Lseat

On 14 Mar 22, I ordered two front seat covers from Lseat for my 2003 BMW M3. Similarly to many reviews, the front seat covers were made too short despite having confirmed my car's correct year, make, model, and pictures of the seats. When I received the incorrect front seat covers (approximately one month later), I had to take a day off work to go a local upholstery shop who clearly showed me how terribly short the new front seat covers were (in all areas). At this point, I begged Lseat to reach out to the upholstery shop (via an multiple emails and a picture of the upholstery shop's business card along with their with contact information) and so they could handle this situation regarding the correct measurements without me (the customer) being involved.

Lseat NEVER contacted the upholstery shop to rectify this issue in which they created. Ultimately, I had to go back to the upholstery shop (Day 2-that I had to take off work), took the correct measurements (not my responsibility), and took 20+ pictures regarding Lseat's poor quality and craftsmanship in hopes to get my seats done and car back. I sent this information to Lseat who apparently didn't display a sense of urgency and customer commitment.

To add to Lseat's bottomless level of unprofessionalism, they told me to ship their incorrectly made covers and pay for the return shipping fees ($29.00) before they would ship my corrected front seat covers. I refused to pay for any additional shipping fees because I already paid for them on my original order (when Lseat should have done their job right the first time). Again, I had wait about over a month (21 April 22) and I sent ALOT of emails to Lseat before I received the corrected front seat covers.

On 25 April 22, I ordered my two rear seats covers from Lseat (I really didn't want deal with Lseat anymore; however, I didn't want the front seat covers not to match the rear seat covers should I have purchased the front seat covers from a different company-[perhaps I should have]).

Just like the front seat covers, the rear seat cover was made incorrectly too despite confirming my car's year, make, model, and sending pictures of my original seats. Again, I had to take off work again (3rd day) to go to the upholstery shop and took measurements (This is NOT the customer's responsibility), took 20+ pictures of the incorrectly made seat covers, and emailed this information to Lseat. Additionally, I asked them to contact the upholstery shop (they NEVER did) and expedite the new covers to upholstery shop because I was without my car. Several months past and during this time, I found several other dissatisfied Lseat customers on various forums. In fact, one dissatisfied customer conducted some great research and found the Lseat's business tax records which listed the registered owner as: Mr. Ping Yang along with his current address. As a result, I sent one last email to Lseat/Mr. Ping Yang which advised of legal action. At that time, I also notified the Texas Attorney General and BBB regarding Lseat's deceptive business practices. Ironically, I received the corrected rear seat covers about one month later.

This whole ordeal began in April and finally ended in October 2022. This nightmare lasted about six months to finally end and to receive the correct products that should have been right from the start/at the time of payment.

This was an absolute miserable and unnecessary experience with Lseat. Their products and customer service is the worse than I have ever experienced. Therefore, I would recommend two things:

1.) If you read any reviews that rates Lseat two stars and above, please be highly skeptical of their validity and as to whom the real author is.

2.) Run not walk... RUN away very very fast! Don't waste your time and money because your time and money can be spent with much better companies.

I will NEVER recommend this company to anyone who cares about the car and perhaps you should not either.