my account with all my information for over a month now and have gotten absolutely no response and they have still yet to delete my account. Very unprofessional and I would highly advise not to sell on their platform. Not worth it.
RUN! FROM THIS SITE, ALL THE SELLERS SEND FAKE TRACKING #S THAT ARE NOT YOUR ADDRESS, AFTER PACKAGE IS MARKED DELIVERED, PAYPAL SIDES WITH THE SELLER IF YOU TRY TO GET YOUR MONEY BACK... GO STOCKX OR GOAT
Common sense. All complaints are usually because people didn't use common sense. Buy from high feedback buyers. Buy from kixify select. If its too good to be true it is. Have self accountability. Customer service can be better but it is understaffed. Just use common sense and buy from high feedback98% better buyers
Returns are a nightmare. Kixify takes no responsibility for fraud and you have to all the work thru PayPal to get your money back. I tried Kixify once and will never use them again and will not recommend them to anyone. Also when I did get any correspondence from customer service they were rude. There are much better shoe sites to use. Don't waste your time on a 2nd rate 3rd party shoe scam
Day after I made purchase, market place seller page was suspended so I ask for cancellation but seller send me with fake fedex tracking number and make it looks like shoes was delivered which I never recieved.
And paypal buyer protection is useless because of seller send fake tracking number and status was delivered.
Seller gave me a fake tracking number, it didn't even have my address on the delivery page! Went through PayPal opened a dispute to get my money back they denied it just because it showed a "delivery" status when I provided evidence I never received anything! It's too easy to get scammed on this website just cause they use PayPal doesn't mean anything! They will find a way to get your money regardless. Now I have to file another fraud case with my bank!
WASTE OF TIME, THEY ROB YOU OF YOUR MONEY! DON'T BUY FROM KIXIFY!
I ordered sneakers from them. They don't allow cancellations of orders, because they claim to have an extra-speedy fulfillment process. I didn't find that to be the case. Several days after placing the order I checked my order status and it was still "processing". Over a week after I placed the order, I checked the status of my order on the site again, and it was canceled! There was no e-mail sent to let me know. I paid with a credit card through paypal, since that was the only payment option. I created a new paypal account just for this transaction, since I did not have one previous. They refunded me in paypal dollars, NOT back to my credit card! I want my money back in the same method I paid with, not on a paypal account I didn't even want in the first place!
I inquired as to why the cancellation happened. The story told was that they got through an "inspection process" before sending each order, and don't send the product if it doesn't pass. Why they don't do this BEFORE a customer buys the item is beyond me.
I checked the current price of the sneakers I had purchased, and the market price had gone up by $100 from the time I made the purchase.
Decide for yourself if the reason for the cancellation was the "inspection process", or the sudden jump in the value of the item I purchased?
This website should be removed... Total $#*!ing scammers on it. Watch out for any seller that ships FEDEX
They produce FAKE BOL stating your items had been delivered the DAY before you ordered them. LOL LOOOOOOSERS ON THIS SITE.
Ordered the sb dunk turducken waited for a week before asking for shipping details. No response. Messaged the seller multiple times and messaged kixify. Struggle to get customer service. Had to go through PayPal and amex for my refund. The scam is get your funds and collect interest on it while you wait to get refunded. It's a hustle.
I bought a t-shirt for my brother and never received it, that was since in January, I sent numerous emails and messages got no reply would NEVER do business here again. I would have given no stars but you must select it.
There nothing but thieves. They'll take your money but won't give you authentic shoes. There were 2 fake pairs sent and they said that they were real. Jokers
Order a pair of shoes for my daughter. I thought I will give it a little time because of the COVID-19 I knew it may take a little while, Three weeks went pass and my daughter ask if I had order the shoes and I told her yes. We went on line and try to track it, nothing so I tried to get in touch wit them and I did they sent me a tracking number and told me it would be there in a couple of days. So I waited a week nothing was moving with the tracking number. So i emailed them mind you this had became a month didn't answer me so I call pay pal because that's how I paid once they got in touch with them the shoes showed up at my door. They have a lot of tricks before you order please read the reviews first. THEY WILL TAKE YOUR MONEY BUYERS PLEASE BE AWARE OF WHAT YOU ARE GETTING INTO WHEN YOU ORDER FROM THIS SITE.
I ordered jordan 1 retro hoghs not expecting much but atleast shoes for 150 dollars, what i got was a gidget spinner. A fidget spinner? Are yall fr? I paid 150 dollars for a fidget spinner. For sure never purchasing from kixify.com ever again!
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