From like 2012 - 2015is they were so fun, good quality and good customer service. But once Walmart took over, they started churning out weird, low-quality garments, and even though Walmart is no longer involved, every time I've tried to go back, the materials don't feel good on the skin, are poorly proportioned, or are flimsy/see-through. It seems like they've gone in a Fast Fashion-y direction; some dresses are so see-through that you can tell in the mannequin photo, and I worry that those are going into the landfill after 0 - 2 wears. I've tried multiple times in recent years and it's just not the same.

BEWARE! This company has had my return for 15 days now, and has acknowledged twice it has my return in their possession, but has not refunded me. The first email said within a week, then 14 days, then maybe around May 5th which will be 20 days. This is really ridiculous as they have acknowledged they have it and no other online store does this to their customers. Worst customer service ever! I have turned them in to the better business bureau and will let others know on social media to BEWARE of this scam of a company!

ModCloth had a live stream on instagram. They show all their new clothes and if you comment different emojis they will pick a winner to give a gift card with money for their online shop. So basically you have to sit there and watch the live stream to win. I was chosen as a winner and followed the instructions to DM them and they ghosted me. No gift card. So they lost a customer and my two sisters who used to shop there too. Also, I contacted other helpful people to spread the word. Shame on you ModCloth for making a fake contest so people watch your lives of ugly, expensive clothing.

First, you pay for shipping to get the item. Then if you want to return the item, you pay to ship again. After it shows they have received it, it will take up to 14 business days to get your refund... or longer. I'm on week two of waiting (after they have received it) and still do not have my refund. Ordering online is risky but waiting this long for a refund makes it even riskier. I will never understand why it takes SO LONG. Just in case you didn't read the return policy before ordering something just be warned and make sure it's an item you want to keep. I hope I get my refund soon and will probably never order from them again. Very disappointing.

I hadn't shopped on ModCloth for a couple years, but I happened to be browsing the site recently and spotted the cutest dress! I ordered it right away and started imagining all the places I'd wear it this summer.

Only, I placed the order June 1st and I'm still waiting for the dress to ship. (Today is July 4th)

I have contacted Customer Care several times to find out what has happened to my dress, and each time they tell me to be patient and give me a new date to wait until I should follow up again. Now they're telling me their hands are tied until August 20th. This is absolutely unacceptable as my credit card was charged on June 6th.

ModCloth used to be my favourite store. I'm sad to say I have completely lost faith in them as a company. Don't order from here if you want to get your items.

I have been shopping with Modcloth for my years. They were a terrific company. Not anymore! Customer service has declined and so has their products and costs. Shipping is $12.00 for UPS not $7.50 Fedex as before. They used to offer a $5.00 credit for returns if you did not want a refund... no more. The quality and designs of the products has gone downhill. Customer service has limited hours and forget trying to speak to a sylist. They are never there either on the phone or chat!

I ordered a dress for Cyber Monday I'd been eyeing for a while, it was finally discounted so I bought it with 10 left in stock. A few days later it was refunded unceremoniously, but I was still charged for the shipping. I called to see what was up, and the service representative curtly said the item was out of stock and would not be arriving. She refunded me the shipping, then hung up on me. I've worked customer service, so I know what it's like, but the ModCloth customer service representative was unnecessarily cold and rude. This experience makes me not want to buy items from ModCloth again :(

I bought a dress, on sale, from ModCloth. Buried in fine print they advised (sent me the fine print) I could not return the dress for anything. Anything. The dress had decided on the bodice and fit a bit tight. I was HAPPY to exchange it since I have been customer of theirs for several years. No. Nothing can be done. Read the fine print. Terrible business model and customer service. Reported them on BBB.

I got a defective blouse. Took it out of the shipping material and the seems were coming apart. They said they would reimburse me, that was May 26th. This is June 20th still nothing. Just an email stating they will. Never buy there again!