nextmedReviews 240

I paid 188 a month for 3 months for the membership. Then I paid 390 for the medication which I never received. This all started December 1 2024. You can't talk to a live agent. This is so upsetting that I lose sleep over it. I contacted an attorney and I'm now working with him. Stay away from this place or you will be sorry.

We did not receive any services from this company and were charged over $300. We have contacted them multiple times, via email and the BBB, and this company has been completely unresponsive. This company seems like a complete scam - charging customers with no intention of delivering services, refunding, or even responding.

I've been waiting to have my pre authorization processed for three weeks! Jana, Kistopher and Zana all lied to me and said my ticket was escalated. The reason why I need an escalation is because previous customer service said it was being processed to find out nothing was done. Now I have no medicine. I've been yelled at and hung up on by Zana. This is the worse experience. The take our health for granted. Someone could die under these circumstances. To abruptly be with our meds is devastating. I'm cry so hard because I trusted this provider and they are acting as though my health means nothing. Please help me!

I'm a very very ticked off person! I NEVER WENT THROUGH THE PROCESS and I told them to make sure this my membership was canceled 3 months ago and I look at my account today and guess what the took 187.00$ out of my account this morning. Im filing a complaint with BBB, and my bank. Oh when you try to log into the account to correct with customer service they want you to put a CC# in. Forget that…NextMed is a RIPOFF SCAMING COMPANY

Next medical charged me 2 times for one months subscription and didn't receive products or refund. Even with proof from bank they refused to refund my money even with receipts from bank. Get a reputable place to do business with.

Horrible customer service you email and call nobody gets back to you. So that means you don't have your medicine for a couple of weeks, you call back you call back still nobody answers and you're on hold for an hour and a half. When you said an email You get a standard email back and it said it will get back to you within 24 hours. You never do. Avoid this company at all cost. It is rip!

I have been charged, and yet did not have a prior authorization sent to my pharmacy. It is absolutely ridiculous that I can't get through to anyone, not in email, calling or portal. I am extremely frustrated.

I'm not sure what is going on, but waiting on a refill for almost 2 months is total UNACCPECTABLE. Reading other reviews, it seems like I am not the only one getting the run around. I plan to cancel my subscription and demand a refund of $267 for the medication that I was charged for on 1/29. I won't even bother to ask for any of my subscription back at this point I am over this company. If I don't get a refund, I will dispute the charge. I overlooked having to get a security code every time I wanted to log into my account (which at first seemed like a good security measure but over time, it became annoying). I know my subscription is in good standing, yet I am getting an message asking me for my credit card number because "my subscription is not up to date." WTH? Sketchy as all get out. Don't waste your money or time with this company.

Two months of "this has been escalated and apologies" and "Reaching out to the pharmacy"! Lies all lies! I am out of pocket and have requested refund. I have escalated to my attorney at this point. They even asked for my CC records of payments. Obviously there accounting department doesn't keep records? It has been the most frustrating company to deal with. The first six months were decent (although a few misc. Charges of $1 - $18) but since January nothing!

Making an appt is difficult - the website is awful. In the beginning service was okay - other than having a different provider and different pharmacy each month. My last appt I never received my medication. Multiple emails and calls to customer service with no resolution. Would not recommend.

I have been waiting 7 weeks for my refill. I had a great experience for about 6 months and then delays after delays. Same excuse it's the pharmacy and "you have been expedited" how do I know? I don't get any response from them. 7 weeks and they take my monthly payment and refill payment but can not supply the meds on time or give me any communication. I am so exhausted from having to deal with them. Go anywhere but here.

Called alot doctor prescribed meds to pharmacy on Jan 11th canceled service on Feb 11th & still no refund $480 due to me and just get a run around they can take you money in seconds but can't refund 🤔 don't use this company use a better company or go local like I'm doing now

UPDATE AS THIS REPRESENTATIVE RESPONDS IT COINCIDES WITH MY STATEMENT OF NEXTMED TELLING ME EVERYDAY FOR A MONTH THAT THEY'RE REACHING OUT TO THE PHARMACY... THIS IS HOGWASH!
Please do not get involved in this company. They will ghost charge your account. When they're having a shortage you will still be charged. I waited from Nov to Feb all the while asking for a refund of the 390 dollar medication charge. They kept telling me 24 to 48 hrs we will hear back from the pharmacy... every day
You're helpless to take any action because they won't let you speak to anyone from the pharmacy and you don't hear back from them... you get the same answer like groundhog day, we will contact the pharmacy and reach back to you... save yourself, it seems easy to call and get weight loss medication but when you reach a popular dose it doesn't come

Waiting for over a month for refill. Every customer service representative, tells every excuse in the book. They waste no time charging. But no product. Report to credit card company. Great product, bad business

This company has run me around for almost a month. I paid $490 for medication I never received
The customer service just keeps giving you the run around. Now I am trying to get a refund which no one responds to. I think this company is a scam and I will never use them again

I was charged $390 for a 2 ml vial of semiglutide and my dosage is.5 ml weekly. I was supposed to receive "approximately 2 months" supply for that cost. I did not get anywhere near "approximately". I was on the phone with Jeceo for over 30 minutes while she kept putting me on hold to talk to "the team". Also, it took almost 2 weeks to receive my refill and it will expire before my last dose. I'm waiting to see if this is resolved to my satisfaction, so that I can get what I paid for, but I am ready to cancel.

If I could give a zero I would. Do not use this company for anything. They continue to not give me any sort of refund of $267.0] USD. They use the excuse as we are contacting the pharmacy. I don't understand why that is my issue. Going on 6 days with no refund after I have had several calls with them. Same yourself time and money- Do Not use Nextmed, they are a fraudulent company.

Please see photos attached to illustrate my exhausting attempts to get NextMed to send my refill.
I've completed labs, I've had prior authorization approved, i even Offered to pay out of pocket to expedite the process. Still with no response. I'm worried i got Scammed. My credit card has been charged multiple times. I'm constantly told to "wait 48 hours" or that my concerns have been escalated to "the team" but still no medication.

I've been charged for medication that has not been delivered. Then I have been charged twice the amount for the same medication with the next week with the agent stating they are using a new platform and a new pharmacy. It has doubled in price. I explained that this not what I signed up for, that they clearly stated on their website that the medication prices will not increase. She states I will talk to me supervisor and comes back to offer me a $30 discount o on $500 generic compounded medication which was $139 the previous month. This is definitely a bait and switch. This is what happened when medicine is a business vs a service. How can the average citizen live a healthy lifestyle with diabetes and other medical issues and still pay rent and transportation costs at these rates. Please advise. I am happy to listen to suggestions.

Had a zoom call dec 12,2023 it's now January 3,2024 still not meds, never was called in no help at all keep getting excuse after excuse! Horrible company to do business with. I'm cancelling