Nordstrom Rack

Nordstrom Rack uses OnTrac shipping which is notorious for "losing" packages. My package was "lost" but this was only determined after I repeatedly contacted Nordstrom Rack via their customer service chat and phone number. I was able to get a full refund by calling their number and clearly explaining my situation, however, I can only imagine the number of customers that wouldn't advocate for themselves in that way due to a variety of reasons. This would lead me to believe there are many NR customers which do not receive their purchase yet NR still profits. Seems clear that NR cares about profit far more than their reputation and/or customer satisfaction. This being said, I'd shop at NR only in-person at an actual storefront, never again online.

I ordered three items that were listed on the website and charged for the items and shipping. 3 days later, I get a message saying that my order is cancelled because the items are not available, and that I will get a refund in 7-10 days. This company is playing games with people's money. We'll see what kind of refund I actually get...next week!

I purchased a $650 bag that was delivered to the new store in Omaha. I picked up the bag which was in a shipping box and when I got it home to open it up, I realized they sent me the wrong bag. The bag they sent me was not my style at all and $200 less than the bag I ordered and wanted. I contacted customer service which is the worst CS I've ever received. They wanted me to pay an additional $650 to send a replacement. When I told them no...they can send the replacement once I return the bag they insisted on getting my Credit Card info to "hold" just in case. What?! This business is a scam.

Shoes was uncomfortable, it's difficult to say if it's comfortable at all unless you wear it all day. Worn it once and they refused to take it back. I just won't shop at this store anymore. If I could rate them a zero I would!

Do yourself a huge favor and don't order anything from this site. It has. Nothing to do with the REAL Nordstrom. They'll take your money but never ship anything. Good luck trying to get customer service or anything. It's practically non existent. How this site is allowed to post and conduct business by these social media sites is beyond me.

I received a lot of inaccurate information ("Package was delivered last Thursday," for example) and was told I would have to pay for items I never received. Fortunately, the items did arrive five days after. Very unprofessional and irresponsible. Also asked me to report to the police if I missed the package. I will not shop with them anymore.

If you change your mind on an order you only have one hour to get a refund, according to the customer service person. No where online or on my email receipt does it state that. It states that there is short time to cancel. I tried to cancel after 5 business hours and they wouldn't budge.

Order: 1 pr sandals that didn't fit (84.22) Returned within hours. Charged almost $10 for emailed shipping label for return and another 10 for shipping. Total refund 64.12! NO EXCHANGE POLICIES/ $20 to try on a pair of sandals. Worst company I ever purchased from. NEVER AGAIN

Update from last review. My order appeared at my door 2 days later. I don't mind the delay but the notification I received that my package was delivered came 2 days in advance. Was afraid my order was stolen.
The package and products arrived well packed and in perfect conditions. I am so happy his situation was cleared. Next time, i will consider shipping to your closer store.