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KnifeMerchant Reviews Summary
KnifeMerchant has a rating of 3.1 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. KnifeMerchant ranks 67th among Knives sites.
I ordered 10 packs of knives online and only received 4! After that I waited about 2 weeks, maybe I would have received another part of the package, but NO I didn't.
I have written to customer service and haven't received an answer yet.
Bought them on 08/10/23 for the amount of 950$ and received 4 instead of 10 knives.
I've really enjoyed using the knives I purchased. Razor sharp out of the box, just what I was hoping to receive! They shipped quick and were very competitively priced. Happy Customer!
I order on 23 Jan and my credit card was charged the same day. I called and sent an email on 30 Jan to ask about a delivery date. No response. I called again on 5 Feb and send another email. No reply.
Hello Steven, I'm sorry to be responding to you so late! We've only just registered with SiteJabber and were unable to respond to your review in the past. During the date range you mentioned our company was in the process of relocating from California to Tennessee, so we were shut down for a few weeks. This closure was advertised on our website and on all order confirmations, but our customer service staff was totally "offline" during the move as we were physically relocating our homes and our business across the country. I'm sure this issue has long since been resolved, but wanted to reach out through this platform in case there was any confusion.
Amazing company, Meghan was so helpful and patient. Shipped quick and the knives I bought are perfect. Will purchase from here again.
They email me that they have to cancelled my order because they can't shipping to my country! After I purchased and pay for shipping cost already. (My Country is in their shipping available list, not new country that I'm type in)
THAT'S OK NO PROB!
But when I email them back to ask how and when to return my money back, they just keep silence. I email back AFTER I got their email within a minute.
Since now It's 4 days already. They don't email me back (I send to them every day) and my money didn't back to my credit card yet.
Such an unprofessional website, I'm so sick of customer service, sick of website and especially Meghan Holly!
This is my FIRSTTTTT and I swear to god! This will be my last time that I buy anything from this site. And I'll tell everyone I know in my life and all my friend on social network about this experience.
Good luck to you if you buy from them!
We did not do business with this customer. We determined the order to be fraudulent and as such would not accept the payment. Since no funds were collected no refund would be given. The legitimate cardholder would be able to verify that the charge had not been processed.
Easy site, nice people! Very easy to work with and knowledgeable. Highly recommend the Knife Merchant to anyone looking for professional kitchen tools.
Knife merchant offers the best selection of fine cutlery for the kitchen. They organize the brnads by price point which makes it easy to find what you are looking for. Free shipping over $50 helps too!
From the business
Professional quality knives and cookware since 1996. Headquartered in San Diego, California.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do not have an order in your name, nor have we received any communications matching this description. Perhaps you have us confused with another business? We can be reached by phone at 800-714-8226 or 865-262-5119 or by email at customerservice@knifemerchant.com If you prefer to share your contact information with us through this platform we'll be happy to contact you directly.